Chapter 11: Conflict Management

Chapter 11: Conflict Management

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

1. Which is not an advantage of alternative dispute resolution?

a.	It is less expensive.
b.	It involves less publicity.
c.	No attorneys are allowed.
d.	There are no long court delays.

 

 

ANS:  C

Attorneys are allowed in alternative dispute resolutions. This method of conflict resolution is usually less expensive and less public, and there are usually no long court delays.

 

DIF:    Cognitive Level: Comprehension     REF:   p. 174

 

2. Which is a way to resolve conflicts using alternative dispute resolution?

a.	Negotiation
b.	Mediation
c.	Arbitration
d.	All of the above

 

 

ANS:  D

Ways to resolve conflicts through alternative dispute resolution include negotiation, mediation, arbitration, and communication.

 

DIF:    Cognitive Level: Knowledge            REF:   pp. 174-176

 

3. When people bargain for what they want, which resolution method are they using?

a.	Mediation
b.	Negotiation
c.	Arbitration
d.	Communication

 

 

ANS:  B

Negotiation is any communication used in an attempt to achieve a goal, approval, or action by another.

 

DIF:    Cognitive Level: Knowledge            REF:   p. 174

 

4. The process by which a neutral third party facilitates dispute resolution is called:

a.	mediation.
b.	negotiation.
c.	arbitration.
d.	communication.

 

 

ANS:  A

Mediation is the process in which a neutral third party facilitates and assists the parties in resolving a dispute or conflict.

 

DIF:    Cognitive Level: Knowledge            REF:   pp. 174-175

 

5. If a physician and patient need a controlled, structured setting, they may wish to try which of the following?

a.	Mediation
b.	Negotiation
c.	Arbitration
d.	Communication

 

 

ANS:  C

Arbitration is the process of resolving issues in conflict in a more structured setting like formal litigation.

 

DIF:    Cognitive Level: Comprehension     REF:   pp. 175-176