Chapter 21: Staffing and Nursing Care Delivery Models

Chapter 21: Staffing and Nursing Care Delivery Models

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. Accrediting agencies such as The Joint Commission address staffing by:

ANS:  D

Accrediting agencies do not address minimum staffing levels; however, they do look for evidence that patients receive adequate care, and this can occur only with adequate staffing.

DIF:    Comprehension                               REF:   p. 369

2. Customer satisfaction is primarily based on:

ANS:  C

Interactions between employees and patients/families actually affect clinical outcomes, functional status, and even physiologic measures of health.

DIF:    Knowledge     REF:   p. 369

3. rNurses on a unit provide personal hygiene, administer medications, educate the patient and family about treatments, and provide emotional support. These nurses provide patient care based on which nursing delivery system?

ANS:  A

In total patient care nurses provide all aspects of patient care.

DIF:    Comprehension                               REF:   p. 370

4. A hospital converts to a system of care delivery in which RNs, LPNs, and unlicensed assistive personnel (UAP) are responsible for implementing a specific task, such as medication administration or personal hygiene, for the entire nursing unit. This type of delivery system is:

ANS:  B

In functional nursing members of the team are assigned specific tasks such as assessment or medication administration.

DIF:    Comprehension                               REF:   pp. 370-371