Chapter 8: Dealing With Problems and Conflicts

Chapter 8: Dealing With Problems and Conflicts

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. In dealing with conflict, it is important to approach it in a(n):
2. Competitive manner.
3. Destructive manner.
4. Cooperative manner.
5. Ambivalent manner.

ANS: C

Chapter 8: Dealing With Problems and Conflicts

2. Conflict can occur when there is:
3. A decrease in workloads.
4. Acceptance of cultural differences.
5. A secure work environment.
6. Tension between groups.

ANS: D

Chapter 8: Dealing With Problems and Conflicts

3. When issues and problems arise that cannot be resolved through discussion, the next step might be:
4. Negotiation.
5. Discussion.
6. Problem-solving.
7. Arguments.

ANS: A

Chapter 8: Dealing With Problems and Conflicts

4. Creativity is especially important in which phase of problem-solving?
5. Identifying the issue
6. Generating possible solutions
7. Evaluating the solutions
8. Implementing the solution

ANS: B

Chapter 8: Dealing With Problems and Conflicts