CHAPTER 13: CHILD AND FAMILY COMMUNICATION

CHAPTER 13: CHILD AND FAMILY COMMUNICATION

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

1. Which of the following factors is most important in determining the success of relationships used in delivering care?

a.	transference and countertransference	c.	personality of the participants
b.	effective communication	d.	type of illness of the client

 

 

ANS:  B

 

	Feedback
A	Incorrect. Transference and countertransference can block effective communication.
B	Correct. The ability to communicate effectively is a basic and the central component in delivering care to children and their caregivers.
C	Incorrect. Personality of the participants is important, but is not the most important determinant factor.
D	Incorrect. Type of illness of the client requires consideration, but is not the most important determinant factor.

 

 

PTS:   1                    REF:   p. 410 – Child and Family Communication

OBJ:   Cognitive Level: Comprehension

 

2. The major components of the communication process are:

a.	message, sender, channel, receiver, and feedback
b.	facial expression, tone of voice, and gestures
c.	verbal, written, and nonverbal
d.	speaker, listener, and reply

 

 

ANS:  A

 

	Feedback
A	Correct. The sender, message, channel, receiver, and feedback are major components of the communication process.
B	Incorrect. Facial expression, tone of voice, and gestures are characteristics of the sender, but are not major components of the communication process.
C	Incorrect. Verbal, written, and nonverbal characterize the message, but are but are not major components of the communication process.
D	Incorrect. Speaker, listener and reply are but are not major components of the communication process.

 

 

PTS:   1                    REF:   p. 410 – Child and Family Communication

OBJ:   Cognitive Level: Comprehension

 

3. Barriers to communication include:

a.	open-ended questions	c.	encouragement
b.	preconceived ideas	d.	selective reflection

 

 

ANS:  B

 

	Feedback
A	Incorrect. Open-ended questions can stimulate open communication, not raise a barrier.
B	Correct. Preconceived ideas and allowing feelings to influence behavior, opinions, or beliefs become barriers to communication.
C	Incorrect. Encouragement is not a barrier to communication.
D	Incorrect. Selective reflection is not a barrier to communication.

 

 

PTS:   1                    REF:   p. 410 – Child and Family Communication

OBJ:   Cognitive Level: Comprehension

 

4. In order to make verbal communication more effective, the nurse will:

a.	be brief, clear, and relevant in speech	c.	avoid speaking slowly
b.	use a consistent tone, never varying it	d.	use medical terms

 

 

ANS:  A

 

	Feedback
A	Correct. Verbal communication is most effective if it is clear, brief, effectively toned, paced appropriately, relevant, and well timed.
B	Incorrect. Use of consistent tone without variance is not a means of making verbal communication most effective.
C	Incorrect. Avoidance of slow speaking is not a means of making verbal communication most effective.
D	Incorrect. The use of medical terms might be the opposite of effective communication.

 

 

PTS:   1                    REF:   p. 410 – Child and Family Communication

OBJ:   Cognitive Level: Comprehension

 

5. The tone and pitch of the voice, volume, inflection, speed, grunts, and other vocalizations are referred to by which of the following terms?

a.	third element	c.	paraverbal clues
b.	ancillary speech	d.	enhancements

 

 

ANS:  C

 

	Feedback
A	Incorrect. Third element does not refer to the tone and pitch of the voice, volume, inflection, speed, grunts, and other vocalizations.
B	Incorrect. Ancillary speech does not refer to the tone and pitch of the voice, volume, inflection, speed, grunts, and other vocalizations.
C	Correct. Paraverbal cues, also part of verbal communication, include the tone and pitch of the voice; volume, inflection and speed; and grunts or other vocalizations not considered language.
D	Incorrect. An enhancement does not refer to the tone and pitch of the voice, volume, inflection, speed, grunts, and other vocalizations.

 

 

PTS:   1                    REF:   p. 410 – Child and Family Communication

OBJ:   Cognitive Level: Comprehension