BUSN 9th Edition By Kelly - Test Bank Instant Download - Complete Test Bank With Answers Sample Questions Are Posted Below True / False 1. Effective communication happens when one transmits relevant meaning to one's audience. a. True b. False ANSWER: True 2. Communication must be static rather …
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BUSN 9th Edition By Kelly – Test Bank
Instant Download – Complete Test Bank With Answers
Sample Questions Are Posted Below
| True / False |
1. Effective communication happens when one transmits relevant meaning to one’s audience.
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2. Communication must be static rather than dynamic.
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3. In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and facial expression.
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4. The goal of nonverbal communication should be to reinforce the meaning of your message.
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5. Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.
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6. One of the most effective ways to improve written or verbal communication is to make extensive use of slang to enliven and enrich the message.
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7. In American culture, older people tend to experience negative age bias much more often than younger people.
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8. Business writers should consider how the audience will respond to their message—think about how they will feel about the information.
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9. An email should be lengthy and should have as many attachments as possible to communicate a message.
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10. During a PowerPoint presentation, a presenter should look at the slides rather than the audience.
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| Multiple Choice |
11. Identify a true statement about business communication.
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12. In communication, the term _____ refers to any interference that causes the message one sends to be different from the message one’s audience understands.
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13. While travelling by bus, Fiola is unable to understand Mark’s explanation of the concept of the theory of relativity. Mark uses jargon that hampers her from comprehending the concept. Which of the following communication barriers is most likely interfering with Fiola’s understanding of the concept?
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14. During the English class, Ingrid was having difficulty paying attention to the presentation given by his professor as the classroom was too cold and his table was creaking. In this case, the cold and the table are both _____ to communication.
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15. Identify the type of communication barrier that arises when operational managers are not allowed to communicate with the senior managers or the top-level management in a firm?
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16. Florence talks with a client that can get her firm the next project. She is told by her senior manager that one of the ways to determine whether the client would be interested in doing business is by analyzing whether the client leans forward and shows interest in the conversation. Which of the following forms of nonverbal communication is the senior manager referring to while determining the success of the conversation?
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17. Which of the following scenarios provides an example of nonverbal communication that is most likely to have a negative impact on the outcome of a talk?
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18. Who among the following is most likely to spend most of their time listening?
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19. Who among the following is least likely to spend most of their time listening?
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20. A manager at Orifeon Corporation has learned that one of his employees has been engaging in fraudulent activities. The team members report to the manager that the employee has been regularly indulging in such fraudulent behavior. Which of the following communication channels should the manager most likely use in communicating this information with the employee?
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21. Which of the following communication channels has the lowest degree of channel richness?
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22. Which of the following communication channels has a high degree of channel richness?
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23. A(n) _____ type of communication channel has the highest level of channel richness and is used when the message is personal, emotional, or high-priority.
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24. Which of the following communication channels should be ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?
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25. Chen has decided to supplement his job application to the Wendell Corporation with a cover letter to the Senior Manager of Human Resources. However, he knows neither the name nor the gender of the Senior Manager. Which of the following is the best way to address the recipient without displaying gender bias?
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26. Lance sees an advertisement in the paper for a chef’s job at a continental restaurant. As he is about to call the restaurant, he sees the fine print at the bottom of the advertisement stating, “Please apply only if you were born in Continental Europe.” The advertisement for the chef’s job at this continental restaurant is displaying _____.
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27. Good business writing flows naturally like spoken language. To strike the right tone for any message it is important that an individual:
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28. Which of the following instructions should be followed to achieve effective business writing?
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29. Which of the following tips should be followed in business writing?
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30. Which of the following statements is true of business emails?
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31. The number of key ideas covered in the body of a presentation should be:
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32. Tanya is planning a presentation on best practices in communication. After much thought, Tanya decides to stick to a few key points. This is because:
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33. Which of the following should ideally be followed in one’s presentation?
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34. Which of the following should be followed while making a PowerPoint presentation?
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35. Miguel has an idea for a new project management software application that will enhance the efficiency of his unit’s operations. His supervisor has asked him to present his ideas to the entire unit. Miguel is excited about the opportunity, but also a little nervous because he has never given a presentation in public before. In order to reduce his speech anxiety, Miguel should _____.
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36. Before beginning her presentation, Niharika told her audience she would answer questions at the end of her presentation. Vincent walked in late during the presentation and began asking her questions. The ideal way for Niharika to handle this is by:
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37. If you encounter a hostile questioner while giving a presentation, you should avoid:
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38. Identify a true statement about dynamic delivery.
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39. Which of the following is a tip for dynamic delivery?
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40. A key to a successful dynamic delivery is to:
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| Completion |
| 41. In the context of communication barriers, _________ range from a document that looks like a wall of type, to a room that’s freezing cold.
A. physical barriers B. language barriers C. perceptual barriers D. organizational barriers
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| 42. In the context of communication barriers, _________ include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings.
A. perceptual barriers B. cultural barriers C. physical barriers D. organizational barriers
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| 43. _________ has a high degree of channel richness and uses state-of-the-art equipment to reach multiple people with complex or high-priority content.
A. Emailing B. Videoconferencing C. Blogging D. Instant messaging
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| 44. The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards are called _________.
A. richness channels B. communication biases C. communication channels D. channel biases
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| 45. A(n) _________ is a preconception about members of a particular group.
A. bias B. noise C. gesture D. barrier
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| Subjective Short Answer |
46. Define and explain effective communication. Why is it important in the business environment?
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47. What is nonverbal communication? List and define the four types of nonverbal communication.
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48. Define active listening. What role does active listening play in an organization?
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49. What are communication channels and what determines which one you select to carry your message?
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50. How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?
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Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
