Chapter 12: Patient Relations and the Dental Radiographer

Chapter 12: Patient Relations and the Dental Radiographer

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

1. Which of the following would be an example of the use of interpersonal skills rather than technical skills with patients?

a.	Proper maintenance of processing equipment
b.	Discussing the rationale for use of dental images
c.	Correct receptor positioning
d.	Preventing light leaks in the darkroom

 

 

ANS:  B

Proper maintenance of processing equipment would be an example of the use of technical skills with patients. Discussing the rationale for use of dental images would be an example of the use of interpersonal skills rather than technical skills with patients. Correct receptor positioning would be an example of the use of technical skills with patients. Preventing light leaks in the darkroom would be an example of the use of technical skills with patients.

 

DIF:    Comprehension                               REF:   Page 118        OBJ:   2

TOP:   CDA, RHS, II.C.3.d. Address patient concerns about radiation, including informed consent or patient refusal of radiography              MSC:  NBDHE, 2.5 General

 

2. Communication is defined in the text as

a.	having a conversation.
b.	establishing a connection.
c.	the process by which information is exchanged between two or more persons.
d.	two or more persons in the same location or room.

 

 

ANS:  C

Communication is defined in the text as the process by which information is exchanged between two or more persons.

 

DIF:    Recall             REF:   Page 118        OBJ:   1

TOP:   CDA, RHS, II.C.3.d. Address patient concerns about radiation, including informed consent or patient refusal of radiography              MSC:  NBDHE, 2.5 General

 

3. Good verbal communication skills for dental radiographers involve

a.	speaking in a rushed manner to convince the patient that the radiographer is working hard.
b.	using words such as cut, drill, and scrape to put the procedure in the patient’s language so that the patient may understand.
c.	a loud tone of voice so that the patient may hear clearly.
d.	a soft tone of voice.

 

 

ANS:  D

Good verbal communication skills for dental radiographers involve a soft tone of voice. Some words used in the dental setting (e.g., cut, drill, scrape, zap) are associated with negative images and must be avoided. The dental radiographer should avoid speaking in a rushed or tense manner.

 

DIF:    Comprehension                               REF:   Page 119        OBJ:   2

TOP:   CDA, RHS, II.C.3.d. Address patient concerns about radiation, including informed consent or patient refusal of radiography              MSC:  NBDHE, 2.5 General

 

4. Your patients will feel that you are indifferent to them if you do which of the following nonverbal communication actions?.

a.	Use consistent verbal and nonverbal messages.
b.	Do not look them directly in the eyes.
c.	Lean slightly toward them.
d.	Have an attentive posture.

 

 

ANS:  A

When nonverbal messages are consistent with verbal messages, the patient is more likely to relax and trust the dental professional. A lack of eye contact is often interpreted as indifference or lack of concern. Leaning slightly toward the patient, with relaxed, still hands, is a nonverbal cue associated with interest and warmth. An attentive posture is a nonverbal communication skill associated with interest and warmth.

 

DIF:    Application    REF:   Page 119        OBJ:   2

TOP:   CDA, RHS, II.C.3.d. Address patient concerns about radiation, including informed consent or patient refusal of radiography              MSC:  NBDHE, 2.5 General