Chapter 19: Effective Communication and Conflict Resolution

Chapter 19: Effective Communication and Conflict Resolution

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. A nurse is listening to a patient’s apical heart rate. The patient asks, “Is everything okay?” The nurse says nothing and shrugs her shoulders. The nurse is demonstrating:

ANS:  C

Blocking occurs when the nurse responds with noncommittal or generalized answers.

DIF:    Comprehension                               REF:   p. 335

2. A teenage patient is using earphones to listen to hard rock music and is making gestures in rhythm to the music. The nurse assesses the amount of urine output in the Foley catheter and leaves the room. What communication technique is demonstrated in both of these situations?

ANS:  B

Filtration is the unconscious exclusion of extraneous stimuli in communication.

DIF:    Comprehension                               REF:   p. 331

3. In today’s world of fast, effective communication, what is the most commonly used means of societal communication?

ANS:  B

Verbal communication, which involves talking and listening, is the most common form of interpersonal communication. An important clue to verbal communication is the tone or inflection with which words are spoken and the general attitude used when speaking.

DIF:    Knowledge     REF:   p. 331

4. Which statement accurately describes communication?

ANS:  D

Communication is a process that requires certain components, including a sender, a receiver, and a message. Effective communication is a dynamic process: With a response (feedback), the sender becomes the receiver, the receiver becomes the sender, and the message changes.

DIF:     Comprehension            REF:    p. 330, Figure 19-1