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Chapter_10_Installing_and_Managing_End_User_Technology

A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse

$2.99

Chapter_10_Installing_and_Managing_End_User_Technology

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

1. Installation of technology usually takes less time for a user support specialist than for an end user.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   437

 

2. Every technology installation always follows the steps listed in the installation checklists provided in the text.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   438

 

3. Installation of office technology is now standardized so there are few installation issues that are likely to confront support specialists.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   438

 

4. Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA) regulations are the responsibility of a safety engineer and not a concern of a technology installer.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   438

 

5. The footprint of a PC case is its length times its width, measured in square inches.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   439

 

6. The footprints of a PC case are rubber protectors mounted to the bottom of a case that will rest on the floor.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   439

 

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