Successful Nurse Communication By Boynton
Successful Nurse Communication By Boynton
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Chapter 2: Emotional Intelligence
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
MULTIPLE CHOICE
| A. | How tired he is |
| B. | The IV pump alarm that keeps going off for no apparent reason |
| C. | His perception that his colleague is lazy |
| D. | All of the above |
ANS: D PTS: 1 REF: Page: 21 TOP: Emotional intelligence
| A. | Be more sensitive to patients’ needs and concerns |
| B. | Assess lung sounds of patients with pneumonia |
| C. | Provide patient-centered care |
| D. | Collaborate effectively with other healthcare professionals |
ANS: B PTS: 1 REF: Page: 16 TOP: Emotional intelligence
| A. | Self-reported attributes regarding one’s interpersonal relationships |
| B. | Being able to identify one’s emotions |
| C. | Having an understanding of emotions in others |
| D. | Managing feelings of anger during a clinical emergency |
ANS: A PTS: 1 REF: Page: 17
TOP: Models of emotional intelligence
| A. | A difficult conversation with this doctor earlier in the month |
| B. | The frantic insistence of the patient’s husband that the nurse contact the doctor immediately |
| C. | A tense argument she had with her husband before coming to work |
| D. | Feelings of low self-esteem that come from her family background |
| E. | All of the above |
ANS: E PTS: 1 REF: Page: 19
TOP: Emotional intelligence in nursing
| A. | Takes a deep breath, acknowledges to himself that he doesn’t know why she can’t help, and seeks help from another colleague |
| B. | Decides he won’t cover for his colleague’s meal break later |
| C. | In a sarcastic voice states, “Thanks a lot!” |
| D. | Decides to save time and give what he believes is the correct dose |
ANS: A PTS: 1 REF: Page: 21
TOP: Emotional intelligence in nursing
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