Chapter 04: Workplace Issues

Chapter 04: Workplace Issues

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

1. High levels of ______ are essential in the medical field.

a.	dependability
b.	integrity
c.	honesty
d.	professionalism

 

 

ANS:  D

Employers need employees who can conduct themselves professionally and appropriately in all circumstances. Some of these professional qualities include being dependable, hard-working, able to work well with others, and able to work without any distractions from personal problems.

 

DIF:    Cognitive Level: Comprehension     REF:   pp. 54-55

 

2. Define professionalism.

a.	All the behaviors of the individual
b.	Finding humor in tough situations
c.	Acting with sympathy for a patient
d.	Bringing personal problems into the workplace

 

 

ANS:  A

Professionalism encompasses all the behaviors of an individual, their language used, and their appearance as well.

 

DIF:    Cognitive Level: Knowledge            REF:   pp. 54-55

 

3. To ensure the efficient and effective care for all patients, a healthcare provider should always treat the patient:

a.	with honesty and integrity.
b.	with dignity and respect.
c.	with smiles and hugs.
d.	with dignity and integrity.

 

 

ANS:  B

All healthcare agencies or facilities should proclaim a patient’s right declaration or mission statement demanding that patients be treated with dignity and respect. Such respect is essential to ensure the efficient and effective care for all our patients.

 

DIF:    Cognitive Level: Comprehension     REF:   p. 55

 

4. An employee handbook should outline all of the following, except:

a.	policies and procedures.
b.	hiring and termination.
c.	advancement within the organization.
d.	coworker responsibilities.

 

 

ANS:  D

All employee handbooks should outline company policy and procedures, and should include specific steps in the process for both hiring and job termination for the organization. Company policy regarding advancement and hiring from within the organization should also be addressed in the handbook.

 

DIF:    Cognitive Level: Comprehension     REF:   p. 55

 

5. At-will employment means:

a.	the employee must be warned before being fired.
b.	the employee may perform duties not listed on the job description.
c.	the employer may change the employee’s position at-will.
d.	the employer may fire an employee without warning.

 

 

ANS:  D

An employment-at-will is designed so that either party may discontinue the employment agreement at any time. For at-will employees, there is no need to follow protocols for termination; instead, the agreement itself dictates that this type of employee may be discharged without cause.

 

DIF:    Cognitive Level: Knowledge            REF:   p. 55