Illustrated Course Guides Written Communication - Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield - Test Bank

Illustrated Course Guides Written Communication - Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   1. Reports and proposals are the most common types of long documents you write in business.   a. True …

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Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. Reports and proposals are the most common types of long documents you write in business.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 49
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

2. A proposal is normally developed later in the decision making process after some actions have been taken.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

3. A report should have at least six to eight major headings.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 52
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

4. For every figure you include, you need to mention the figure by description in the text.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 56
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

5. Final matter typically includes reference material that supports the main document, such as a list of books and other works you cited in the report.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 58
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

6. In a short report, use only two levels of headings.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 60
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

7. Short reports typically still include a table of contents and executive summary.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 60
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

8. If you publish a Google document, it becomes public and anyone can access it.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 66
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

9. A(n) ____________________ is a written document designed to communicate information about a particular subject.

ANSWER:   report
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

10. The ____________________ is a short synopsis of the important ideas, observations, problems, and conclusions contained in your report.

ANSWER:   executive summary
POINTS:   1
REFERENCES:   Written Communication 54
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

11. Formal reports and proposals often include a cover letter or memo called a(n) ____________________, which provides a personalized introduction to your document.

ANSWER:   letter of transmittal
POINTS:   1
REFERENCES:   Written Communication 54
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

12. ____________________ sources are forms of firsthand experience, such as interviews and observations.

ANSWER:   Primary
POINTS:   1
REFERENCES:   Written Communication 57
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

13. You write a solicited proposal when someone asks you for one, often using a ____________________, which specifies the proposal’s requirements.

ANSWER:   request for proposal
RFP
POINTS:   1
REFERENCES:   Written Communication 62
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

14. A(n) ____is intended to persuade and inform.

  a. proposal b. report
  c. both a. and b. d. neither a. nor b.

 

ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

15. ____ reports present information in a clear, objective format.

  a. Informational b. Analytical
  c. External d. Internal

 

ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

16. ____ reports typically present data, analysis, and a conclusion.

  a. Informational b. Analytical
  c. External d. Internal

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

17. ____ proposals recommend how to solve problems within an organization, such as by changing a procedure or using different products or services from vendors.

  a. Informational b. Analytical
  c. External d. Internal

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

18. A rule of thumb is that the executive summary should not be longer than ____ percent of the complete report.

  a. 5 b. 10
  c. 15 d. 20

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 54
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

19. A table of contents lists the headings of your report and ____.

  a. the date the report was completed b. reference notes
  c. their page numbers d. the name of their author

 

ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 54
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

20. You can use the ____, Web sites that popular search engines cannot access, such as university libraries and online almanacs.

  a. educational Web b. supportive Web
  c. invisible Web d. hidden Web

 

ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 57
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

21. Supplemental material of secondary interest to some readers belongs in a(n) ____.

  a. chart b. appendix
  c. graph d. separate document

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 58
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

22. With a search tool named ____ you enter a keyword and then the search tool draws a visual map, with links to other topics that help you refine your search.

  a. Google b. Kartoo
  c. Hakia d. Doodle

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 59
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

23. Solution proposals are sometimes called ____ proposals.

  a. complex b. conclusive
  c. commodity d. service

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 62
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

24. ____ is writing or using someone else’s ideas or words without acknowledging the source

  a. Paraphrasing b. Plagiarism
  c. both a. and b. d. neither a. nor b.

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 64
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

25. The ____ format is the most popular format in the social sciences.

  a. MLS b. Pennsylvania
  c. Chicago d. APA

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 64
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

26. Quotations should contain the exact words of the original text or use ____ for text you don’t include.

  a. semicolons b. commas
  c. dashes d. ellipses

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 65
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync.  Please answer the questions below.

 

27. Michelle starts the meeting by reviewing Solution Proposals since those are the most common at her firm.  Solution proposals should include: ____.

  a. concrete examples b. direct and indirect benefits
  c. evidence of company credibility d. all of the above

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 63
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

28. Michelle’s second topic is unsolicited proposals. Michelle recommends ____.

  a. never submitting this type of proposal
  b. creating this type of proposal as a way of making a sales contact
  c. using a formal format similar to longer business reports
  d. using this type of proposal when recommending a product or service your audience may not know about

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 63
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

29. Michelle concludes the meeting by reviewing product and service proposals.  Michelle suggests that this type of proposal ____.

  a. suggests your reader buy a product or service
  b. include what you will deliver including supporting details, budget, and schedule
  c. both a. and b.
  d. neither a. nor b.

 

ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 63
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

30. A(n) proposal is usually written after some action has been taken. _________________________

ANSWER:   False – report
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

31. Informational reports often provide different options, identify pros and cons for alternatives, and include specific recommendations. _________________________

ANSWER:   False – Analytical
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

32. Internal proposals are designed to sell products or services to customers and are usually written in response to a request. _________________________

ANSWER:   False – External
POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

33. Secondary sources are written documents describing a topic or experience, such as articles, books, and Web pages. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 57
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

34. A complete report or proposal often includes end matter, one or more sections that follow the conclusion. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 58
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

35. The long report format is commonly used for periodic (or activity) reports, progress updates, and trip reports. _________________________

ANSWER:   False – short
POINTS:   1
REFERENCES:   Written Communication 60
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

36. Proposals that suggest your readers buy a product or service are called product proposals or commodity proposals. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 62
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

37. Solution proposals (sometimes called consultant proposals) suggest ideas, services, or complex solutions. _________________________

ANSWER:   False – service
POINTS:   1
REFERENCES:   Written Communication 62
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

38. Plagiarism means to use your own words to state or explain someone else’s ideas. _________________________

ANSWER:   False – Paraphrasing
POINTS:   1
REFERENCES:   Written Communication 64
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

39. Online collaboration tools are Web-based software designed to help groups work together to achieve their goals, such as completing a project, designing a new product, or writing a long report or proposal. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 66
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

40. Please define the terms “report” and “proposal.”  What is the key timing difference of when a report versus a proposal is written?

ANSWER:   A report is a written document designed to communicate information about a particular subject. Reports are written objectively, though some can include analysis or recommendations.

A proposal is similar to a report but is intended to persuade and inform. A proposal provides information about a product, service, or idea and tries to convince the reader to adopt the recommended solution.

A key difference between reports and proposals is when they are written. A proposal is normally developed early in the decision-making process when it can influence decisions. A report is usually written after some action has been taken.

POINTS:   1
REFERENCES:   Written Communication 50
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

41. You can gather information for a report or proposal from primary and secondary sources.  Please briefly describe each of these two types of sources. Also, please describe both the visible Web and invisible Web.

ANSWER:   Primary sources are forms of firsthand experience, such as interviews and observations.

Secondary sources are written documents describing a topic or experience, such as articles, books, and Web pages.

Popular search engines actually search databases of Web sites, which index what is called the visible Web, not the entire Web.

To search other databases, you can use the invisible Web, Web sites that popular search engines cannot access, such as university libraries and online almanacs.

POINTS:   1
REFERENCES:   Written Communication 57
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

Please identify the letter of the choice that best matches the numbered situations below.

a. report
b. proposal

 

REFERENCES:   Written Communication 51
QUESTION TYPE:   Matching
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

42. You need to document company procedures

ANSWER:   a
POINTS:   1

 

43. You are recommending a new way to schedule staff resources

ANSWER:   b
POINTS:   1

 

44. You are analyzing whether to purchase new computer equipment or upgrade the current equipment

ANSWER:   a
POINTS:   1

 

45. You are offering your company’s services to a person or organization

ANSWER:   b
POINTS:   1

 

46. You are proposing to purchase new computer equipment

ANSWER:   b
POINTS:   1

 

 

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