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Fundamentals of Information Systems 8th Edition By Ralph Stair - Test Bank

Fundamentals of Information Systems 8th Edition By Ralph Stair - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   1. Although the business-to-business (B2B) market grabs more of the news headlines, the business-to-consumer (B2C)  market is considerably larger and is growing more rapidly.   a. True …

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Fundamentals of Information Systems 8th Edition By Ralph Stair – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. Although the business-to-business (B2B) market grabs more of the news headlines, the business-to-consumer (B2C)  market is considerably larger and is growing more rapidly.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

2. An obstacle to business-to-business (B2C) e-commerce is that many goods and services are more expensive when purchased via the Web.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

3. The length of the sales process for a typical business-to-business (B2B) sale is much longer and involves more decision makers than for a typical consumer-to-consumer (C2C) sale.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

4. The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

5. A key sector of wholesale e-commerce is spending on manufacturing, repair, and operations (MRO) goods and services.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

6. An electronic exchange is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

7. The practice of market segmentation divides the pool of potential suppliers into subgroups usually defined in terms of the size of the subgroup.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
REFERENCES:   Electronic And Mobile Commerce Applications
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

8. AdMob is a mobile advertising provider that serves up ads for displays on Business-to-business (B2B) Web sites.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

9. Retargeting is a technique used by advertisers to recapture shoppers by using targeted and personalized ads to direct shoppers back to a retailer’s site.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

10. Many manufacturers and retailers now send mobile coupons directly to consumers’ smartphones.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

11. During the recent economic downturn, many people and businesses have turned to bartering as a means of gaining goods and services and a number of Web sites have been created to support this activity.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

12. Although conversion to an e-commerce or m-commerce system enables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.03
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

13. For m-commerce to work effectively, the interface between the wireless, handheld device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

14. Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

15. The Secure Sockets Layer communications protocol secures sensitive data involved in e-commerce without the use of encryption.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

16. A charge card has a preset spending limit based on a user’s credit history.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

17. P-cards can be used for a variety of purposes, including storing a user’s financial facts, health insurance data, credit card numbers, and network identification codes and passwords.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

18. Enterprise systems capture and process the detailed data necessary to update records about the fundamental business operations of an organization.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

19. Source data automation is the capturing and immediate processing of transaction data.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

20. With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

21. Capturing and gathering all data necessary to complete the processing of transactions is called data input.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

22. An enterprise system ensures that the information needed for a single business function and all levels of management within that function is available.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

23. Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing enterprise resource planning (ERP).

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

24. Adoption of an enterprise resource planning (ERP) system enables an organization to eliminate dozens or even hundreds of separate systems and replace them with a single, integrated set of applications for the entire enterprise.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

25. The implementation of an enterprise resource planning (ERP) system ensures good work processes based on best practices.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

26. Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

27. The sales and operations plan determines the amount and timing for placing raw material orders with suppliers.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

28. A customer relationship management (CRM) system helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

29. ​Product lifecycle management (PLM) software and its data are used by both internal and external users.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

30. Small and medium-sized enterprises (SMEs) are avoiding the use of hosted software model.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

31. _____ is a subset of e-commerce in which all the participants are organizations.

  a. Business-to-consumer (B2C) e-commerce b. Consumer-to-consumer (C2C) e-commerce
  c. Business-to-business (B2B) e-commerce d. Mobile commerce (m-commerce)

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

32. The elimination of intermediate organizations between the producer and the consumer is called _____.

  a. disintermediation b. downsizing
  c. market segmentation d. fragmentation

 

ANSWER:   a
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

33. _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.

  a. Business-to-business (B2B) e-commerce b. Business-to-consumer (B2C) e-commerce
  c. Consumer-to-Business (C2B) e-commerce d. Consumer-to-consumer (C2C) e-commerce

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

34. _____ is the direct sale of products or services by businesses to consumers through electronic storefronts, typically designed around the familiar electronic catalog and shopping cart model.

  a. E-segmentation b. E-purchasing
  c. E-tailing d. E-processing

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

35. A(n) _____ is a single Web site that offers many products and services at one Internet location.

  a. Web portal b. e-boutique
  c. cybermall d. hub

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

36. A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

  a. cybermall b. electronic retail
  c. electronic store d. electronic exchange

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

37. A(n) _____ offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing—dresses, sportswear, denim apparel, handbags, jewelry, shoes, and gifts.

  a. e-boutique b. cybermall
  c. e-retail d. cyberstore

 

ANSWER:   a
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

38. In addition to the Web server operating system, each e-commerce Web site must have _____ to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web page development.

  a. an enterprise system b. product lifecycle management (PLM) software
  c. Web server modem d. Web server software

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

39. In the context of e-commerce software, _____ helps customers select the necessary components and options.

  a. catalog management b. transactions processing
  c. shopping cart facility d. product configuration

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

40. In the context of e-commerce software, _____ helps track the items selected for purchase.

  a. catalog management b. product configuration
  c. shopping cart facility d. transaction processing

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

41. The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.

  a. procurement card b. purchasing card
  c. charge card d. smart card

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

42. A _____ is a credit card issued to selected employees to help streamline the traditional purchase order and invoice payment processes.

  a. procurement card b. smart card
  c. meta card d. charge card

 

ANSWER:   a
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

43. With _____, business transactions are accumulated over a period of time for processing in a single unit.

  a. online transaction processing systems b. real-time transaction processing systems
  c. on-demand processing systems d. batch processing systems

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

44. In an order processing system, a(n) _____ is printed at the warehouse from which an order is to be filled on the day the order is planned to be shipped.

  a. request inquiry form b. customer order
  c. invoice d. product pick list

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

45. A _____ involves reentering data that was not typed or scanned properly.

  a. data editing b. data manipulation
  c. data correction d. data collection

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

46. _____ involves updating one or more databases with new transactions.

  a. Data manipulation b. Data input
  c. Data storage d. Data collection

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

47. In a purchasing system, when an invoice arrives from a supplier, it is matched to ______ and a check is generated if all data is complete and consistent.

  a. the customer acknowledgement and the shipment information b. the inventory audit checklist
  c. the product pick list d. the original order and the receiving report

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

48. _____ evolved from materials requirement planning systems (MRP) that tied together the production planning, inventory control, and purchasing business functions for manufacturing organizations.

  a. Batch processing systems b. Enterprise resource planning systems
  c. Online transaction processing systems d. Supply chain management systems

 

ANSWER:   b
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

49. The most efficient and effective ways to complete a business process are called _____.

  a. current approaches b. streamlined processes
  c. process improvements d. best practices

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

50. Identify an internal user who uses product lifecycle management (PLM) software and its data.

  a. Packaging supplier b. Contract manufacturer
  c. Quality assurance manager d. Manufacturer’s design partner

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

51. _____ enterprise resource planning (ERP) vendors target large multinational firms with multiple geographic locations and annual revenue in excess of $1 billion.

  a. Tier II b. Tier I
  c. Tier IV d. Tier III

 

ANSWER:   b
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

52. The goal of _____ is to reduce costs and improve customer service, while at the same time reducing the overall investment in inventory in a supply chain.

  a. supply chain management b. investment management
  c. customer relationship management d. inventory management

 

ANSWER:   a
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

53. In the context of supply chain management (SCM), ____ refines the production plan by determining the amount of weekly or daily production needed to meet the requirement for individual products.

  a. sales forecasting b. detailed scheduling
  c. materials requirement planning d. demand management

 

ANSWER:   d
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

54. Identify an external user who uses product lifecycle management (PLM) software and its data.

  a. Customer service manager b. Quality assurance personnel
  c. Manufacturer’s design partner d. Marketing executive

 

ANSWER:   c
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

55. Which of the following is a disadvantage of hosted software model?

  a. Slower system start-up b. Potential data security issues
  c. Higher implementation risk d. Management of systems outsourced to vendors

 

ANSWER:   b
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

56. _____ is the conducting of business activities electronically over computer networks.

ANSWER:   Electronic commerce (e-commerce)

Electronic commerce

E-commerce

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

57. ______ e-commerce organizations sell their products directly to consumers.

ANSWER:   Business-to-consumer (B2C)

Business-to-consumer

B2C

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

58. _____ applications support the purchase of materials and services from private industry by government procurement offices, enable firms to bid on government contracts, and help businesses identify government contracts on which they may bid.

ANSWER:   Government-to-business (G2B)

Government-to-business

G2B

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

59. The Internet Corporation for Assigned Names and Numbers (ICANN) created a(n) _____ domain to help attract mobile users to the Web.

ANSWER:   .mobi
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

60. Electronic retailing is also known as _____.

ANSWER:   e-tailing
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

61. ______ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

ANSWER:   Market segmentation
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

62. _____ exchanges are run by a group of traditionally competing companies with common procurement needs.

ANSWER:   Consortium-operated
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

63. _____ are generally bought at a cost per thousand (CPM), cost per click (CPC), or cost per action (CPA), in which an advertiser pays only if a customer clicks through and then buys the product or service.

ANSWER:   Mobile ad impressions
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.02
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

64. Through mobile commerce (m-commerce), companies can reach individual consumers to establish _____ marketing relationships and communicate whenever it is convenient.

ANSWER:   one-to-one
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

65. Many companies decide that using a _____ is the best way to meet initial e-commerce needs.

ANSWER:   third-party Web service provider
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

66. Microsoft Internet Information Services is one of the most widely used _____ packages.

ANSWER:   Web server software
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

67. The ______ is a standard set of specifications for Internet applications that run on handheld, wireless devices.

ANSWER:   Wireless Application Protocol (WAP)

Wireless Application Protocol

WAP

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

68. A(n) _____  is an attachment to an email message or data embedded in a Web site that verifies the identity of a sender or Web site.

ANSWER:   digital certificate
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

69. The _____ is a communications protocol used to secure sensitive data during e-commerce.

ANSWER:   Secure Sockets Layer (SSL)

Secure Sockets Layer

SSL

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

70. _____ is an amount of money that is computerized, stored, and used as cash for e-commerce transactions.

ANSWER:   Electronic cash
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

71. Smart cards are better protected from misuse than conventional credit, charge, and debit cards because the smart-card information is _____.

ANSWER:   encrypted
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

72. Transaction processing systems (TPSs) can be designed so that the flow of information from one system to another is automatic and requires no manual intervention or reentering of data. Such a set of systems is called a(n) _____.

ANSWER:   integrated information system
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.05
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

73. Inventory control, payroll, accounts payable are all part of _____.

ANSWER:   transaction processing systems
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

74. With _____ , each transaction is processed immediately, without the delay of accumulating transactions into a batch.

ANSWER:   online transaction processing (OLTP)

online transaction processing

OLTP

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

75. _____ users of product lifecycle management (PLM) software are asked to sign nondisclosure agreements to reduce the risk of proprietary information being shared with competitors.

ANSWER:   External
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

76. Citizens can use _____ applications to submit their state and federal tax returns online, renew auto licenses, purchase postage, apply for student loans, and make campaign contributions.

ANSWER:   Government-to-citizen (G2C)

Government-to-citizen

G2C

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

77. The process of data collection, data editing, data correction, data processing, data storage, and document production is known as _____.

ANSWER:   transaction processing cycle
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

78. An enterprise resource planning (ERP) system helps match the capabilities of an organization’s information systems to its _____.

ANSWER:   business needs
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

79. _____ enterprise resource planning (ERP) vendors target smaller firms with annual revenues in the $10 million to $50 million range that typically operate out of a single location.

ANSWER:   Tier III
POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

80. ______ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information.

ANSWER:   Product lifecycle management (PLM)

Product lifecycle management

PLM

POINTS:   1
DIFFICULTY:   Easy
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Knowledge

 

81. Define electronic commerce and identify its various subsets.

ANSWER:   Electronic commerce (e-commerce) is the conducting of business activities (e.g., distribution, buying, selling, marketing, and servicing of products or services) electronically over computer networks. It includes any business transaction executed electronically between companies (business-to-business), companies and consumers (business-to-consumer), consumers and other consumers (consumer-to-consumer), public sector and business (government-to-business), the public sector to citizens (government-to-citizen), and public sector to public sector (government-to-government). Business activities that are strong candidates for conversion to e-commerce are ones that are paper based, time consuming, and inconvenient for customers.
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

82. Why is mobile commerce (m-commerce) maturing much later in North America than in Western Europe and Japan?

ANSWER:   The market for m-commerce in North America is maturing much later than in Western Europe and Japan for several reasons. In North America, responsibility for network infrastructure is fragmented among many providers, consumer payments are usually made by credit card, and many Americans are unfamiliar with mobile data services. In most Western European countries, communicating via wireless devices is common, and consumers are much more willing to use m-commerce. Japanese consumers are generally enthusiastic about new technology and are much more likely to use mobile technologies for making purchases.
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.01
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

83. Explain how the Secure Sockets Layer (SSL) works.

ANSWER:   The Secure Sockets Layer (SSL) is a communications protocol used to secure sensitive data. It includes a handshake stage, which authenticates the server (and the client, if needed), determines the encryption and hashing algorithms to be used, and exchanges encryption keys. Following the handshake stage, data might be transferred. The data is always encrypted, ensuring that one’s transactions are not subject to interception or “sniffing” by a third party. Although SSL handles the encryption part of a secure e-commerce transaction, a digital certificate is necessary to provide server identification.
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.04
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

84. Briefly describe the transaction processing cycle.

ANSWER:   The business data goes through a transaction processing cycle that includes data collection, data editing, data correction, data processing, data storage, and document production. Capturing and gathering all data necessary to complete the processing of transactions is called data collection. Data editing involves checking data for validity and completeness to detect any problems. A data correction involves reentering data that was not typed or scanned properly. Data processing refers to performing calculations and other data transformations related to business transactions. Data storage involves updating one or more databases with new transactions. Document production involves generating output records, documents, and reports.
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.06
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

85. Describe product lifecycle management (PLM) software and identify the type of data stored in such a system.

ANSWER:   Product lifecycle management (PLM) software provides a means for managing the data and processes associated with the various phases of the lifecycle of a product, including sales and marketing, research and development, concept development, product design, prototyping and testing, manufacturing process design, production and assembly, delivery and product installation, service and support, and product retirement and replacement. As products advance through these stages, product data is generated and distributed to various groups both within and outside the manufacturing firm. This data includes design and process documents, bill of material definitions, product attributes, product formulations, and documents needed for FDA and environmental compliance. PLM software provides support for the key functions of configuration management, document management, engineering change management, release management, and collaboration with suppliers and original equipment manufacturers (OEMs).
POINTS:   1
DIFFICULTY:   Moderate
LEARNING OBJECTIVES:   05.07
NATIONAL STANDARDS:   United States – BUSPROG – BUSPROG: Reflective Thinking
KEYWORDS:   Bloom’s: Comprehension

 

 

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