Chapter 3: Respectful and Effective Listening

Chapter 3: Respectful and Effective Listening

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

Effective and respectful listening is a skill that nurses should take every opportunity to:

ANS: D PTS: 1 REF: Page: 29 TOP: Respectful listening

All of the following are examples of when effective and respectful listening is a vital nursing function EXCEPT:

A.	Assessing a patient’s nutritional status
B.	Insisting to a patient that her blood sugar is too high to eat the ice cream she is requesting
C.	Understanding what is important to a patient about his or her upcoming surgery
D.	Discussing commitments for holiday scheduling with colleagues

ANS: B PTS: 1 REF: Pages: 28-29 TOP: Why listening is vital

A.	Conveying compassion
B.	Engaging patients in developing a plan of care
C.	Focused primarily on patients’ clinical status
D.	Both A and B

ANS: D PTS: 1 REF: Page: 28 TOP: Why listening is vital

Instances in which effective and respectful listening is important in clinical assessment include:

A.	Auscultating lung sounds
B.	Noticing verbal and nonverbal language used by patients
C.	Receiving information about a patient from another nurse during a hand-off
D.	All of the above

ANS: D PTS: 1 REF: Page: 28 TOP: Why listening is vital

If finding time and space for effective and respectful listening is not feasible, the nurse should:

A.	Accept the reality of the situation
B.	Take opportunities to listen whenever possible
C.	Advocate for time and space needed to listen
D.	Both B and C

ANS: D PTS: 1 REF: Page: 29 TOP: Why listening is vital

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