A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
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Chapter_03_Writing_for_End_Users
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
1. The goal of technical writing is to communicate effectively and efficiently information that users need.
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2. Documents organized in a tutorial format guide a reader step-by-step through the features of a program or the operation of a PC.
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3. Documents organized in a reference format guide a reader step-by-step through the features of a program or the operation of a PC.
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4. Documents organized in a reference format pull together all the information on a specific topic in a single section or chapter.
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5. All users prefer online documentation to printed documentation because of its easy access to the information needed.
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6. Since email messages are addressed primarily to other workers in a company, support specialists need not be overly concerned about their writing style in an email message.
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