Chapter 21: Improving the User Experience for Health Information Technology Products

Chapter 21: Improving the User Experience for Health Information Technology Products

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. Your organization acknowledges that providers want to improve their user experience with health information technology (IT) products. You want to raise awareness of the potential benefits to the organization. You could draw on stated benefits such as:

ANS:  A

Improved productivity, patient safety, and decreased customer support costs will help you raise awareness of the potential benefits to your organization.

DIF:    Cognitive Level: Remember            REF:   pp. 335-337

2. Which of these best describes an example of usability?

ANS:  B

An example of usability would be when a researcher is conducting a study of how nurses interact with electronic documentation to organize care handoffs. The other items describe ergonomics, non-HIT workflow, and education/training.

DIF:    Cognitive Level: Analyze                REF:   p. 338

3. National efforts to improve the user experience are under way in the U.S. One organization involved with this effort is the:

ANS:  C

An organization involved in national efforts to improve the user experience is the National Institute of Standards and Technology. The Office of Technology and Disasters, American Nurses Association, and National League for Nursing are not involved with the user experience.

DIF:    Cognitive Level: Remember            REF:   p. 347

4. You are asked to perform a heuristic evaluation of the new orders management module of your inpatient system. You discover that the flow of the orders is different than the way providers are taught in school. This is an example of:

ANS:  B

Match addresses the way health practitioners think and the design of systems.

DIF:     Cognitive Level: Apply REF:    p. 342; Table 21-1