A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
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Chapter_11_Technology_Training_for_Users
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
1. One of the goals of user support is to enable users to be as self-reliant as possible to reduce their need for support.
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2. Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.
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3. Users usually need at least a basic understanding of a computer’s operation before they can become skills users of technology.
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4. Training and education are distinct processes that are independent of each other.
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5. The first step in technology training is to prepare the training materials.
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6. The educational and work experience backgrounds of trainees often impact the content of a training program.
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