Chapter 6: Communicating with Others and Working with the Interprofessional Team

Chapter 6: Communicating with Others and Working with the Interprofessional Team

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. The two basic channels of communication are:
2. Verbal and interpretive.
3. Nonverbal and interpretive.
4. Nonverbal and verbal.
5. Verbal and written.

ANS: C

Chapter 6: Communicating with Others and Working with the Interprofessional Team

2. A nurse is obtaining a patient history. The nurse enters the information into a handheld as the client speaks to her and asks questions clearly and concisely. The nurse asks questions regarding information the patient has already given. The patient says, “Are you listening to me?” How should the nurse respond?
3. “Yes, I’m listening.”
4. “I’m sorry, I’m a bad typist.”
5. “This form is ridiculous because it asks the same question.”
6. “This system is new and I do not want to forget anything you tell me.”

ANS: D

Chapter 6: Communicating with Others and Working with the Interprofessional Team

3. The associate nurse manager is giving directions to the staff regarding a Joint Commission initiative. Some of the assignments seem to be the same. The staff are complaining among themselves about the confusion. How should the staff handle the situation?
4. Follow the directions even if there is duplication.
5. Make an appointment with the nurse manager to discuss the associate nurse manager’s behavior.
6. Review the directions and identify the areas of duplication.
7. Choose a representative to discuss the issue with the associate nurse manager.

ANS: C

Chapter 6: Communicating with Others and Working with the Interprofessional Team

4. A nursing student is in her practicum rotation. She is consistently late for the shift. How should the preceptor respond to the behavior?
5. “You are always late. What are you going to do about this situation?”
6. “Being late is unacceptable. This behavior needs to change.”
7. “I noticed that you often arrive late. I think we need to discuss how this affects your evaluation.”
8. “Lateness creates a situation that leads to a negative day. I think it is time to work out a plan to eliminate this problem.”

ANS: D

Chapter 6: Communicating with Others and Working with the Interprofessional Team