A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
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Chapter_09_End_User_Needs_Assessment_Projects
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
1. End user needs assessment is a formal procedure to analyze a user’s technology needs; it involves a specific set of steps that are performed in sequence in each assessment project.
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2. A payroll clerk can often make the final decision on whether a new payroll software package is needed.
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3. The three phases in a user needs assessment project are 1) preparation, 2) investigation, and 3) implementation.
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4. Although users may not know the exact or correct answers to a user analyst’s questions, it is important for an analyst to begin with the right list of questions.
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5. The goals and objectives of an organization are long-term and do not normally impact decisions about the immediate need for technology solutions and services.
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6. When a support specialist tries to understand the goals of end users and an organization, one issue is what plans the organization has to grow or expand.
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