Managing Human Resources Wayne Cascio 11e - Test Bank

Managing Human Resources Wayne Cascio 11e - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   Chapter 05 Diversity at Work   True / False Questions 1. The percentage of white non-Hispanics in the workforce will double by 2024. True    False   2. While women's share …

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Managing Human Resources Wayne Cascio 11e – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

Chapter 05

Diversity at Work

 

True / False Questions

1. The percentage of white non-Hispanics in the workforce will double by 2024.

True    False

 

2. While women’s share of the workforce is expected to increase, men’s share is projected to decline slightly over the same time-period.

True    False

 

3. Today, ethnic minorities make up less than 15 percent of the U.S. workforce.

True    False

 

4. Virtually all of the growth in new jobs will come from manufacturing industries.

True    False

 

5. Similarities in culture, dress, and language between service workers and customers create more efficient interactions between them and better business for the firm.

True    False

 

6. Managing diversity is an essential part of HR strategy.

True    False

 

7. To survive, to serve, and to succeed, organizations need to accomplish goals that are defined more narrowly than ever before, which means carrying out strategies that each part of the organization can execute alone.

True    False

 

8. Fifty percent of U.S. managers either resign or are fired within 18 months of a foreign takeover.

True    False

 

9. Culture refers to the characteristic behavior of people in a country or region.

True    False

 

10. “Valuing diversity” essentially means accepting accents or language, dress or food of employees whose race, ethnicity, or gender differs from your own.

True    False

 

11. African Americans will make up about 50 percent of the U.S. civilian workforce by the year 2018.

True    False

 

12. Mexicans, Puerto Ricans, and Cubans constitute the three largest groups classified as Hispanic.

True    False

 

13. The average American is better educated than Asian Americans.

True    False

 

14. The proportion of single-parent family groups with children under age 18 has increased dramatically, and today single mothers are more likely than married mothers to be unemployed.

True    False

 

15. Women also earn about 50 percent of all undergraduate business degrees and 55 percent of all MBAs.

True    False

 

16. Almost 80 percent of couples are dual earners.

True    False

 

17. The share of the workforce comprised by Asian Americans is expected to decline drastically by 2022.

True    False

 

18. Today, husbands married to women in paid jobs equally share the responsibility for family care and housework.

True    False

 

19. The number of women attending college has increased in the United States since World War II.

True    False

 

20. Generation Y was born in a post-September 11 world and considers smartphones to be essential to their living and working.

True    False

 

21. At present, the U.S. workforce is populated by three different generations of workers, each with different, often conflicting values and attitudes.

True    False

 

22. Many members of the silent generation currently hold positions of power.

True    False

 

23. Baby-boomer generation represents approximately one-third of the American workforce.

True    False

 

24. Separating workers from different generations is a good way to solve intergenerational conflict.

True    False

 

25. Racial and ethnic minorities, women, and immigrants will account for increasingly large segments of the U.S. labor force over time.

True    False

 

26. It is important for executives to use an age/experience profile to identify types of jobs where older workers can use their experience and talents most effectively.

True    False

 

27. More than 90 percent of working Americans have access to paid leave, and all working Americans are covered by the Family and Medical Leave Act of FMLA.

True    False

 

28. To whatever degree management may consider changing older workers’ work conditions, it should explore the proposed changes jointly with the workforce.

True    False

 

29. Persons with disabilities are less likely to be working than any other demographic group under age 65.

True    False

 

30. In the context of mentoring given by managers to their subordinates, mentoring programs tend to make the managerial ranks much more diverse.

True    False

 

 

Multiple Choice Questions

31. Which of the following are included in the five main reasons diversity has become a key factor in managing an organization’s human resources?

A. The shift from a manufacturing to a service economy

 

B. Globalization of markets

 

C. New business strategies requiring teamwork

 

D. All of these

 

32. Which of the following groups will most likely incur a drop in its percentage representation of the labor workforce in the United States by 2024?

A. African Americans

 

B. Latinos

 

C. Asian Americans

 

D. White non-Hispanics

 

33. Roughly _____ percent of U.S. employees work in service-based industries.

A. 12

 

B. 38

 

C. 53

 

D. 80

 

34. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.

A. primary

 

B. secondary

 

C. internal

 

D. external

 

35. Firms have found that only through _____ can they execute newly adopted strategies stressing better quality, innovation, cost control, or speed.

A. affirmative action

 

B. strategic international alliances

 

C. globalization

 

D. work teams

 

36. A key source of problems in mergers, acquisitions, and strategic international alliances is differences in _____.

A. corporate cultures

 

B. intolerance

 

C. discrimination

 

D. declining productivity

 

37. Which of the following statements is true about Asian Americans in the United States?

A. Asian Americans are better educated than the average American.

 

B. The share of Asian Americans in the workforce is expected to decrease by 2022.

 

C. The buying power of Asian Americans has decreased since 2000.

 

D. Asian American women earn lesser than Hispanic women relative to men.

 

38. Identify an accurate statement about Hispanic Americans in the United States.

A. Most of their businesses are financed by personal savings.

 

B. Hispanic women, relative to men, earn more than any other ethnic minority in the United States.

 

C. The share of Hispanic Americans in the workforce is most likely to decrease by 2024.

 

D. Nebraska and Nevada account for 95 percent of the firms owned by Hispanics.

 

39. Over the next 25 years, the U.S. workforce will have more:

A. immigrants.

 

B. people of color.

 

C. older workers.

 

D. all of these.

 

40. To manage diversity you should replace inflexibility and intolerance with:

A. care and concern.

 

B. fear and distance.

 

C. adaptability and acceptance.

 

D. discipline and segregation.

 

41. A person’s disposable income after taxes that allows him or her to make purchases is known as the person’s:

A. bargaining power.

 

B. coercive power.

 

C. buying power.

 

D. legitimate power.

 

42. Identify an accurate statement about the economy in the United States.

A. Manufacturing employment is projected to decline by 50 percent by 2024.

 

B. Nearly eight percent of U.S. employees work in service-based industries.

 

C. The labor force for the age group 55 and older will continue to increase by 2024.

 

D. The labor market is most likely to exclude immigrants in the next 25 years.

 

43. Which of the following statements is true about Asian Americans in the workforce?

A. The share of the workforce comprised by Asian Americans is close to 18 percent.

 

B. Asian Americans as a group have witnessed a decline in purchasing power over the last decade.

 

C. The average American is better educated than Asian Americans.

 

D. 50 percent of Asian Americans aged 25 and over have a bachelor’s degree or higher.

 

44. Which of the following are the “true digital natives” who believe that smartphones are essential to living and working?

A. The silent generation

 

B. Generation Z

 

C. Generation X

 

D. The baby-boom generation

 

45. Three-quarters of professional women who quit large companies did so:

A. because of lack of career progress.

 

B. to stay at home with their children.

 

C. to care for an ailing parent.

 

D. to start their own businesses.

 

46. Which of the following statements is true about women in the United States?

A. Asian American women earn the most, relative to men, whereas Hispanic women earn the least.

 

B. Today, women constitute less than 15 percent of the U.S. workforce.

 

C. Working mothers in the U.S. are less committed than men to their work.

 

D. Women are overrepresented in agriculture and underrepresented in education and health services.

 

47. Which generation was born in the middle of the Great Depression?

A. The silent generation

 

B. Generation Y

 

C. The baby-boom generation

 

D. Generation X

 

48. Which generation represents about one-third of the workforce?

A. The silent generation

 

B. The swing generation

 

C. The baby-boom generation

 

D. Generation X

 

49. The baby-boom generation:

A. represents approximately 50 million Americans.

 

B. was born in the middle of the Great Depression.

 

C. does not change jobs frequently.

 

D. is a computer-literate generation.

 

50. Which of the following generations came of age in a post-September 11 world, saturated with news of terrorism, war, and economic distress?

A. Generation Z

 

B. Generation Y

 

C. The silent generation

 

D. The baby-boom generation

 

51. They demand interesting work assignments and thrive on open-ended projects that require sophisticated problem solving. This is a computer-literate generation.

A. The baby-boom generation

 

B. Generation X

 

C. Generation Y

 

D. The silent generation

 

52. Identify the generation that was born between 1946 and 1964.

A. The silent generation

 

B. The swing generation

 

C. The baby-boom generation

 

D. Generation X

 

53. The baby-boom generation currently accounts for _____ percent of the workforce.

A. 10

 

B. 29

 

C. 75

 

D. 90

 

54. Identify an accurate statement about the silent generation.

A. They were born after the baby-boom generation.

 

B. They have mostly retired but others hold positions of power.

 

C. They had more access to advanced technology than Generation X.

 

D. They are commonly known as the “millennials.”

 

55. Which of the following statements is true about the baby-boom generation?

A. They were born during the Great Depression.

 

B. They believe in rights to privacy, due process, and freedom of speech in the workplace.

 

C. They make up about 80 percent of the workforce in the United States.

 

D. They are the “true digital natives” who rely heavily on smartphones to do their work.

 

56. Which of the following statements is true about Generation X?

A. They tend to be independent and cynical.

 

B. They were born before the silent generation.

 

C. They account for about 50 percent of the workforce in the United States.

 

D. They are the “millennials” who have access to all the latest forms of technology.

 

57. Which of the following statements is true about Generation Y?

A. They value what they do for work above all else.

 

B. They are commonly known as baby busters.

 

C. They account for about 90 percent of the workforce in the United States.

 

D. They were born between 1933 and 1946.

 

58. Identify an accurate statement about Generation Z.

A. They were born immediately after the silent generation.

 

B. They believe that jobs should have a greater meaning than just earning a paycheck.

 

C. They lacked the technology of the baby-boom generation.

 

D. They make up the highest percent of the workforce in the United States.

 

59. The steps undertaken by organizations to attract and retain racial and ethnic minorities include all of the following EXCEPT:

A. focusing on bringing in the best talent.

 

B. establishing mentoring programs.

 

C. holding minority employees accountable for meeting diversity goals.

 

D. promoting minorities to decision-making positions.

 

60. New mothers gradually increasing their hours at work or choosing to cut their hours for reduced pay is an example of:

A. job sharing.

 

B. an alternative career path.

 

C. teleworking.

 

D. flexible scheduling.

 

61. In the context of older workers, not only must a firm analyze the requirements of jobs better, there must also be improved ways of managing the _____ of workers in those jobs.

A. denigration

 

B. hourly wage

 

C. declining health

 

D. performance

 

62. Subconscious expectations about what people can and cannot do at particular times of their lives is termed:

A. ethnic segregation.

 

B. mid-career plateau.

 

C. age grading.

 

D. obsolescence.

 

63. Performance at an acceptable but not outstanding level, coupled with little or no effort to improve one’s current performance, is termed:

A. obsolescence.

 

B. midcareer plateau.

 

C. glass ceiling.

 

D. career bottleneck.

 

64. The tendency for knowledge or skills to become out of date is:

A. burnout.

 

B. plateauing.

 

C. age grading.

 

D. obsolescence.

 

65. Which of the following is an example of obsolescence?

A. Rob is unable to solve a problem because he believes his supervisors have more experience than him to address the problem.

 

B. Karen is unable to fix an issue because she still hasn’t learned how to identify the causes of the issue.

 

C. Jessica is unable to solve a problem because she believes her team members do not agree with her problem-solving methods and strategies.

 

D. Jeff is unable to fix an issue because the training he received when he joined the company is now outdated.

 

66. Poll after poll of employers demonstrate that they regard most people with disabilities as good workers, punctual, conscientious, and competent—if given:

A. reasonable accommodation.

 

B. good benefits.

 

C. preferential treatment.

 

D. extra time to complete their work.

 

67. Which demographic group is less likely to be working than any other group under age 65?

A. Minorities

 

B. Women

 

C. Persons with disabilities

 

D. Migrant workers

 

68. This group is growing by about 10 percent each year.

A. GLBT

 

B. Workers with disabilities

 

C. Older workers

 

D. Female workers

 

69. GLBT employees, as a group, comprise, by some estimates, _____ percent of the population.

A. 1

 

B. 3

 

C. 6

 

D. 14

 

70. Which of the following corporations has been the number 1 financial supporter of gay-rights groups in the United States?

A. IBM

 

B. Nike

 

C. Ernst & Young

 

D. Apple

 

 

Essay Questions

71. Explain the concept of managing diversity, and what are the characteristics of diversity?

 

 

 

 

72. What are some of the practices that companies which are committed to making diversity a competitive advantage do?

 

 

 

 

73. What is age grading?

 

 

 

 

74. Write a short note on intergenerational conflict.

 

 

 

 

75. What steps can employers take to accommodate problems faced by workers with disabilities?

 

 

 

 

 

Short Answer Questions

76. List at least three reasons why diversity has become a dominant activity in managing an organization’s human resources.

 

 

 

 

77. What is the first step in attaining the advantages of diversity?

 

 

 

 

78. Give at least three suggestions on how you can handle questions about diversity.

 

 

 

 

79. Why do many Asian Americans tend to hold top jobs in the United States?

 

 

 

 

80. Give at least one reason why women have raised their expectations and levels of aspiration sharply higher in the past 30 years.

 

 

 

 

Chapter 05 Diversity at Work Answer Key

True / False Questions

1. The percentage of white non-Hispanics in the workforce will double by 2024.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

2. While women’s share of the workforce is expected to increase, men’s share is projected to decline slightly over the same time-period.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

3. Today, ethnic minorities make up less than 15 percent of the U.S. workforce.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

4. Virtually all of the growth in new jobs will come from manufacturing industries.

FALSE

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

5. Similarities in culture, dress, and language between service workers and customers create more efficient interactions between them and better business for the firm.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

6. Managing diversity is an essential part of HR strategy.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

7. To survive, to serve, and to succeed, organizations need to accomplish goals that are defined more narrowly than ever before, which means carrying out strategies that each part of the organization can execute alone.

FALSE

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

8. Fifty percent of U.S. managers either resign or are fired within 18 months of a foreign takeover.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

9. Culture refers to the characteristic behavior of people in a country or region.

TRUE

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

10. “Valuing diversity” essentially means accepting accents or language, dress or food of employees whose race, ethnicity, or gender differs from your own.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

11. African Americans will make up about 50 percent of the U.S. civilian workforce by the year 2018.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

12. Mexicans, Puerto Ricans, and Cubans constitute the three largest groups classified as Hispanic.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

13. The average American is better educated than Asian Americans.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

14. The proportion of single-parent family groups with children under age 18 has increased dramatically, and today single mothers are more likely than married mothers to be unemployed.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

15. Women also earn about 50 percent of all undergraduate business degrees and 55 percent of all MBAs.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

16. Almost 80 percent of couples are dual earners.

TRUE

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

17. The share of the workforce comprised by Asian Americans is expected to decline drastically by 2022.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

18. Today, husbands married to women in paid jobs equally share the responsibility for family care and housework.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

19. The number of women attending college has increased in the United States since World War II.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

20. Generation Y was born in a post-September 11 world and considers smartphones to be essential to their living and working.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

21. At present, the U.S. workforce is populated by three different generations of workers, each with different, often conflicting values and attitudes.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

22. Many members of the silent generation currently hold positions of power.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

23. Baby-boomer generation represents approximately one-third of the American workforce.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

24. Separating workers from different generations is a good way to solve intergenerational conflict.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

25. Racial and ethnic minorities, women, and immigrants will account for increasingly large segments of the U.S. labor force over time.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

26. It is important for executives to use an age/experience profile to identify types of jobs where older workers can use their experience and talents most effectively.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

27. More than 90 percent of working Americans have access to paid leave, and all working Americans are covered by the Family and Medical Leave Act of FMLA.

FALSE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

28. To whatever degree management may consider changing older workers’ work conditions, it should explore the proposed changes jointly with the workforce.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

29. Persons with disabilities are less likely to be working than any other demographic group under age 65.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

30. In the context of mentoring given by managers to their subordinates, mentoring programs tend to make the managerial ranks much more diverse.

TRUE

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

Multiple Choice Questions

31. Which of the following are included in the five main reasons diversity has become a key factor in managing an organization’s human resources?

A. The shift from a manufacturing to a service economy

 

B. Globalization of markets

 

C. New business strategies requiring teamwork

 

D. All of these

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

32. Which of the following groups will most likely incur a drop in its percentage representation of the labor workforce in the United States by 2024?

A. African Americans

 

B. Latinos

 

C. Asian Americans

 

D. White non-Hispanics

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

33. Roughly _____ percent of U.S. employees work in service-based industries.

A. 12

 

B. 38

 

C. 53

 

D. 80

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

34. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.

A. primary

 

B. secondary

 

C. internal

 

D. external

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

35. Firms have found that only through _____ can they execute newly adopted strategies stressing better quality, innovation, cost control, or speed.

A. affirmative action

 

B. strategic international alliances

 

C. globalization

 

D. work teams

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

36. A key source of problems in mergers, acquisitions, and strategic international alliances is differences in _____.

A. corporate cultures

 

B. intolerance

 

C. discrimination

 

D. declining productivity

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

37. Which of the following statements is true about Asian Americans in the United States?

A. Asian Americans are better educated than the average American.

 

B. The share of Asian Americans in the workforce is expected to decrease by 2022.

 

C. The buying power of Asian Americans has decreased since 2000.

 

D. Asian American women earn lesser than Hispanic women relative to men.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-02 What are leading companies doing in this area?

 

38. Identify an accurate statement about Hispanic Americans in the United States.

A. Most of their businesses are financed by personal savings.

 

B. Hispanic women, relative to men, earn more than any other ethnic minority in the United States.

 

C. The share of Hispanic Americans in the workforce is most likely to decrease by 2024.

 

D. Nebraska and Nevada account for 95 percent of the firms owned by Hispanics.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-02 What are leading companies doing in this area?

 

39. Over the next 25 years, the U.S. workforce will have more:

A. immigrants.

 

B. people of color.

 

C. older workers.

 

D. all of these.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

40. To manage diversity you should replace inflexibility and intolerance with:

A. care and concern.

 

B. fear and distance.

 

C. adaptability and acceptance.

 

D. discipline and segregation.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

41. A person’s disposable income after taxes that allows him or her to make purchases is known as the person’s:

A. bargaining power.

 

B. coercive power.

 

C. buying power.

 

D. legitimate power.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-02 What are leading companies doing in this area?

 

42. Identify an accurate statement about the economy in the United States.

A. Manufacturing employment is projected to decline by 50 percent by 2024.

 

B. Nearly eight percent of U.S. employees work in service-based industries.

 

C. The labor force for the age group 55 and older will continue to increase by 2024.

 

D. The labor market is most likely to exclude immigrants in the next 25 years.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-02 What are leading companies doing in this area?

 

43. Which of the following statements is true about Asian Americans in the workforce?

A. The share of the workforce comprised by Asian Americans is close to 18 percent.

 

B. Asian Americans as a group have witnessed a decline in purchasing power over the last decade.

 

C. The average American is better educated than Asian Americans.

 

D. 50 percent of Asian Americans aged 25 and over have a bachelor’s degree or higher.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

44. Which of the following are the “true digital natives” who believe that smartphones are essential to living and working?

A. The silent generation

 

B. Generation Z

 

C. Generation X

 

D. The baby-boom generation

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

45. Three-quarters of professional women who quit large companies did so:

A. because of lack of career progress.

 

B. to stay at home with their children.

 

C. to care for an ailing parent.

 

D. to start their own businesses.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

46. Which of the following statements is true about women in the United States?

A. Asian American women earn the most, relative to men, whereas Hispanic women earn the least.

 

B. Today, women constitute less than 15 percent of the U.S. workforce.

 

C. Working mothers in the U.S. are less committed than men to their work.

 

D. Women are overrepresented in agriculture and underrepresented in education and health services.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

47. Which generation was born in the middle of the Great Depression?

A. The silent generation

 

B. Generation Y

 

C. The baby-boom generation

 

D. Generation X

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

48. Which generation represents about one-third of the workforce?

A. The silent generation

 

B. The swing generation

 

C. The baby-boom generation

 

D. Generation X

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

49. The baby-boom generation:

A. represents approximately 50 million Americans.

 

B. was born in the middle of the Great Depression.

 

C. does not change jobs frequently.

 

D. is a computer-literate generation.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

50. Which of the following generations came of age in a post-September 11 world, saturated with news of terrorism, war, and economic distress?

A. Generation Z

 

B. Generation Y

 

C. The silent generation

 

D. The baby-boom generation

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

51. They demand interesting work assignments and thrive on open-ended projects that require sophisticated problem solving. This is a computer-literate generation.

A. The baby-boom generation

 

B. Generation X

 

C. Generation Y

 

D. The silent generation

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

52. Identify the generation that was born between 1946 and 1964.

A. The silent generation

 

B. The swing generation

 

C. The baby-boom generation

 

D. Generation X

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

53. The baby-boom generation currently accounts for _____ percent of the workforce.

A. 10

 

B. 29

 

C. 75

 

D. 90

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

54. Identify an accurate statement about the silent generation.

A. They were born after the baby-boom generation.

 

B. They have mostly retired but others hold positions of power.

 

C. They had more access to advanced technology than Generation X.

 

D. They are commonly known as the “millennials.”

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

55. Which of the following statements is true about the baby-boom generation?

A. They were born during the Great Depression.

 

B. They believe in rights to privacy, due process, and freedom of speech in the workplace.

 

C. They make up about 80 percent of the workforce in the United States.

 

D. They are the “true digital natives” who rely heavily on smartphones to do their work.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

56. Which of the following statements is true about Generation X?

A. They tend to be independent and cynical.

 

B. They were born before the silent generation.

 

C. They account for about 50 percent of the workforce in the United States.

 

D. They are the “millennials” who have access to all the latest forms of technology.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

57. Which of the following statements is true about Generation Y?

A. They value what they do for work above all else.

 

B. They are commonly known as baby busters.

 

C. They account for about 90 percent of the workforce in the United States.

 

D. They were born between 1933 and 1946.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

58. Identify an accurate statement about Generation Z.

A. They were born immediately after the silent generation.

 

B. They believe that jobs should have a greater meaning than just earning a paycheck.

 

C. They lacked the technology of the baby-boom generation.

 

D. They make up the highest percent of the workforce in the United States.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

59. The steps undertaken by organizations to attract and retain racial and ethnic minorities include all of the following EXCEPT:

A. focusing on bringing in the best talent.

 

B. establishing mentoring programs.

 

C. holding minority employees accountable for meeting diversity goals.

 

D. promoting minorities to decision-making positions.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

60. New mothers gradually increasing their hours at work or choosing to cut their hours for reduced pay is an example of:

A. job sharing.

 

B. an alternative career path.

 

C. teleworking.

 

D. flexible scheduling.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

61. In the context of older workers, not only must a firm analyze the requirements of jobs better, there must also be improved ways of managing the _____ of workers in those jobs.

A. denigration

 

B. hourly wage

 

C. declining health

 

D. performance

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

62. Subconscious expectations about what people can and cannot do at particular times of their lives is termed:

A. ethnic segregation.

 

B. mid-career plateau.

 

C. age grading.

 

D. obsolescence.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

63. Performance at an acceptable but not outstanding level, coupled with little or no effort to improve one’s current performance, is termed:

A. obsolescence.

 

B. midcareer plateau.

 

C. glass ceiling.

 

D. career bottleneck.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

64. The tendency for knowledge or skills to become out of date is:

A. burnout.

 

B. plateauing.

 

C. age grading.

 

D. obsolescence.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

65. Which of the following is an example of obsolescence?

A. Rob is unable to solve a problem because he believes his supervisors have more experience than him to address the problem.

 

B. Karen is unable to fix an issue because she still hasn’t learned how to identify the causes of the issue.

 

C. Jessica is unable to solve a problem because she believes her team members do not agree with her problem-solving methods and strategies.

 

D. Jeff is unable to fix an issue because the training he received when he joined the company is now outdated.

 

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

66. Poll after poll of employers demonstrate that they regard most people with disabilities as good workers, punctual, conscientious, and competent—if given:

A. reasonable accommodation.

 

B. good benefits.

 

C. preferential treatment.

 

D. extra time to complete their work.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

67. Which demographic group is less likely to be working than any other group under age 65?

A. Minorities

 

B. Women

 

C. Persons with disabilities

 

D. Migrant workers

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

68. This group is growing by about 10 percent each year.

A. GLBT

 

B. Workers with disabilities

 

C. Older workers

 

D. Female workers

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

69. GLBT employees, as a group, comprise, by some estimates, _____ percent of the population.

A. 1

 

B. 3

 

C. 6

 

D. 14

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

70. Which of the following corporations has been the number 1 financial supporter of gay-rights groups in the United States?

A. IBM

 

B. Nike

 

C. Ernst & Young

 

D. Apple

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

Essay Questions

71. Explain the concept of managing diversity, and what are the characteristics of diversity?

Managing diversity means establishing a heterogeneous workforce (including white men) to perform to its potential in an equitable work environment where no member or group of members has an advantage or a disadvantage. This is a pragmatic business strategy that focuses on maximizing the productivity, creativity, and commitment of the workforce while meeting the needs of diverse consumer groups.
Visible characteristics are the most obvious dimensions of diversity, but there are many more, including those that are visible or invisible (e.g., veteran status, sexual orientation, religion, or language). Finally, there are invisible dimensions that complete the full mosaic of diversity. These include characteristics like education, life experiences, functional area at work (accounting, information technology, finance, marketing, sales, HR), family status, perspectives, and more and perspectives.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

72. What are some of the practices that companies which are committed to making diversity a competitive advantage do?

Companies that are committed to making diversity a competitive advantage do many things to gain a competitive advantage. Some of the points are listed below.

1. Hiring only those search firms with a solid track record for providing diverse slates of candidates for positions at all levels
2. Forging links with colleges and universities with significant numbers of minority students, and bring real jobs to the recruiting table
3. Starting formal mentoring and succession programs to ensure that minorities are in the leadership pipeline
4. Including progress on diversity issues in management performance reviews and compensation
5. Setting specific goals in critical areas, such as the percentages of minorities and women hired, promoted, and in the overall workforce
6. Setting goals for the amount of business conducted with outside vendors owned by minorities and women
7. Providing all employees with confidential outlets to air and settle grievances, for example, telephone and e-mail hot lines

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-02 What are leading companies doing in this area?

 

73. What is age grading?

The subconscious expectations about what people can and cannot do at particular times of their lives is known as age grading. This is a form of age bias. Contrary to common belief, most mature workers are still interested in self-improvement. Like other workers, they want feedback on how they could do their jobs better or extend their careers.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

74. Write a short note on intergenerational conflict.

Evidence indicates that the incidence of intergenerational conflict is low and that many myths exist about generational differences. When conflict does occur, it seems to stem from three primary causes: work ethic, organizational hierarchy, and management of change. In terms of solutions to intergenerational conflict, it appears that separating workers from different generations does not work. What does work is communicating information in multiple ways, thereby addressing different generations’ learning styles. Two other solutions are collaborative decision making, or “co-creation”, and training managers to handle generational differences. At the same time, it is important to recognize that all generations want to be treated with respect. They want leaders whom they can trust. Most people are uncomfortable with change, everyone wants to learn, and everyone likes feedback.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

75. What steps can employers take to accommodate problems faced by workers with disabilities?

According to the Job Accommodation Network, about a third of the accommodations needed by employees and job applicants with disabilities cost absolutely nothing. The remaining two-thirds cost under $500, and tax incentives are available to help businesses offset those costs. Consider several possible modifications:

1. Placing a desk on blocks, lowering shelves, and using a carousel for files are all inexpensive accommodations that enable people in wheelchairs to be employed.
2. Installing telephone amplifiers for hearing-impaired individuals or next-generation computer-screen readers that read the content of computer screens to users and provide speech and Braille output for visually impaired individuals is relatively easy. Hearing aids with Bluetooth connectivity can be paired with devices called streamers and connected to smartphones to make it easier to hear phone conversation.
3. Flextime, job sharing, and other modifications to the work schedule are being used to help employees with AIDS, cancer, and other life-threatening diseases to continue to work.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

Short Answer Questions

76. List at least three reasons why diversity has become a dominant activity in managing an organization’s human resources.

There are five reasons why diversity has become a dominant activity in managing an organization’s human resources: 1) The shift from a manufacturing to a service economy. 2) Globalization of markets. 3) New business strategies that require more teamwork. 4) Mergers and alliances that require different corporate cultures to work together. 5) The changing labor market.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-01 Are there business reasons I should pay attention to “managing diversity”?

 

77. What is the first step in attaining the advantages of diversity?

The first step to attaining the advantages of diversity is to teach all employees to understand and value different races, ethnic groups, cultures, languages, religions, sexual orientations, level of physical ability, and family structures.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

78. Give at least three suggestions on how you can handle questions about diversity.

Suggestions could include any three of the following: 1. Inquire. 2. Show empathy. 3. State your needs or expectations. 4. Educate. 5. Do not polarize people or groups.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-03 What works when it comes to changing employee attitudes and behaviors toward diversity?

 

79. Why do many Asian Americans tend to hold top jobs in the United States?

The share of the workforce comprised by Asian Americans was 5.3 percent in 2012 and is expected to reach an estimated 6.3 percent by 2022, largely due to immigration. Buying power among Asian Americans increased from $269 billion in 2000, to $718 billion in 2012, to an estimated $1 trillion by 2017. It is propelled by the fact that Asian Americans are better educated than the average American. Fully 50 percent of them ages 25 and over have a bachelor’s degree or higher, compared with 28 percent of the total population. Thus, many hold top jobs, and the increasing number of successful Asian entrepreneurs also helps to increase the group’s buying power.

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-04 How can I maximize the potential of a racially and ethnically diverse workforce?

 

80. Give at least one reason why women have raised their expectations and levels of aspiration sharply higher in the past 30 years.

Over the past 30 years, women have raised their expectations and levels of aspiration sharply higher largely because of the following:

1. The women’s movement
2. Landmark civil rights legislation
3. Well-publicized judgments against large companies for gender discrimination in hiring, promotion, and pay

 

AACSB: Diversity
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 05-05 What can I do to accommodate women and older workers?

 

Additional information

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