Chapter 9: People and the Process of Change

Chapter 9: People and the Process of Change

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1The three major sources of resistance to change are:

1. Technical concerns, psychosocial needs, and threats to a person’s position.
2. Staffing concerns, physical needs, and threats to hierarchy needs.
3. Prior concerns, social needs, and threats to self-actualization.
4. Technology concerns, personal needs, and threats to hospitalized clients.

ANS: A

Chapter 9: People and the Process of Change

2. Once resistance to change is recognized, it must be:
3. Ignored.
4. Pacified.
5. Addressed.
6. Justified.

ANS: C

Chapter 9: People and the Process of Change

3. One way to lower the resistance to change would include:
4. Centralization of information.
5. Confirmation of currently held beliefs.
6. Provision of psychological safety.
7. Keeping involvement to a few people to reduce confusion.

ANS: C

Chapter 9: People and the Process of Change

4. New nursing graduates may assist in implementing change by:
5. Participating actively in staff meetings.
6. Maintaining current status of client data.
7. Using procedures suggested by the hospital.
8. Ignoring quality improvement issues.

ANS: A

Chapter 9: People and the Process of Change