Community & Public Health Nursing Promoting the Public's Health 8th ed by Allender, Judith
Community & Public Health Nursing Promoting the Public's Health 8th ed by Allender, Judith
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Chapter 10, Communication, Collaboration
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
| 1. | When educating clients, which of the following parts of the communication process would be most important for the nurse to ensure? | |
| A) | Limit setting | |
| B) | Feedback loop | |
| C) | Goal direction | |
| D) | Nonverbal expression | |
| Ans: | B | |
| Feedback: | ||
| A major component of the communication process is the feedback loop, which allows both the sender and the receiver to check on the success of the transference of meaning and to renegotiate the message to allow for clarity and better understanding. Limit setting may or may not be appropriate. Although therapeutic communication is goal directed and involves nonverbal expressions, these are not parts of the communication and they are not as important as making sure the message has been understood correctly. | ||
| 2. | A community health nurse sends an e-mail stating a request to the local health department. This is an example of which part of communication? | |
| A) | Sender | |
| B) | Message | |
| C) | Decoding | |
| D) | Channel | |
| Ans: | D | |
| Feedback: | ||
| A channel is the medium through which the sender conveys the message. It may be written, spoken, or nonverbal. Sending an e-mail is an example. The sender is the person conveying the message. The message is the expression of the purpose of the communication. Decoding is the translation of the message into an understandable form by the receiver. | ||
| 3. | Which of the following steps of the communication process does the community health nurse who is serving as the sender have the most control of? Select all that apply. | |
| A) | The receiver | |
| B) | The decoding | |
| C) | The message | |
| D) | The channel | |
| E) | The feedback loop | |
| F) | The encoding | |
| Ans: | C, D, F | |
| Feedback: | ||
| The community health nurse who is serving as the sender in the communication process has the most control over the sender, the message, the channel (the medium through which the sender conveys the message), and the encoding (the sender decides which specific signals or codes such as language, words, gestures, and body language to use). The community health nurse does not have much control over the receiver, the decoding (the receiver’s interpretation of the message), or the feedback loop (a way for the sender and receiver to check on the success of the transference of meaning and to renegotiate the message to allow for clarity and better understanding), all of which are controlled by the receiver. | ||
| 4. | Which of the following would a community health nurse identify as most important to sending skills involved with communication? | |
| A) | Active listening | |
| B) | Paraphrasing | |
| C) | Nonverbal messages | |
| D) | Rapport | |
| Ans: | C | |
| Feedback: | ||
| Sending skills involve the ability to transmit the messages effectively. Two main channels to send messages are nonverbal and verbal messages. Active listening and paraphrasing are involved with receiving skills. Rapport is an interpersonal skill. | ||
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