Chapter 19: Motivating Employees

Chapter 19: Motivating Employees

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

Multiple Choice

Identify the choice that best completes the statement or answers the question.

 

____     1.   Which of the following types of needs are most people more tolerant of?

1.	Psychological
2.	Physiological
3.	Safety and security
4.	Self-actualization

 

 

____     2.   Why is Maslow’s hierarchy of needs so important to licensed practical nurses (LPNs)?

1.	It enables them to label the behavior of a patient.
2.	It enables them to judge the patient’s behavior.
3.	It enables them to understand that each behavior is motivated by a need.
4.	It enables them to make assumptions about their patient.

 

 

____     3.   As a nurse manager, you cannot motivate others without:

1.	power.
2.	technical skills.
3.	charisma.
4.	understanding.

 

 

____     4.   “Nurses who eat their young” is an example of what type of behavior?

1.	Codependency
2.	Horizontal hostility
3.	Theory X
4.	Theory Y

 

 

____     5.   When you accept a bad situation as okay, you are demonstrating:

1.	belief in a lesser value.
2.	belief in superiority of decisions.
3.	belief in codependency.
4.	belief in horizontal hostility.

 

 

____     6.   An especially dangerous belief for LPNs is to:

1.	believe they can make do when staffing is inadequate.
2.	believe they constantly need the support and presence of another staff member to function.
3.	believe that all decisions made at the top are superior to decisions made by subordinates.
4.	believe it is okay to label others on the staff.

 

 

____     7.   McGregor’s Theory X and Theory Y focus on:

1.	a nurse manager’s ability to manage.
2.	a nurse manager’s attitudes about people.
3.	a nurse manager’s ability to supervise.
4.	a nurse manager’s ability to accept responsibility.

 

 

____     8.   Theory Y managers believe that:

1.	people lack motivation.
2.	people cannot accept responsibility.
3.	people accept responsibility.
4.	people like to be directed.

 

Answer Section

 

MULTIPLE CHOICE

 

1. ANS:  2

Most people are more tolerant of basic, physiological survival needs (food, water, and oxygen) because they are easy to recognize.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

2. ANS:  3

Every behavior has a cause, and every behavior is motivated by a need. Maslow’s hierarchy identifies the needs that lead to behaviors and places them on levels.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

3. ANS:  4

You will not be able to motivate those who work with you without an understanding of each employee’s motivation. The employees may do their work but not at the optimal level.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 5

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

4. ANS:  4

Horizontal hostility occurs when nurses do not support each other. Nurses who eat their young is an example of oppressed group behavior. “I had to do it the hard way and so do they” is a statement often made by older nurses about younger nurses and refers to nurses who eat their young.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

5. ANS:  1

When a nurse “makes do” when there is not enough staffing, the nurse is accepting a bad situation as okay. This indicates that the nurse feels she is of lesser value than other people are and needs to suffer more to receive any acknowledgment.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

6. ANS:  4

This is a myth of oppression and is a dangerous belief for the LPN because it means that his or her decisions and thinking are not worthwhile. The LPN’s thoughts and decisions are as powerful and meaningful as anyone else’s are.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 2

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

7. ANS:  2

Theory X and Theory Y take opposing points of view and focus on a manager’s attitudes about people.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

 

8. ANS:  3

Theory Y managers recognize the complexity of others; therefore, this manager acknowledges creativity and identifies ways to motivate creativity.

 

PTS:   1                    REF:   Chapter: 19    OBJ:   Objective: 3

KEY:  Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing