Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition-Bessie L Marquis - Huston
Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition-Bessie L Marquis - Huston
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Chapter 21 Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
| 1. | Which action is an accepted tactic when engaged in a negotiation? | |
| A) | Being willing to win at any cost | |
| B) | Communicating only when asked direct questions | |
| C) | Compromising only as a last resort | |
| D) | Beginning with a high but realistic expectation | |
| Ans: | D | |
| Feedback: | ||
| The selected starting point in negotiations should be at the upper limits of the negotiator’s expectations, within reason. However, negotiators must realize they may have to come down to a lesser goal. The other options are not reflective of accepted tactics used in successful negotiations. | ||
| 2. | A charge nurse assists a group of personnel to resolve their conflict, with the outcome being that the two opposing goals were discarded and new goals were adopted. What is this an example of? | |
| A) | Smoothing of conflict by the leader | |
| B) | Facilitating collaboration among personnel | |
| C) | A majority rule approach | |
| D) | A good lesson in compromising | |
| Ans: | B | |
| Feedback: | ||
| In collaboration, all parties set aside their original goals and work together to establish a common goal. None of the other options are examples of the described outcome. | ||
| 3. | Which is a true statement about negotiation tactics? | |
| A) | Ridicule often takes the form of ambiguous or inappropriate questioning and is a diversionary tactic | |
| B) | Most managers successfully resist the illness/wellness tactic because of their nursing preparation. | |
| C) | Negotiation tactics can be manipulative; thus, managers should know how to identify and counter destructive tactics | |
| D) | The tactic of paternalism allows both parties in the negotiation to reach a consensus of opinion | |
| Ans: | C | |
| Feedback: | ||
| Destructive negotiation tactics are never a part of a successful collaborative conflict resolution. A good manager will be alert for such tactics. None of the other options are true statements regarding negotiation tactics. | ||
| 4. | What did the interactionist theorists of the 1970s believe about organizational conflict? | |
| A) | It should be dealt with immediately | |
| B) | It should be encouraged | |
| C) | It was an indication of poor management | |
| D) | It should be avoided | |
| Ans: | B | |
| Feedback: | ||
| The interactionist movement encouraged organizations to promote conflict as a means of producing growth. The remaining options were not necessarily supported by the interactionist theorists. | ||
| 5. | Which statement reflects the contemporary thinking about conflict? | |
| A) | It can lead to new ideas | |
| B) | It leads to decreased motivation | |
| C) | It should be avoided whenever possible | |
| D) | It is neither qualitative nor quantitative | |
| Ans: | A | |
| Feedback: | ||
| Some level of conflict in an organization appears to be desirable since it appears to prevent organizational stagnation. None of the other options reflect contemporary thinking about conflict. | ||
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