Business Communication In Person, In Print Online 9th Edition by Amy Newman - Test Bank Instant Download - Complete Test Bank With Answers Sample Questions Are Posted Below 1. As long as you use correct grammar, punctuation, and spelling in your business writing, you will be able to communicate your meaning. …
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Business Communication In Person, In Print Online 9th Edition by Amy Newman – Test Bank
Instant Download – Complete Test Bank With Answers
Sample Questions Are Posted Below
1. As long as you use correct grammar, punctuation, and spelling in your business writing, you will be able to communicate your meaning.
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2. Style consists of the way your message is expressed, including the effectiveness of the words, sentences, paragraphs, and tone.
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3. While composing a first draft, you should be less concerned with style and more concerned with getting your ideas down in some form.
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4. Elements of written communication such as spelling, abbreviations, and punctuation are known as mechanics.
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5. Although informal, slang expressions are vivid and widely understood.
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6. A writer using the phrase “thinking outside of the box” would be admired for fresh, original thinking.
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7. Completeness is the most important attribute of a business message.
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8. Your written message will be clearer if it is accurate, makes use of familiar words, and includes a number of dangling expressions.
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9. Any message that omits key information is not accurate.
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10. You may use long words in your business writing if the language is familiar to you and to your reader.
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11. A misplaced modifier is one common type of dangling expression.
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12. To be sure your message is understood, use as much specific jargon as possible when communicating with people outside your organization.
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13. Effective business writers select words to impress their readers by evoking a reaction such as excitement, anger, or amusement.
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14. Instead of using a vague word such as substantial, it is better to use a more specific description, such as 140 miles.
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15. Concrete language is effective only if it is sufficiently emotionally charged to stimulate a response.
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16. Rather than eliminating long words from your business communication, use them in moderation when appropriate.
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17. You can best help readers grasp your meaning by using old, familiar clichés rather than fresh, original language.
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18. A cliché is a phrase that has been used for so long that it is not considered original.
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19. Effective communicators avoid slang in business writing because it does not represent standard word usage.
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20. Because slang words are in use for long periods, people who read business documents that are several years old should have no problem understanding them.
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21. Using buzzwords in business writing is a good way to show your familiarity with issues and trends in contemporary media.
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22. Readers will see your writing as unoriginal and even monotonous if you add the ending –ize to transform nouns into verbs (such as agenda into agendize).
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23. Redundancy is an effective method of repeating and reinforcing an idea that you expressed earlier in your message.
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24. Businesspeople value redundancy in messages because they need more data on which to base their decisions.
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25. By substituting a single word for a phrase, you are “getting rid of the lard” in a sentence.
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26. Hidden verbs weaken sentences because they do not emphasize the main action.
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27. The phrase made a payment contains an expletive.
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28. An expletive at the beginning of a sentence can make the subject of the sentence unclear.
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29. In some messages, you can save space by stating information and substituting clauses for adjectives or adverbs.
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30. A sentence that consists of one independent clause that can stand alone as a complete thought is a simple sentence.
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31. The three basic sentence types are compound-complex, complex, and simple.
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32. When you want to give equal weight to two closely related ideas in a single sentence, use a compound sentence.
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33. The first clause in a compound sentence receives more emphasis than the second, independent clause.
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34. The independent clause of a complex sentence should contain the supplemental information.
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35. You can keep your business writing interesting and express relationships between ideas by varying the pattern and length of your sentences.
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36. An effective business message includes sentences that range from 22 to 32 words in length.
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37. The passive voice focuses attention on the entity receiving the action rather than performing the action.
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38. When you use the active voice, you are emphasizing the doer rather than the receiver of the action in that sentence.
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39. You should use active-voice verbs to convey negative news tactfully or to reduce emphasis on the doer of the action.
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40. Repeating a particular word in several sentences within a paragraph highlights separate ideas and demonstrates parallelism.
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41. A sentence lacks parallelism if similar ideas are expressed using different grammatical structures.
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42. The purpose of parallel structure is to connect topic sentences and enhance the unity within a message.
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43. By matching nouns with nouns and adjectives with adjectives, you can achieve parallel structure.
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44. “Our school is buying both pens and pencils for students’ use” is a sentence with proper parallel structure.
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45. “Our school is not only buying students pens but also buying them pencils” is a sentence with proper parallel structure.
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46. To summarize a paragraph’s content, you should position your topic sentence at the end.
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47. The purpose of a paragraph is to group topic sentences in logical order for the reader’s convenience.
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48. Including examples or more analysis in a paragraph helps you develop the main idea.
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49. Effective writing avoids both redundancy and repetition.
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50. A paragraph lacks unity when it contains sentences or details that are not directly related to the topic.
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51. When each sentence flows smoothly from the sentence before it and connects smoothly to the sentence after it, the resulting paragraph has coherence.
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52. You can signal a change in direction within a message by starting a new sentence to introduce an additional topic.
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53. The transitional word nevertheless shows a contrasting relationship.
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54. The transitional word therefore indicates a step-by-step movement.
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55. Pronouns can bind sentences and ideas together to create a more coherent paragraph.
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56. To achieve coherence, effective writers use different terms for the same idea, such as manager and supervisor.
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57. The length of a paragraph depends on the organization’s requirements, not on the reader’s comprehension level.
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58. Paragraphs provide readers with a physical break, keeping your message from looking either boring and too simplistic or intimidatingly complex.
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59. One reason to control paragraph length is to avoid obscuring a key idea that appears in one of the middle paragraphs.
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60. A series of short paragraphs helps readers maintain a rhythm in their reading when they are absorbing many new ideas.
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61. Business writers aim for paragraphs that are 60 to 80 words long, with three or four sentences supporting a single topic sentence.
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62. To sound confident, effective writers often use the phrase “I know that” in front of key assertions.
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63. Effective business communicators use a confident, competent tone in their messages but avoid sounding arrogant.
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64. Readers may think you are unsure of yourself if you use self-conscious phrases such as I hope in your messages.
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65. Believing that your decision is based on sound reasoning increases your risk of writing with less confidence.
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66. Writing “I am sure that you will agree” in a business letter conveys an appropriate level of confidence.
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67. Using platitudes will give readers the sense that you have a condescending attitude.
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68. Adapting your language to the reader’s needs helps you convey an appropriately condescending attitude.
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69. Obvious flattery detracts from the sincerity of your message.
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70. One way to avoid exaggeration and sound more sincere is to use only an appropriate number of modifiers.
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71. The statement “I am amazed that you filled in the form correctly” has a courteous tone.
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72. Effective communicators do not signal which of the ideas in a message are the most important because readers should be encouraged to draw their own conclusions.
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73. Putting an idea in a short, simple sentence emphasizes its importance.
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74. You can emphasize an idea by putting it into the first or last paragraph.
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75. Three mechanical ways to emphasize an idea are enumeration, indenting from the margin, and use of italics.
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76. To avoid influencing readers’ attitudes toward an idea, you should imply but not actually say that it is of “primary importance.”
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77. You are acting ethically if you imply but do not state that an idea is much more important than it is.
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78. Using words such as deny and cannot helps you make a positive impression on your audience.
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79. Using positive expressions helps you build goodwill among audience members.
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80. To build goodwill in a business letter, use neutral expressions such as cannot and will not.
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81. When writing a letter to a customer, emphasize what your organization can do rather than what it can’t do.
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82. When your message emphasizes how you, as the writer, will benefit, you are applying the “you” attitude.
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83. You look selfish if your message focuses only on what the reader will get from doing what you request in your message.
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84. Because emails are short and informal, writers using this channel may begin most sentences with “I.”
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85. Using the passive voice when discussing a reader’s mistake is often appropriate.
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86. A competent communicator frequently uses the word you, regardless of whether positive or negative news is conveyed.
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87. Parallel structure is essential in report headings, but less important on bulleted lists on presentation slides.
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88. To achieve a sincere tone, avoid obvious flattery.
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89. All else being equal, an idea with more space devoted to it will be judged as more important than an idea covered more briefly.
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90. Writers should ask themselves “What’s in it for me?” and then write so that the answer is obvious.
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91. Techniques for creating paragraph coherence include using transitional words, creating redundancy, and building parallelism.
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92. Identify the sentence that contains specific, concrete language.
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93. Style consists of
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94. Mechanics include all of the following except
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95. Identify the sentence that does not contain a mechanical error.
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96. Which of the following is not a good guideline for writing clearly?
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97. Your message is inaccurate if you
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98. To ensure ethical communication, business writers should use
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99. Which sentence effectively uses words that are familiar to businesspeople?
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100. Short and simple words help business writers
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101. Long words are appropriate when
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102. By using short, simple words, you
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103. Short and simple words
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104. Identify the statement that does not contain an unnecessarily long word.
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105. Which statement does not contain a dangling expression?
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106. Which statement contains a dangling expression?
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107. If you use clichés in your business writing, you
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108. Identify the sentence that does not contain a cliché, slang, or a buzzword.
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109. Which statement about jargon is correct?
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110. Which sentence does not contain a cliché or overused expression?
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111. Which is not a reason to avoid slang in business writing?
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112. Which of the following is a “buzzword”?
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113. Identify the sentence that does not contain a redundant phrase.
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114. Which sentence has the lowest “lard factor”?
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115. The phrase came to an agreement is an example of
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116. Which sentence does not contain a hidden verb?
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117. The phrase “there is” is an example of
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118. An expletive
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119. A(n) ____ sentence is often used to emphasize a single idea.
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120. Which of these is a compound sentence?
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121. To subordinate additional information, you can place it in
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122. Which of these statements about sentence variety is not true?
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123. The point of sentence variety is to
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124. Which sentence illustrates appropriate use of the active voice?
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125. Which of the following is not a true statement about passive voice?
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126. In an active sentence,
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127. A passive sentence
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128. Which of the following is not a passive sentence?
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129. Which sentence lacks parallelism?
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130. When you use parallelism, you match
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131. Which of the following statements about parallel structure is not true?
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132. Which of the following sentences is a good example of parallel structure?
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133. Parallel structure should be used for
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134. When all your sentences work together to develop a single idea, the result is
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135. A paragraph has coherence when each sentence
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136. A unified paragraph
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137. Three ways to achieve coherence are to use
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138. Which of the following sentence pairs contains a transitional phrase that detracts from coherence?
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139. Which transition does not reflect a cause-and-effect relationship?
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140. The appropriate length of a paragraph in a business document depends on
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141. If your paragraphs are excessively long, you may
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142. If your paragraphs are extremely short, you may
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143. Logically, a paragraph should
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144. A paragraph is a visual unit because it
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145. Your message will have a confident tone if you
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146. Which sentence displays a confident writing style?
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147. Which guideline about confident writing is correct?
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148. Which of the following is not a good strategy for writing with confidence?
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149. Which statement does not appear overconfident?
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150. A platitude is
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151. Which of the following is a good example of courteous, sincere writing?
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152. Which of the following is not a good way to create a courteous, sincere tone?
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153. To give the statement “Our company is obsessed with ensuring the complete and total satisfaction of every customer” a more sincere and courteous tone, which of the following would you choose?
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154. If you use too many modifiers or too strong modifiers in your writing, you
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155. To emphasize an idea in a document, you can
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156. Active voice is a good way to emphasize
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157. Assume you have five paragraphs in a letter. Which paragraph receives the most emphasis?
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158. Which strategy best emphasizes an idea?
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159. You can subordinate an idea by
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160. Which statement about positive language is not correct?
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161. Which sentence includes only positive language?
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162. Two expressions that carry negative connotations are
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163. Negative language is appropriate when
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164. Which of the following is not a guideline for adopting the “you” attitude?
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165. ____ is the ability to put yourself in the reader’s position and to understand that person’s situation, feelings, motives, and needs.
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166. Identify the sentence that best reflects the “you” attitude.
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167. You should avoid focusing attention on the reader when you
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168. Which of the following sentences should be rewritten so it does not focus on the reader?
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169. When Citi announced “repositioning actions to further reduce expenses…” in the Introduction to Chapter 5:
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170. Which of the following is the least likely to be considered an unethical message?
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171. Using longer, more complex words in the place of shorter words that mean the same thing
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172. When revising your writing to follow “Plain Language” guidelines, you should
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173. Which of the following is not a correct statement about sentences?
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174. Using a similar grammatical structure for similar ideas is
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175. Which of the following is not a correct statement about paragraphs?
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176. ____ is the aspect of a verb that shows whether the subject of the sentence acts or is acted upon.
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177. Which of the following sentences contains a hidden verb that weakens the action?
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178. Explain what is meant by style and briefly describe some elements of style.
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179. Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas.
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180. In addition to accuracy, name four other guidelines for writing clearly. Provide an example of each.
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181. Explain how omission of information and choice of words can affect the accuracy of a message.
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182. Substitute a shorter word for each of the following: (a) enumerate, (b) recapitulate, (c) utilization, and (d) modification. Use each substitute word correctly in a sentence.
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183. Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas.
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184. Define (a) clichés, (b) slang, and (c) buzzwords. Why should they typically be avoided in business communication?
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185. What is the difference between redundancy and repetition? Provide an example of each.
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186. Identify the wordy expressions and redundancies in the following sentence: “Each and every manager is of the opinion that we must reduce expenses in order to increase revenue.” Rewrite the sentence and compute the lard factor.
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187. What is a hidden verb? Why should you avoid hidden verbs? Give an example of a hidden verb and an appropriate revision.
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188. What is an expletive? Why should you avoid expletives in business writing?
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189. Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas.
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190. What are the three main types of sentences? Explain the level of emphasis achieved in each type.
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191. Write a compound sentence from this sentence: “Halvor analyzed the data that Victoria gathered.”
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192. Combine the following two sentences into one sentence that subordinates the cost of the computer: “The computer system costs $3,850. Its efficiency will improve data entry productivity.”
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193. Explain when the active voice is preferred and when the passive voice is preferred in business communication. Provide one effective example of each voice.
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194. Rewrite the following sentence using the active voice: “The manuscript was proofread by an English major.”
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195. Rewrite the following sentence using the active voice: “A new product line will be introduced by the Fireball team next week.”
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196. Rewrite the following sentence using the passive voice: “Your failure to submit the report on time delayed the project.”
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197. Rewrite the following sentences using parallel structure:
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| 198. Rearrange the sentences in the following paragraph to achieve paragraph unity. [1] The primary objective is to prepare the class schedule for the next semester. [2] If time permits, faculty will review scholarship applications. [3] The Information Systems Department will meet at 1:00 p.m. on Thursday. [4] In addition to preparing the class schedule, faculty will be assigned particular sections.
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| 199. Insert transitional words and phrases in the following paragraph to achieve coherence. Jill has two years’ experience in advertising. Marianne has six years’ experience in advertising. Jill’s experience involved a national advertising campaign; Marianne’s experience is limited to a small region. Marianne’s limited regional experience should be evaluated for quality and effectiveness. Jill has made some influential connections with her work in New York. The search committee will have a difficult time deciding which job applicant to hire.
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200. Why are paragraphs that are too long or too short ineffective in business writing?
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201. How can you achieve a confident writing style?
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202. Discuss the following communication principle: “Use a courteous and sincere tone.” Explain how to achieve this tone and what to avoid. Include examples to illustrate your discussion.
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203. Describe the levels of emphasis conveyed by (a) a simple sentence, (b) a compound sentence, and (c) a complex sentence.
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204. Explain how the placement of an idea affects its emphasis. Discuss how much emphasis each section of a message receives, and provide examples of what types of information should be placed in each section.
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205. List five of the seven strategies for emphasizing ideas.
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206. Discuss the following principle: “Prefer positive language.” Specifically, what are the general assumptions and guidelines? What words should you avoid?
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207. Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas.
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208. What is the “you” attitude? What are the major principles of the “you” attitude?
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209. In what situations should you not focus attention on the reader?
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210. Revise these sentences to conform to standard business communication principles. Add details as needed.
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211. Microsoft Word has a feture to edit written documents. This feature is called:
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Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
