Business And Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Business And Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

Chapter One

 

 

Communicating and Leading at Work

 

Multiple Choice Questions

 

• The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .
  1. communication
  2. transactional communication
  3. human communication
  4. interpersonal communication Answer: C

Skill: Factual                      Page Ref: 5

 

• In the textbook, the primary distinction between the definition of communication and human communication involves .
  1. making sense out of the world
  2. managing relationships
  3. interacting simultaneously
  4. acting upon information Answer: A

Skill: Factual                      Page Ref: 4-5

 

• While David is talking during a meeting, he notices several team members beginning to shuffle their feet, while others are nodding David notices this and adapts his communication by making the meeting more interactive in hopes that it will wake people up. This simultaneous exchange of messages is called        .
  1. interpersonal communication
  2. transactional communication
  3. feedback
  4. leadership Answer: B

Skill: Applied                     Page Ref: 6

 

• Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?
  1. Effectively using and interpreting verbal messages
  2. Effectively using and interpreting nonverbal messages
  3. Appropriately adapting your messages to others
  4. Listening and responding thoughtfully to others Answer: B

Skill: Factual                      Page Ref: 6

 

Chapter One: Communicating and Leading at Work

 

 

 

• The of a communication message is the new information, ideas, or suggested actions the speaker wishes to expres
  1. Feedback
  2. Noise
  3. Channel
  4. Content Answer: D

Skill: Factual                      Page Ref: 6

 

• Sondra is facilitating a meeting in her company’s main boardroom. Because her past meetings were held in a much smaller, more informal meeting room, she is beginning to feel very uncomfortable and nerv Which of the following elements is most responsible for her uncomfortable and nervous feelings?
  1. Source
  2. Noise
  3. Context
  4. Content Answer: C

Skill: Applied                     Page Ref: 6-7

 

• Kristen is delivering a presentation to a group of clients, but one of her client’s cell phones continues to ring. This causes Kristen to become aggravated because she is worried that the other clients will not hear her messag Which of the following elements is causing Kristen’s aggravation?
  1. Feedback
  2. Noise
  3. Channel
  4. Context Answer: B

Skill: Applied                     Page Ref: 6-7

 

• Laura is talking on the phone to her best friend about her weekend plan The phone is which component of communication?
  1. Noise
  2. Feedback
  3. Channel
  4. Context Answer: C

Skill: Applied                     Page Ref: 7

 

• Mark is the newest technician at his company but had seen the need to start a recycling program.

Mark takes the initiative to collect recycle bins, post signs and put them by the trash. Mark is being a

                                     .

1. leader
2. manager
3. supervisor
4. follower Answer: A

Skill: Applied                     Page Ref: 9

 

Test Bank for Business and Professional Communication

 

 

• A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/jo
  1. leader
  2. manager
  3. subordinate
  4. follower Answer: A

Skill: Factual                      Page Ref: 9

 

• The definition of leadership includes .
  1. influencing others to achieve goals
  2. discovering the available means of persuasion
  3. someone who has been appointed to keep things organized and facilitate
  4. translating feelings, thoughts, and ideas into a code Answer: A

Skill: Factual                      Page Ref: 9

 

• Your textbook describes different perspectives on leadership, which of the following is NOT one?
  1. Leaders make things happe
  2. Leaders create the extraordinary.
  3. Leaders are born.
  4. Leaders are ethical. Answer: C

Skill: Factual                      Page Ref: 9

 

• According to your textbook, if you want to end up as a leader, you should NOT do which of the following:
  1. Be absent frequently because absence increases respect and honor.
  2. Do what others ask, but also ask others to do things for y
  3. Do not forcefully suggest that your ideas are the best i
  4. Offer substantive comment Answer: A

Skill: Factual                      Page Ref: 9

 

• According to your textbook, the primary difference between a leader and a manager is

                                     .

1. a manager is in charge of a few, whereas a leader is in charge of many
2. a manager is appointed to coordinate and facilitate, whereas a leader influences others
3. a manager is lower on the corporate ladder than a leader
4. a manager is focused on the long term, while a leader is focused on short term goals Answer: B

Skill: Conceptual                Page Ref: 9

 

• When looking at the difference between leading and following, the best follower is someone who

                                     .

1. responds to a micromanaging leader
2. only uses the ideas of the leader
3. is passive and a noncritical thinker
4. is both independent and a critical thinker Answer: D

Skill: Applied                     Page Ref: 10

 

Chapter One: Communicating and Leading at Work

 

 

 

• Bryan is interviewing candidates for a job opening in his department. He describes the person he is looking for as someone who possesses strong leadership skill Specifically, he is looking for a leader who exhibits competency, honesty, is forward looking, and inspirational.  What type of leadership approach is Bryan taking?
  1. Trait approach
  2. Functional approach
  3. Situational leadership approach
  4. Transformational leadership approach Answer: A

Skill: Applied                     Page Ref: 11

 

• Chris takes a functional approach to leadershi During his weekly staff meetings, he encourages reticent members to talk, mediates conflict, and acts as the gatekeeper. What specific function is Chris performing?
  1. Task function
  2. Process function
  3. Responsibility function
  4. Situational function Answer: B

Skill: Applied                     Page Ref: 11

 

• Kelley is the leader of her English Club; she will often plan, schedule, and facilitate the weekly meeting According to your textbook Kelley is performing                                   as a leader.
  1. task functions
  2. process functions
  3. responsibility functions
  4. situational functions Answer: A

Skill: Applied                     Page Ref: 11

 

• The primary difference between a task and process function is .
  1. task functions focus on getting work done, whereas process functions focus on managing relationships
  2. task functions focus on relationship building, whereas process functions focus on procedural tasks
  3. task functions focus on leadership, whereas a process function is primarily a role that a follower assumes
  4. task functions help the team mediate conflicts, whereas a process role focuses on agenda items Answer: A

Skill: Factual                      Page Ref: 11-12

 

• Martha is the director for her division. Since she is in charge and has the most experience, she thinks that the best leadership style is to simply give orders and control her employ What style of leadership does Martha prescribe to?
  1. Democratic leadership
  2. Authoritarian leadership
  3. Laissez–faire leadership
  4. Transformational leadership Answer: B

Skill: Applied                     Page Ref: 12

 

Test Bank for Business and Professional Communication

 

 

 

• A leader who consults with the group before issuing edicts is considered a .
  1. democratic leader
  2. authoritarian leader
  3. laissez-faire leader
  4. transformational leader Answer: A

Skill: Factual                      Page Ref: 13

 

• As a leader John often gets input from all members of the group, has them vote on actions to take and is focused on the group succeeding and not his own personal succe John demonstrates which type of leadership??
  1. Authoritarian leadership
  2. Democratic leadership
  3. Transformational leadership
  4. Laissez-faire leadership Answer: B

Skill: Applied                     Page Ref: 13

 

• Suzy has been working for the same leader for the past 10 years; however, her old boss just retired and she has been assigned to a new supervis Her new boss is nothing like her old boss. Her old boss would simply make all of the decisions and tell everyone in the area how to perform their job effectively. But, her new boss gives minimal direction and rarely volunteers information.  What style of leadership does her new boss prescribe to?
  1. Authoritarian leadership
  2. Democratic leadership
  3. Transformational leadership
  4. Laissez-faire leadership Answer: D

Skill: Applied                     Page Ref: 13

 

• Which statement best represents a transformational leadership approach?
  1. Communicating a vision that people can support
  2. Announcing a vision and telling others to get it done
  3. Asking employees what vision they want
  4. Not developing a vision unless asked by someone else Answer: A

Skill: Factual                      Page Ref: 14-15

 

• An individual that takes a servant leadership approach believes that .
  1. the ends justify the means
  2. to do good and do well
  3. team members should serve them
  4. they are naturally born leaders Answer: B

Skill: Factual          Page Ref: 15

 

Chapter One: Communicating and Leading at Work

 

 

 

• As a leader being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle?
  1. Effectively using and interpreting nonverbal messages
  2. Appropriately adapting your message to others
  3. Listening and responding thoughtfully to others
  4. Being aware of your communication with yourself and others Answer: D

Skill: Factual          Page Ref: 17

 

•                                     is any communication, other than written or spoken language, that creates meaning for som
  1. Verbal communication
  2. Language
  3. Impersonal communication
  4. Nonverbal communication Answer: D

Skill: Factual                      Page Ref: 18

 

• Actively listening to others, using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?
  1. Effectively using and interpreting verbal messages
  2. Effectively using and interpreting nonverbal messages
  3. Appropriately adapting your messages to others
  4. Listening and responding thoughtfully to others Answer: D

Skill: Factual                      Page Ref: 18

 

• Sue is in a sales meeting with a group of cowork Throughout the meeting, she paraphrases others’ messages, nods her head, and asks questions to seek clarification. Which principle is Sue demonstrating?
  1. Effectively using and interpreting verbal messages
  2. Effectively using and interpreting nonverbal messages
  3. Appropriately adapting your messages to others
  4. Listening and responding thoughtfully to others Answer: D

Skill: Factual                      Page Ref: 18

 

• Customizing messages to enhance message clarity and considering the personal, social, and cultural characteristics of listeners is the description of which communication principle?
  1. Effectively using and interpreting verbal messages
  2. Effectively using and interpreting nonverbal messages
  3. Appropriately adapting your messages to others
  4. Listening and responding thoughtfully to others Answer: C

Skill: Factual                      Page Ref: 18-19

 

Test Bank for Business and Professional Communication

 

 

 

• According to the textbook, the primary difference between interpersonal and impersonal communication is:
  1. Interpersonal communication seeks to manage relationships, while impersonal communication

treats others as objects.

1. Interpersonal communication treats others according to their role, while impersonal communication occurs when two people interact to mutually influence one anothe
2. Interpersonal communication occurs when someone is alone, while impersonal communication occurs in a large crow
3. Interpersonal communication is a form of leadership, while impersonal communication occurs when two co-workers seek to mutually influence each othe

Answer: A

Skill: Factual                      Page Ref: 20-22

 

• Which of the following is included in the definition of impersonal communication as discussed in the textbook?
  1. Managing relationships
  2. Mutual influence
  3. Responding to roles
  4. Ongoing connection Answer: C

Skill: Factual                      Page Ref: 22

 

• The primary difference between a group and a team is .
  1. a team is more goal oriented than a group
  2. a team involves face-to-face communication, while a group does not
  3. a team involves mutual influence, while a group does not
  4. a team is more highly structured than a group Answer: D

Skill: Conceptual                Page Ref: 22-23

 

• Your text describes small group communication as a transactional process among three to fifteen people who .
  1. meet often
  2. work in the same context
  3. are “in sync” with each other
  4. share a common purpose Answer: D

Skill: Factual                      Page Ref: 22

 

• Amanda is addressing a gathering of human resource professionals at her company’s large lecture auditorium. She is informing them about the new automated careers system, which will let potential employees apply for positions online. According to your textbook, this is considered

                                     .

1. group communication
2. team communication
3. public communication
4. impersonal communication Answer: C

Skill: Applied                     Page Ref: 23

 

Chapter One: Communicating and Leading at Work

 

 

 

True/False Questions

• In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single most important factor in choosing manag

Answer: TRUE

Skill: Factual                      Page Ref: 3

 

• Using the “silent treatment” ensures that a conversation will NOT be transactional.

Answer: FALSE

Skill: Applied                     Page Ref: 6

 

• While taking an exam, Sam is having difficulty concentrating because people in the hall are talking extremely l Sam is experiencing literal noise.

Answer: TRUE

Skill: Applied                     Page Ref: 7

 

• It is possible for someone to be a leader even without being designated to assume a specific leadership rol

Answer: TRUE

Skill: Conceptual                Page Ref: 9

 

• In an effectively led team, team members are less likely to be absent.

Answer: TRUE

Skill: Conceptual                Page Ref: 9

 

• You CANNOT have a leader without a followe

Answer: TRUE

Skill: Factual                      Page Ref: 10

 

• There is a single set of traits or characteristics that can predict who will be a leader.

Answer: FALSE

Skill: Factual                      Page Ref: 11

 

• The primary difference between a task and process function is that process functions focus on managing relationshi

Answer: TRUE

Skill: Conceptual                Page Ref: 12

 

• It is not possible for someone to perform both task and process functi

Answer: FALSE

Skill: Conceptual                Page Ref: 12

 

• Military leaders often assume an authoritarian leadership styl

Answer: TRUE

Skill: Factual                      Page Ref: 12

 

• Democratic leaders are more likely than the authoritarian leader to listen and thoughtfully respond to the wishes of the team.

Answer: TRUE

Skill: Conceptual                Page Ref: 13

 

Test Bank for Business and Professional Communication

 

 

 

• The laissez-faire leader influences the group by his or her participation and activiti

Answer: FALSE

Skill: Factual                      Page Ref: 13

 

• Groups with highly structured goals and a high level of stress may work best with a more authoritarian leadership styl

Answer: TRUE

Skill: Conceptual                Page Ref: 14

 

• Transformational leaders are so effective because they focus most of their energy on the past in order to fix mistak

Answer: FALSE

Skill: Factual                      Page Ref: 15

 

• A servant leader has a high concern for people, relationships, and team member satisfacti

Answer: TRUE

Skill: Factual                      Page Ref: 15

 

• Bill wants to be a democratic leader so he takes a “hands off” approach and only gives directions when he is asked or instructed t

Answer: FALSE

Skill: Conceptual                Page Ref: 16

 

• A servant leader influences group members through listening, supporting, and empathizing.

Answer: TRUE

Skill: Factual                      Page Ref: 16

 

• Our emotions are communicated primarily through verbal messag

Answer: FALSE

Skill: Factual                      Page Ref: 17

 

• Slamming a door is an example of nonverbal communicatio

Answer: TRUE

Skill: Applied                     Page Ref: 18

 

• Interpersonal communication is mutually influential.

Answer: TRUE

Skill: Conceptual                Page Ref: 20

 

• Impersonal communication is the best way to approach interactions with customers because it speeds up the interactio

Answer: FALSE

Skill: Applied                     Page Ref: 22

 

• Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a gro

Answer: FALSE

Skill: Applied                     Page Ref: 23

 

Chapter One: Communicating and Leading at Work

 

 

 

• The difference between a group and a team is that a team has fewer mem

Answer: FALSE

Skill: Factual                      Page Ref: 23

 

• Public communication tends to be less formal and less structured than interpersonal or team communicati

Answer: FALSE

Skill: Conceptual                Page Ref: 23

 

• Of the three communication contexts (interpersonal, group, public), public communication has the distinction of being the one that has been formally studied the longest.

Answer: TRUE

Skill: Factual                      Page Ref: 23

 

Essay Questions

• Briefly explain the four key elements of human communicati

 

Answer:

• Communication is about making We make sense out of what we experience when we interpret what we see, hear, touch, smell, and taste. Effective communicators attempt to learn as much as possible about his or her listeners so that the message crafted makes sense to the listeners.
• Communication is about sharing se We use words as well as nonverbal cues to convey our thoughts and feelings to others.
• Communication is about creating meaning. We create meaning based on our experiences, background, and cultur
• Communication is about verbal and nonverbal messag We use both words and nonverbal behaviors to create meaning.

Skill: Factual                      Page Ref: 5-6

 

• Explain and give an example of how noise can influence transactional communicati

 

Answer: Transactional communication is when individuals are both sending and receiving verbal and nonverbal messages at the same time.  Noise is anything that interferes with a message being interpreted as it was intended. When either physical or psychological noise interferes with the message then the receiver may not be able to decode the intended message correctly.  For example, if two individuals are talking and one it distracted by something in the room, they may nod in agreement to a statement made but not fully understand what was asked of them.

Skill: Applied                     Page Ref: 7

 

• Identify and explain at least three differences between a manager and a lead

 

Answer:

• A manager is someone who is appointed to coordinate and facilitate, whereas a leader influences others even if he/she has not been designated to assume a specific leadership rol
• Managers focus on keeping things organized and emphasize the importance of accomplishing the immediate task at Leaders are focused not only on the short term, but additionally on achieving goals over the long term.

 

Test Bank for Business and Professional Communication

 

 

• Leaders often typically seek to change, whereas managers are usually interested in simply making the current situation or process operate effectively.

Skill: Conceptual                Page Ref: 9-10

 

• You are a member of a group trying to solve a technical problem where you work. What should you do to be an effective follower?

 

Answer: The primary task of a follower is to ethically and appropriately respond to the influence of a leader. Good followers use their own ideas and strategies to achieve their work goals, they are independent and critical thinkers, and they actively engage in the task at hand.  In a complex task such as solving a problem as a follower I would want to bring up critical questions in a respectful manner, complete my assigned tasks on time and try to approach the problem from a different angle to facilitate discussion.

Skill: Applied                     Page Ref: 10

 

• Define task and process functions and provide three examples of roles specific to

 

Answer:

• Task functions are those behaviors that help the team or organization get the work Setting the agenda, recording what is accomplished, determining when a meeting begins and ends, distributing information before a meeting, initiating or proposing new ideas, seeking information and opinions, giving information, elaborating on the ideas of others, and evaluating ideas are examples of task roles.
• Process functions are those that help maintain a harmonious climate by encouraging amiable relationships among ot Examples of process roles include encouraging reticent members to talk, mediating conflict, compromising or helping others to compromise, and gatekeeping.

Skill: Applied                     Page Ref: 11-12

 

• Define the three leadership styles presented in the textbook and explain when each style would be most effectiv

 

Answer:

• Authoritarian leaders influence by giving orders and seeking to control other This style of leadership is most effective in crisis, high-stress situations or in a military setting, when people need a quick-thinking, decisive leader who can orchestrate what needs to be done.
• Democratic leaders consult with the group before issuing edict The democratic leadership style is most effective in team-based situations or when new ideas are being developed.
• Laissez-faire leaders take a hands-off, laid-back approach to influencing others and are most effective when striving to be well liked and maintain a positive imag

Skill: Applied                     Page Ref: 12-13

 

Chapter One: Communicating and Leading at Work

 

 

• Define servant leadership and identify how it attempts to influence people.

 

Answer: Servant leadership is when the individual explicitly views themselves as being of service to the group or team:

• Being altruistic: sacrificing for othe
• Being an emotional healer: Listening, supporting and empathizing.
• Being wise: thinking about the future as well as the pre
• Being persuasive: using arguments, reasoning, logic and information to convince others rather demanding chang
• Being and organizational steward: striving to leave the organization better than he or she found it. Skill: Factual Page Ref: 16

 

• Describe the five communication principles and how they can be applied as a leader at work.

 

Answer:

• The first principle is that leaders to be aware of their communication with themselves and othe

This can be applied by being “present” when communicating by considering what motivates a person to communicate and how people may perceive the same situation differently.

• The second principle is that leaders should effectively use and interpret verbal messag A leader can apply this principle by considering what words are used to convey a message; such as the use of jargon and technical terms.
• The third principles states that leaders should effectively use and interpret nonverbal messag

Because nonverbal communication often conveys the emotion of a message a leader in the workplace can observe the nonverbal cues of people they are working with and the leader can use appropriate nonverbal cues to reinforce their own message.

• The fourth principle is that leaders should listen and respond thoughtfully to other Leaders in the workplace can choose to be better listeners by being “other oriented” by considering the needs, motives and desires of the co-worker they are communicating with.
• The fifth and final principle is that leaders should appropriately adapt their messages to others.

An effective leader will consider the personal, social, and cultural characteristics of the listener to enhance message clarity.

Skill: Applied                     Page Ref: 19

 

• Define and explain the difference between interpersonal and impersonal communicati

 

Answer: Interpersonal communication occurs when two people interact to mutually influence each other for the purpose of managing relationships. Impersonal communication occurs when people are treated as objects, or when others respond to people’s roles rather than to whom they are as unique people. The primary difference between these two types of communication is that interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects.

Skill: Conceptual                Page Ref: 21-22

 

Test Bank for Business and Professional Communication

 

 

• Explain the differences between each of the three contexts of communicati

 

Answer: The primary difference between the three contexts of communication is related to purpose.

• Interpersonal communication is mutually influential and its primary purpose is to develop and manage relationship
• Team communication arises with a coordinated group of people who collaborate to achieve a specific common goal.
• Public communication occurs when a speaker addresses a gathering of people with the intent to inform, persuade, or entertai

Skill: Conceptual                Page Ref: 20-23