Chapter 10: Communication

Chapter 10: Communication

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

1. A student nurse who works for an oncology unit is preparing to bathe a patient who recently underwent surgery to remove an abdominal tumor. Before beginning the bath, the student nurse explains what she intends to do. Which of the following best describes her communication role?

A.	Channel
B.	Receiver
C.	Referent
D.	Sender

 

 

ANS:   D

The sender is the person who delivers the message. The roles of sender and receiver change back and forth as two persons interact.

 

PTS:    1                      DIF:    Cognitive Level: Application             REF:    167

OBJ:    Describe the three levels of communication and their uses in nursing

TOP:    Nursing Process: Assessment

MSC:   Client Needs: Safe and Effective Care Environment

 

2. A patient is being cared for by a student nurse. The patient has questions regarding what time her surgery is scheduled. When the student nurse responds to the question, she is assuming which of the following communication roles?

A.	Channel
B.	Receiver
C.	Referent
D.	Sender

 

 

ANS:   D

The sender is the person who delivers the message. The roles of sender and receiver change back and forth as two persons interact.

 

PTS:    1                      DIF:    Cognitive Level: Application             REF:    167

OBJ:    Describe the three levels of communication and their uses in nursing

TOP:    Nursing Process: Assessment

MSC:   Client Needs: Safe and Effective Care Environment

 

3. A registered nurse is a new nurse manager who needs to council an employee regarding her attendance. Because the nurse manager is new to the position, she is rehearsing what she plans to say to the employee before the meeting. Which of the following best describes this form of communication?

A.	Interpersonal
B.	Intrapersonal
C.	Public
D.	Private

 

 

ANS:   B

Intrapersonal communication, also called self-talk, is a powerful form of communication that occurs within an individual. People “talk to themselves” by forming thoughts internally that strongly influence perceptions, feelings, behavior, self-concept, and performance. Self-talk is a mental rehearsal for difficult tasks or situations so that individuals deal with them more effectively.

 

PTS:    1                      DIF:    Cognitive Level: Application             REF:    167

OBJ:    Describe behaviors and techniques that affect communication

TOP:    Nursing Process: Assessment

MSC:   Client Needs: Safe and Effective Care Environment

 

4. A student nurse is working in a busy emergency department of an urban hospital. The family of a patient brought in by ambulance asks the student nurse what the doctor meant when she said that the patient was “coding.” In this situation, the word “coding” is an example of which of the following?

A.	Denotative meaning
B.	Connotative meaning
C.	Intonation
D.	Descriptive meaning

 

 

ANS:   A

A single word sometimes has several meanings. Individuals who use a common language share the denotative meaning of a word. The word baseball has the same meaning for all individuals who speak English, but the word code denotes cardiac arrest primarily to health care providers.

 

PTS:    1                      DIF:    Cognitive Level: Application             REF:    168

OBJ:    Describe the elements of the communication process

TOP:    Nursing Process: Assessment

MSC:   Client Needs: Safe and Effective Care Environment

 

5. Mrs. Bath asked a student nurse when she could expect her health care provider to make rounds. The student nurse was on her way to take a patient for a stat test and replied very quickly, “I have no idea.” Mrs. Bath most likely interpreted the student nurse as uncaring due to which of the following?

A.	Vocabulary
B.	Intonation
C.	Timing
D.	Eye contact

 

 

ANS:   B

Tone of voice dramatically affects a message’s meaning, and emotions directly influence tone of voice. A simple question or statement can express enthusiasm, anger, or concern. Be aware of intonation to avoid sending unintended messages. If the patient interprets a message as uncaring or condescending, communication is blocked.

 

PTS:    1                      DIF:    Cognitive Level: Application             REF:    168

OBJ:    Differentiate aspects of verbal and nonverbal communication

TOP:    Nursing Process: Assessment

MSC:   Client Needs: Safe and Effective Care Environment