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Business Management 14th Edition by James L. Burrow - Test Bank

Business Management 14th Edition by James L. Burrow - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   1. To lead successfully, managers must master activities designed to channel employee efforts in the right direction to achieve goals.   a. True   b. False   ANSWER:   …

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Business Management 14th Edition by James L. Burrow – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. To lead successfully, managers must master activities designed to channel employee efforts in the right direction to achieve goals.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Leading Activities
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 8:48 AM

 

2. Hygiene factors always contribute to worker satisfaction.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 8:50 AM

 

3. The first step in an effective change process is to carefully plan for the change.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Change Management
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.2 – LO: 5.2.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

4. Reviewing performance is part of the controlling function.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Understanding Controlling
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.1 – LO: 5.3.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

5. Staffing focuses on finding the right individuals who can perform the work.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   The Challenge of Staffing and Leading
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.1 – LO: 5.1.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 8:52 AM

 

6. Effectiveness of a work team is the responsibility of team members; managers cannot influence its success.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Staffing Activities
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.2 – LO: 5.1.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

7. Leading involves developing plans and helping employees to work effectively.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   The Challenge of Staffing and Leading
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.1 – LO: 5.1.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:02 AM

 

8. Communication is simply telling employees what to do.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Leading Activities
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

9. Before a team can be effective, members must clearly understand the activities to be completed.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Staffing Activiites
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.2 – LO: 5.1.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

10. According to Maslow, people must satisfy their need for esteem before social needs motivate them.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

11. Most employees like change and respond well when change is introduced.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Change Management
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.2 – LO: 5.2.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

12. If change is effective, it cannot have negative effects on employees.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Change Management
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.2 – LO: 5.2.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/29/2015 8:44 AM

 

13. Perfection—having no errors—may be the only acceptable standard for some products and services.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

14. Budgets are controlling devices as well as planning devices.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

15. Increased costs, without a proportionate increase in sales dollars, decreases profit.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

16. The difference between current performance and the standard is profit.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

17. Most often, managers need to improve performance of activities when standards are not being met.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Taking Corrective Action
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.1 – LO: 5.4.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:02 AM

 

18. Standards should be revised when it is clear they will not accurately reflect performance and when attempts to improve performance have not been successful.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Taking Corrective Action
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.1 – LO: 5.4.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:00 AM

 

19. Employee absenteeism is a major cost to businesses.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Controlling Costs
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.2 – LO: 5.4.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 8:59 AM

 

20. It is generally best to keep a larger inventory on hand than will be needed in order to avoid shortages.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Controlling Costs
QUESTION TYPE:   True / False
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.2 – LO: 5.4.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

21. The management function of guiding employee actions toward achievement of a company’s goals is

  a. controlling b. leading
  c. organizing d. planning

 

ANSWER:   b
POINTS:   1
REFERENCES:   The Challenge of Staffing and Leading
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.1 – LO: 5.1.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:03 AM

 

22. Which of the following is not an important leading activity?

  a. hiring employees
  b. effective communications
  c. employee motivation
  d. consensus building

 

ANSWER:   a
POINTS:   1
REFERENCES:   Leading Activities
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:05 AM

 

23. A group of people who cooperate to achieve a common goal is

  a. a work team b. a department
  c. management d. a quality circle

 

ANSWER:   a
POINTS:   1
REFERENCES:   Staffing Activities
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.2 – LO: 5.1.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

24. The motivation theory that describes individual needs in five categories that form a hierarchy was developed by

  a. Herzberg b. Iacocca
  c. Maslow d. McClelland

 

ANSWER:   c
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

25. Employees who take personal responsibility for their own work and set personal goals have a high need for

  a. achievement b. affiliation
  c. power d. hygiene

 

ANSWER:   a
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

26. Who developed a motivation theory that suggests individuals are influenced most strongly by the need for achievement, affiliation, or power?

  a. Abraham Maslow b. David McClelland
  c. Frederick Herzberg d. Malcolm Baldrige

 

ANSWER:   b
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

27. According to Herzberg, pay and fringe benefits, working conditions, and type of supervision are examples of

  a. motivators b. needs
  c. hygiene factors d. performance standards

 

ANSWER:   c
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

28. According to Herzberg, which of the following is likely to increase worker motivation?

  a. higher pay b. closer supervision
  c. challenging work d. all of the responses

 

ANSWER:   c
POINTS:   1
REFERENCES:   Motivation Theories
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

29. The management function that provides information needed to improve the management process and business operations is

  a. controlling b. leading
  c. staffing d. planning

 

ANSWER:   a
POINTS:   1
REFERENCES:   Understanding Controlling
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.1 – LO: 5.3.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:08 AM

 

30. The greatest resistance to change is experienced when

  a. it occurs suddenly
  b. people are not prepared for change
  c. no reasons for the change are given
  d. all of the responses

 

ANSWER:   d
POINTS:   1
REFERENCES:   Change Management
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.2.2 – LO: 5.2.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

31. Which of the following is the correct order of steps in controlling?

  a. establish and follow standards, take corrective action, measure performance
  b. measure performance, establish and follow standards, take corrective action
  c. establish and follow standards, measure performance, take corrective action
  d. None of the responses

 

ANSWER:   c
POINTS:   1
REFERENCES:   Understanding Controlling
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.1 – LO: 5.3.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:09 AM

 

32. Which of the following is not a type of standard commonly used in business?

  a. accounting b. cost
  c. quantity d. time

 

ANSWER:   a
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

33. The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are examples of

  a. motivators b. quantity standards
  c. variance reports d. time standards

 

ANSWER:   b
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

34. Generally, to which standard do most businesses pay the greatest attention?

  a. quantity standards b. cost standards
  c. accounting standards d. all of the responses

 

ANSWER:   b
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

35. Variance reports identify differences between

  a. current performance and the standard
  b. management and employee needs
  c. quantity and quality standards
  d. none of the responses

 

ANSWER:   a
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

36. Management is most concerned when

  a. performance exceeds standards
  b. performance meets standards
  c. performance is lower than standards
  d. all of the responses

 

ANSWER:   c
POINTS:   1
REFERENCES:   Setting Standards
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

37. Which of the following is not one of actions that management might take when performance does not meet standards?

  a. Take steps to improve performance.
  b. Change policies and procedures.
  c. Revise the standard.
  d. All are appropriate actions to consider.

 

ANSWER:   d
POINTS:   1
REFERENCES:   Taking Corrective Action
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.1 – LO: 5.4.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

38. Standards are less likely to be accurate when

  a. new procedures are implemented
  b. the same work has been done for a long time
  c. managers use research and information to set standards
  d. employees are involved in setting standards

 

ANSWER:   a
POINTS:   1
REFERENCES:   Taking Corrective Action
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.1 – LO: 5.4.1
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

39. Low inventories are to lost sales as high inventories are to

  a. lower budgets b. fewer customers
  c. increased costs d. higher profits

 

ANSWER:   c
POINTS:   1
REFERENCES:   Controlling Costs
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.2 – LO: 5.4.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

40. Just-in-time inventory controls allow a business to

  a. obtain materials well ahead of time
  b. maintain low inventory levels
  c. maintain high production levels
  d. reduce theft by employees

 

ANSWER:   b
POINTS:   1
REFERENCES:   Controlling Costs
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.4.2 – LO: 5.4.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   5/4/2015 3:15 PM

 

Match each item with the correct statement below.

a. credit
b. hygiene factors
c. inventory
d. motivation
e. motivators
f. operations
g. operations management
h. process improvement
i. profit
j. quality standard
k. quantity standard
l. time standard
m. variance
n. work team

 

REFERENCES:   Change Management
Leading Activities
Motivation Theories
Setting Standards
Controlling Costs
QUESTION TYPE:   Matching
HAS VARIABLES:   False
LEARNING OBJECTIVES:   BM.BKB.14.LO: 5.1.3 – LO: 5.1.3
BM.BKB.14.LO: 5.2.1 – LO: 5.2.1
BM.BKB.14.LO: 5.2.2 – LO: 5.2.2
BM.BKB.14.LO: 5.3.2 – LO: 5.3.2
BM.BKB.14.LO: 5.4.2 – LO: 5.4.2
DATE CREATED:   5/4/2015 3:15 PM
DATE MODIFIED:   12/4/2015 9:18 AM

 

41. A specific measure that establishes the amount of time needed to complete an activity.

ANSWER:   l
POINTS:   1

 

42. A specific measure that establishes the expected amount of work to be completed.

ANSWER:   k
POINTS:   1

 

43. All the materials and products a business has on hand for use in production and available for sale.

ANSWER:   c
POINTS:   1

 

44. Effectively directing the major activities of a business to achieve its goals.

ANSWER:   g
POINTS:   1

 

45. Income minus costs.

ANSWER:   i
POINTS:   1

 

46. Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present.

ANSWER:   b
POINTS:   1

 

47. Job factors that increase job satisfaction.

ANSWER:   e
POINTS:   1

 

48. The difference between current performance and the standard.

ANSWER:   m
POINTS:   1

 

49. The major ongoing activities of a business.

ANSWER:   f
POINTS:   1

 

50. The provision of goods or services to a customer with an agreement for future payment.

ANSWER:   a
POINTS:   1

 

 

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