Chapter 7: Respectful Workplaces

Successful Nurse Communication By Boynton

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Chapter 7: Respectful Workplaces

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

MULTIPLE CHOICE

 

  1. The following situations are all examples of unprofessional and disrespectful communication EXCEPT:
A. The physician rolling her eyes at a nurse asking a question about a patient’s lab results
B. The student nurse laughing when a classmate makes a mistake during a simulated catheterization
C. The nurse asking for help from a colleague when completing a new task
D. The nurse manager telling a staff nurse to develop a thick skin when she complains about a doctor who yelled at her

 

 

ANS:  C                    PTS:   1                    REF:   Page: 89

TOP:   Types of abusive and disrespectful behavior

 

  1. In workplaces where there is a pervasive lack of open, honest, and respectful dialogue among professionals, common consequences include all of the following EXCEPT:
A. Substandard teamwork
B. More errors
C. Physical and psychological injuries to healthcare professionals
D. Increased overtime

 

 

ANS:  D                    PTS:   1                    REF:   Page: 89

TOP:   Types of abusive and disrespectful behavior

 

  1. Lateral or horizontal violence is aggression (active or passive) that takes place:
A. Among peers
B. Between doctors and nurses
C. Between administrative leaders and nurse assistants
D. All of the above

 

 

ANS:  A                    PTS:   1                    REF:   Page: 89

TOP:   Types of abusive and disrespectful behavior

 

  1. When compared to physicians, poor conduct by nurses tends to be more:
A. Aggressive
B. Passive
C. Passive-aggressive
D. Assertive
E. Both B and C

 

 

ANS:  E                    PTS:   1                    REF:   Page: 90

TOP:   Types of abusive and disrespectful behavior

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