Chapter_05_Common_Support_Problems

A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse

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Chapter_05_Common_Support_Problems

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

1. Most hardware component problems are the result of failures due to incorrect electrical supply to a PC.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   199

 

2. In some cases, hardware components that work when installed individually in a PC do not operate correctly when installed together in the same system.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   199

 

3. Plug and Play compatible hardware guarantees that users will not experience installation problems with new or upgraded hardware.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   200

 

4. Plug and Play hardware automatically adjusts software settings to take maximum advantage of the hardware’s capabilities.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   201

 

5. A burn-in test is the operation of a new PC continuously for 48 to 72 hours to identify obvious problems or temperature-sensitive components.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   201

 

6. Most hardware problems are due to components that burn out during the operation of a PC.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   201

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