Essentials Of Business Communication 10th Edition by Mary Ellen Guffey -Test Bank Instant Download - Complete Test Bank With Answers Sample Questions Are Posted Below 1. Which of the following statements about communication in today's workplace is most accurate? a. Despite the increased use of social media networks, companies are reluctant …
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Essentials Of Business Communication 10th Edition by Mary Ellen Guffey -Test Bank
Instant Download – Complete Test Bank With Answers
Sample Questions Are Posted Below
1. Which of the following statements about communication in today’s workplace is most accurate?
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2. Which statement about the use of e-mail in today’s workplace is most accurate?
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3. Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and
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4. Which of the following situations is most appropriate for sending an e-mail message?
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5. Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?
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6. What is the current advice on the use of a greeting on business e-mail?
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7. Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?
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8. Which of the following is the best advice for writing the body of an e-mail message?
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9. Which of the following is the most appropriate closing for an e-mail message or memo?
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10. The final element of an e-mail message should be
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11. What advice should you follow when using down-editing to reply to an e-mail message?
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12. Which of the following is the best tip for replying to e-mail messages?
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13. Which of these is the best recommendation for business communicators using e-mail?
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14. All of the following are reasons memos are used to send internal messages except
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15. Seng must inform his staff about the new process for accessing the company’s intranet from remote locations. What communication channel should Seng use to convey this information?
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16. What is the best advice when preparing a memo as an e-mail attachment?
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17. Most e-mail messages and memos
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18. Which of the following is not a guide word used in e-mail messages and memos?
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19. To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?
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20. An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a
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21. Which of the following statements about texting in the workplace is most accurate?
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22. Which of the following statements about instant messaging in the workplace is most accurate?
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23. Instant messaging and text messaging are advantageous for all of the following reasons except
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24. Instant messaging and texting
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25. Why do some employers forbid employees to use instant messaging (IM) and texting?
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26. Yer’s company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she’s using it professionally. What should she do?
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27. Tara is starting a new job that will allow her to use text messaging. What advice should she follow?
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28. Podcasts and wikis are part of the new user-centered virtual environment called
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29. News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?
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30. Businesses have embraced podcasts for audio and video messages because podcasts
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31. Podcasts are used by
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32. A wiki
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33. One advantage of a wiki is that it
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34. Crowdsourcing is
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35. How do companies use wikis?
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36. All of the following are reasons businesses use wikis except
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37. Blogs are most similar to
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38. The biggest advantage of business blogs is that they
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39. Companies use blogs for all of the following reasons except
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40. You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?
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41. Which of the following is the best title for a blog?
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42. The opening of a blog should
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43. Eyasu must create a corporate blog. Which of the following should he use in his blog?
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44. When writing or responding to a blog, you should
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45. Which of the following is not a social networking site?
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46. All of the following are reasons businesses use social networking except
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47. All of the following statements about social networking are accurate except
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48. Businesses use social networking to
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49. Which of the following statements best describes use of social networks by businesses today?
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50. Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?
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51. Social media messages have replaced e-mail messages within organizations and to external audiences.
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52. E-mail is appropriate for short, informal messages that request information and respond to inquiries.
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53. Most e-mails should be organized using the indirect organizational strategy.
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54. Including a subject line in your e-mail message is optional because the message is usually short.
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55. Like e-mail messages, memos can be used to communicate within an organization and with external customers, companies, and organizations.
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56. Memos are used to convey procedures, official instructions, and reports.
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57. Memos should be organized directly by conveying the main idea first.
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58. Deadlines and action information should be included in the body of an e-mail message or memo.
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59. Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.
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60. Text and instant messaging are replacing e-mail for short internal communication.
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61. The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.
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62. Some advantages of texting and instant messaging include immediacy and cost.
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63. All companies in today’s workplace allow employees to text or instant message on the job.
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64. One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.
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65. Before using IM or text messaging on the job, be sure you have permission.
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66. When texting or instant messaging on the job, don’t worry about your grammar and spelling because your goal is to send quick, short messages.
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67. The top digital media device being used to disseminate information today is podcasts.
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68. Podcasting has experienced large growth and has spread among various user groups online.
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69. Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.
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70. One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.
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71. A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.
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72. Wikis promote crowdsourcing and reduce document version confusion.
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73. Although wikis have become popular among some users, major companies have yet to embrace them in the business world.
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74. Businesses that have used wikis have found that work flow has diminished.
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75. A blog is a website with journal entries that are usually written by one person.
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76. Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.
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77. Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.
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78. One purpose of blogs is to create engagement.
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79. Companies use blogs only for public and customer relations.
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80. One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.
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81. Things You Need to Know is an effective title for a blog.
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82. In the body of a blog, avoid contractions and the use of numbers, bullets, or subheadings.
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83. Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.
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84. Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.
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85. Many companies have modeled their internal social networks after Facebook.
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86. Social networks can help connect employees who are geographically dispersed.
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87. All companies have embraced social networking.
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88. You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making “friends” online.
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89. As an employee or potential employee, you should think twice before posting anything online.
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90. As long as you use privacy settings on social networking sites, you do not need to worry about personal sensitive information being shared.
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91. To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.
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92. To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.
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93. ____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.
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94. ____________________ messaging is a popular means for exchanging brief messages in real time using a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.
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95. A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.
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96. Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.
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97. One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
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98. A ____________ is a website with journal entries on any imaginable topic usually written by one person.
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99. ____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.
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100. Facebook and Twitter are examples of ____________ sites.
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Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
