Chapter 14: Communicating Effectively

Chapter 14: Communicating Effectively

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

Question 1

What is the best definition of communication?

1. The verbal message transmitted between two people
2. Nonverbal interactions between two or more people
3. Any means of exchanging information between two or more people
4. Any means of exchanging information or feelings between two or more people

Correct Answer: 4

Rationale: By defining communication as an exchange of information or feelings, the concept goes beyond a simple transfer of information to the establishment of a relationship between people. This is a much more complete expression of the purpose of communication. Both verbal and nonverbal information are exchanged during communication.

Cognitive Level: Understanding

Client Need: Safe and Effective Care Environment

Client Need Sub: Management of Care

QSEN Competencies: I.A.9. Discuss principles of effective communication.

AACN Essential Competencies: IX.4. Communicate effectively with all members of the healthcare team, including the patient and the patient’s support network.

NLN Competencies: Relationship-centered Care; Knowledge; Effective Communication

Nursing/Integrated Concepts: Assessment; Communication and Documentation

Learning Outcome: 1. Define communication.

Page Number: p. 265

 

Question 2

What is included in health communication? (Select all that apply.)

1. Health promotion
2. Disease prevention
3. Any health message
4. Healthcare policy
5. The business of health care

Correct Answer: 1, 2, 4, 5

Rationale: Health communication includes health promotion, disease/injury prevention, healthcare policy, and the business of health care. This definition does not include “any health messages.”

Cognitive Level: Remembering

Client Need: Safe and Effective Care Environment

Client Need Sub: Management of Care

QSEN Competencies: I.A.9. Discuss principles of effective communication.

AACN Essential Competencies: IX.4. Communicate effectively with all members of the healthcare team, including the patient and the patient’s support network.

NLN Competencies: Relationship-centered Care; Knowledge; Effective Communication

Nursing/Integrated Concepts: Assessment; Communication and Documentation

Learning Outcome: 1. Define communication.

Page Number: p. 265

 

Question 3

What is included in intrapersonal communication?

1. Exchange of information
2. Two or more people
3. Rapport
4. Knowledge

Correct Answer: 4

Rationale: Most definitions of communication suggest that it is a process between two or more individuals, or interpersonal communication. However, people can communicate within themselves—intrapersonal communication—as they reflect upon their own knowledge, ideas, and feelings.

Cognitive Level: Understanding

Client Need: Safe and Effective Care Environment

Client Need Sub: Management of Care

QSEN Competencies: I.A.9. Discuss principles of effective communication.

AACN Essential Competencies: IX.4. Communicate effectively with all members of the healthcare team, including the patient and the patient’s support network.

NLN Competencies: Relationship-centered Care; Knowledge; Effective Communication

Nursing/Integrated Concepts: Assessment; Communication and Documentation

Learning Outcome: 1. Define communication.

Page Number: p. 266

 

Question 4

The nurse sends an e-mail to the unit manager requesting a vacation day. The manager does not answer the e-mail and schedules the wrong day. Has a response to the original message occurred?

1. Yes; when the day was scheduled, the response occurred.
2. Yes; the action of not sending a reply to the e-mail was the response.
3. No; this scenario required an e-mail reply as a response.
4. No; the action taken has to be correct in order for a response to occur.

Correct Answer: 1

Rationale: The components of the communication process are sender, message, channel, receiver, and response or feedback. The manager in this case responded inaccurately, but did respond by scheduling the vacation day. There is no requirement that the response be what was expected by the sender. The response does not have to occur in the same channel or format in which it was sent.

Cognitive Level: Analyzing

Client Need: Safe and Effective Care Environment

Client Need Sub: Management of Care

QSEN Competencies: I.A.9. Discuss principles of effective communication.

AACN Essential Competencies: IX.4. Communicate effectively with all members of the healthcare team, including the patient and the patient’s support network.

NLN Competencies: Relationship-centered Care; Knowledge; Effective Communication

Nursing/Integrated Concepts: Evaluation; Communication and Documentation

Learning Outcome: 2. Describe the five components of the communication process.

Page Number: p. 268