A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse
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Chapter_12_A_User_Support_Utility_Tool_Kit
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
1. Support specialists often use utility software to diagnose and repair problems users encounter.
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2. Before installing and using any utility software, a support specialist should research and understand its features and limitations.
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3. Freeware versions are utility software that can be downloaded and used at no cost and without any use limitations.
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4. Open source, freeware and shareware utilities are not commercial products.
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5. An end-user license agreement is a legal contract between a vendor and a user that governs the use of a software package or information service.
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6. A privacy policy is a statement that describes how an organization collects, maintains and uses information provided by and about its customers or end users, including sale of information to third parties.
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