Nursing Now, Today's Issues, Tomorrows Trends 7th Edition by Joseph T. Catalano
Nursing Now, Today's Issues, Tomorrows Trends 7th Edition by Joseph T. Catalano
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Chapter 12: Communication, Negotiation, and Conflict Resolution
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
MULTIPLE CHOICE
| A) | Men have a larger and better-developed vocabulary at an earlier age than women. |
| B) | Women prefer the face-to-face communication style. |
| C) | Men prefer close proximity when communicating important information. |
| D) | Women tend to be more physical when communicating. |
ANS: B PTS: 1 DIF: Easy
TOP: Communication, Negotiation, and Conflict Management
KEY: Cognitive Domain: Comprehension | Integrated Process: Problem Identification | Client Need: Psychosocial Integrity
| A) | The client believes he knows all of the information already and is not really paying attention. |
| B) | The client asks so many questions that the nurse loses his or her train of thought. |
| C) | The nurse attempts to communicate at the client’s knowledge level. |
| D) | The client believes that asking questions may be perceived as a threat to the nurse’s authority. |
ANS: D PTS: 1 DIF: Medium
TOP: Communication, Negotiation, and Conflict Management
KEY: Cognitive Domain: Analysis | Integrated Process: Intervention | Client Need: Psychosocial Integrity
| A) | Assertive and competitive |
| B) | Organized and directive |
| C) | Submissive and quiet |
| D) | Angry and hostile |
ANS: A PTS: 1 DIF: Medium
TOP: Communication, Negotiation, and Conflict Management
KEY: Cognitive Domain: Analysis | Integrated Process: Problem Identification | Client Need: Psychosocial Integrity
| A) | Has decreased self-esteem and motivation |
| B) | Uses newly developed coping skills to resolve future crises |
| C) | Views the experience as personally destructive |
| D) | Avoids difficult situations in the future |
ANS: B PTS: 1 DIF: Easy
TOP: Communication, Negotiation, and Conflict Management
KEY: Cognitive Domain: Knowledge | Integrated Process: Planning | Client Need: Psychosocial Integrity
| A) | The lack of an opportunity to develop coping skills |
| B) | The successful resolution of a crisis situation |
| C) | A group response to a minor situation |
| D) | A mature attitude developed by resolving past crises |
ANS: A PTS: 1 DIF: Medium
TOP: Communication, Negotiation, and Conflict Management
KEY: Cognitive Domain: Analysis | Integrated Process: Problem Identification | Client Need: Psychosocial Integrity
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