Successful Nurse Communication By Boynton
Successful Nurse Communication By Boynton
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Chapter 9: Understanding Organizational Culture
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
MULTIPLE CHOICE
| A. | Builds effective teams |
| B. | Influences individual behavior |
| C. | Promotes positive communication practices |
| D. | Becomes compatible with team culture |
ANS: B PTS: 1 REF: Page: 116
TOP: The significance of organizational culture
| A. | The way people interact |
| B. | How things get done |
| C. | What kinds of feelings are evoked in observers |
| D. | All of the above |
ANS: D PTS: 1 REF: Page: 116
TOP: The significance of organizational culture
| A. | Staff working together respectfully and effectively |
| B. | Timely and compassionate answers to questions |
| C. | A sense that staff are too busy to help |
| D. | A sense of being welcome |
ANS: C PTS: 1 REF: Page: 117
TOP: The significance of organizational culture
| A. | Nonverbal communication |
| B. | Staff behavior in a healthy culture |
| C. | Assertiveness used to build a healthy culture |
| D. | Both A and B |
ANS: D PTS: 1 REF: Page: 117
TOP: The significance of organizational culture
| A. | Giving a positive message to the patient that he is cared about and for |
| B. | Interfering with another nurse’s patient assignment |
| C. | Reflecting behavior typical in an organization that has a positive culture |
| D. | Both A and C |
ANS: D PTS: 1 REF: Page: 117
TOP: The significance of organizational culture
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