Chapter 12: Change Agents, Quality Improvement, and the Learning Organization

Chapter 12: Change Agents, Quality Improvement, and the Learning Organization

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

Areas in which nurses can make quality improvement efforts that have a positive impact include:

A.	Direct care processes
B.	Healthcare financing
C.	Shifting organizational cultures from toxic to healthy
D.	Teaching methods in nursing education
E.	All of the above

ANS: E PTS: 1 REF: Page: 155 TOP: Nurses as change agents

Calling upon nurses to be positive agents of change arises from the recognition of all of the following things about nurses EXCEPT:

A.	They are the largest workforce in healthcare
B.	They are predominantly women
C.	They have indispensable knowledge and skills
D.	They are present at every interface of healthcare delivery

ANS: B PTS: 1 REF: Page: 156 TOP: Nurses as change agents

The IOM report The Future of Nursing: Leading Change, Advancing Health contained all of the following messages about the roles nurses should play EXCEPT:

A.	Be full partners, with physicians and other healthcare professionals, in redesigning healthcare in the United States
B.	Maintain command-and-control management over nurse assistants
C.	Achieve higher levels of education
D.	Practice to the full extent of their training and education

ANS: B PTS: 1 REF: Page: 156 TOP: Nurses as change agents

The Transforming Care at the Bedside (TCAB) program resulted in nurses doing all of the following EXCEPT:

A.	Spreading successful methods to other departments
B.	Generating ideas for solutions
C.	Resorting to tried-and-true methods
D.	Identifying problems

ANS: C PTS: 1 REF: Page: 156 TOP: Nurses as change agents

Ethical contradictions that nurses have regarding what they can share with patients regard all of the following EXCEPT:

ANS: C PTS: 1 REF: Page: 159 TOP: Nurses as change agents

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