Practice Management For the Dental Team 7th Edition by Finkbeiner -Test Bank

Practice Management For the Dental Team 7th Edition by Finkbeiner -Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

Finkbeiner: Practice Management for the Dental Team, 7th Edition

 

Chapter 05: Technology in the Business Office

 

Test Bank

 

MULTIPLE CHOICE

 

1. The computer program or set of instructions that directs the hardware to perform a task is called:

a.	hardware.
b.	software.
c.	facsimile.
d.	megabyte.

 

ANS: B

Software directs the sequence of operations the system is to perform.

 

REF:  p. 6

 

2. Portable storage devices are known as:

a.	jump drives.
b.	flash drives.
c.	hard drives.
d.	either a or b.

 

ANS: D

A type of storage becoming more popular is the jump, or flash, drive, which is a portable storage device that plugs directly into computers, holds large amounts of data, and does not require any type of disk.

 

REF:  p. 66

 

3. Which portion of the practice software program handles the submission of dental claims?

a.	Master report
b.	Transaction entry screen
c.	Claim transaction window
d.	Daily appointment screen

 

ANS: C

The claim transaction window is the portion of the practice management software that handles claims processing.

 

REF:  p. 69

 

4. The acronym CPU stands for:

a.	central processing unit.
b.	common patient units.
c.	central patient unity.
d.	common processing units.

 

ANS: A

The processor is the controlling unit of the system that contains the electronic circuitry to manipulate data.  This is known as the central processing unit, and it directs and controls all of the computer’s activities.

 

REF:  p. 66

 

5. Data entered into a row or column in an electronic spreadsheet are known as:

a.	cells.
b.	units.
c.	equations.
d.	gigabytes.

 

ANS: A

The user enters the data into the formula that has been typed in specific rows and columns, known as cells.

 

REF:  p. 76

 

6. A ___ is equivalent to one character of text.

a.	bit
b.	byte
c.	megabyte
d.	superbyte

 

ANS: B

A byte is roughly equivalent to one character of text.

 

REF:  p. 65

 

7. Computers are used in ___ of dental offices.

a.	60%
b.	75%
c.	80%
d.	90%

 

ANS: D

Some form of computer is now installed in more than 90% of dental offices in North America.

 

REF:  p. 60

8. All of the following are features to consider when purchasing a copier except the:

a.	weight of the copier.
b.	quality of the copy desired.
c.	speed of the copier.
d.	volume of work to be done on the copier.

 

ANS: A

Features to consider when purchasing a copier are quality of copy desired (i.e., clear and sharp), speed and output (i.e., number of copies per minute), and volume of work to be done (i.e., low/mid/high volume).

 

REF:  p. 64

 

9. The four information processing cycle operations are input, process, ___, and storage.

a.	output
b.	connection
c.	data
d.	outsource

 

ANS: A

The four operations are input, process, output, and storage.

 

REF:  p. 66

 

10. Which of the following would you need to consider when conducting a feasibility study?

a.	Cost
b.	Changes in the practice
c.	Ability of the staff
d.	All of the above

 

ANS: D

Some factors to consider when conducting a feasibility study include type and size of the practice, cost, changes in the practice since the initial computer purchase, ability of the staff, and training requirements.

 

REF:  p. 66

 

TRUE/FALSE

 

1. A multitask machine could include a scanner, a fax machine, and an answering machine.

 

ANS: T

This is a true statement.

 

REF:  p. 64

 

2. A zip disk holds more information than a floppy disk.

 

ANS: T

Zip disks are similar to floppy disks but can hold more than 100 times as much data.

 

REF:  p. 66

 

3. When a dental office changes software systems, training is not required because all dental software programs are the same.

 

ANS: F

You will likely update the procedures manual for computer tasks and then hold staff meetings to train the staff in the use of the new hardware or software.

 

REF:  p. 79

 

4. The administrative assistant is responsible for input and output of computer operations.

 

ANS: T

In most dental practices, the administrative assistant is responsible for the accuracy of both the input and output of the information system as well as the setup and maintenance.

 

REF:  p. 65

 

5. With the use of digital technology, radiographs can be transferred to a dental specialist’s office in a matter of minutes.

 

ANS: T

Today, a patient in a general practice can have a radiograph digitally processed and transferred to the oral surgeon before the patient even leaves the general dentist’s office.

 

REF:  p. 60

 

6. Digital cameras are not used in the dental office because the photographs need to be developed and put in the patient’s record.

 

ANS: F

Digital cameras and intraoral cameras allow images to become part of the patient’s record.

 

REF:  p. 61

 

7. The acronym CD-ROM stands for compacted data read-only memory.

 

ANS: F

A small optical disk format used for storage is the CD-ROM, which stands for compact disk read-only memory.

REF:  p. 66

 

MATCHING

 

Choose the definition that correlates with each term below.

a.	A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
b.	In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
c.	An electronic device that can “read” text, images, and barcodes and transfer them into a computer system
d.	Computer output display on a computer monitor
e.	The recording of information so that it can be recalled for later use
f.	A set of instructions or programs that direct the operation of a computer

 

1. Network

 

2. Mouse

 

3. Soft copy

 

4. Scanner

 

5. Storage

 

6. Software

 

1. ANS: B        REF:              p. 63

 

2. ANS: A        REF:              p. 63

 

3. ANS: D        REF:              p. 66

 

4. ANS: C        REF:              p. 65

 

5. ANS: E        REF:              p. 66

 

6. ANS: F        REF:              p. 65