Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition-Bessie L Marquis - Huston
Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition-Bessie L Marquis - Huston
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Chapter 23 Leadership Roles and Management Functions in Nursing, Theory and Application 8th Edition
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
| 1. | What is the first step in quality control? | |
| A) | To take corrective action when standards have not been met | |
| B) | To collect data to determine whether standards have been met | |
| C) | To determine criteria and standards | |
| D) | To determine who will measure the standard | |
| Ans: | C | |
| Feedback: | ||
| The first step in quality control is to determine criteria and standards. Measuring performance or making corrections is impossible if standards have not been clearly established. | ||
| 2. | An RN is a supervisor in an organization that has total quality management (TQM) as the backbone of its organizational goals and objectives for quality control. How does the RN practice TQM on the unit? | |
| A) | Encouraging employees to think of a unit slogan | |
| B) | Developing a quota system for number of patients cared for | |
| C) | Explaining to the staff that “if it’s not broke, don’t fix it” | |
| D) | Promoting teamwork rather than individual accomplishments | |
| Ans: | D | |
| Feedback: | ||
| In TQM, team efforts are favored over individual accomplishments. Slogans, quota systems, and maintaining the status quo work against quality in this philosophy. | ||
| 3. | Which task is a management function associated with quality control? | |
| A) | Periodic evaluation of unit mission and philosophy | |
| B) | Making out the daily patient care assignments | |
| C) | Creating a yearly budget | |
| D) | Distributing holiday staffing policies | |
| Ans: | A | |
| Feedback: | ||
| Unit mission, philosophy, goals, and objectives are the blocks on which policies and standards rest. All these must be in place to measure whether quality is being achieved on the unit. The other options are not related to quality control. | ||
| 4. | What results from effective benchmarking? | |
| A) | Two organizations become financially integrated under a capitated model | |
| B) | Organizations compete for a “best practices” label from the National Committee for Quality Assurance (NCQA) | |
| C) | An organization compares its performance with that of “best-performing institutions” | |
| D) | Minimum practice guidelines are established for each health-care organization | |
| Ans: | C | |
| Feedback: | ||
| In benchmarking, an organization compares its performance with that of “best-performing institutions.” Benchmarking is not associated with the other options. | ||
| 5. | Thirty-eight percent of the people who attended a smoking cessation clinic were not smoking 1 year after the clinic closed. What type of audit provided this type of data? | |
| A) | Structure | |
| B) | Process | |
| C) | Outcome | |
| D) | Concurrent | |
| Ans: | C | |
| Feedback: | ||
| An outcome audit determines what outcomes resulted from specific nursing interventions for clients. That is the function of the remaining options. | ||
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