Communicating in Groups Applications and Skills 10Th Edition By Katherine Adams - Test Bank

Communicating in Groups Applications and Skills 10Th Edition By Katherine Adams – Test Bank

 

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Sample Questions Are Posted Below

 

Chapter 05

Becoming a Group

 

 

Multiple Choice Questions

1. (p. 86–87)Verbal and nonverbal communication among members creates group norms and climate. This is representative of which of the following theories?
   A. group cohesion
   B. structuration
   C. facilitation
   D. incorporation
   E. communicative obedience

 

2. (p. 86) Group A’s members have interacted with various groups throughout their lives, and they all know how to act in a group. This most closely represents which characteristic of structuration?
   A. Group members don’t come to a group with a clean slate.
   B. Groups are constantly recreating themselves.
   C. No law forces group members to follow rules.
   D. Group members can say and do as they please.
   E. None of the answers is correct.

 

3. (p. 87)The first key issue that a group must address is the management of which two concerns?
   A. introductions and conclusions
   B. assignment breakdown and grading policies
   C. meeting dates and times
   D. social tensions and moving from one stage of development to another
   E. boundaries and rules

 

4. (p. 88)_____ tension is when group members experience anxiety that arises from meeting new members.
5. Primary
   B.Task
   C. Secondary
   D. Tertiary
   E. Uncertainty

 

5. (p. 88)Some group members are arguing for three different recommendations the committee might make. They are probably experiencing _____ tension.
   A. primary
   B. secondary
   C. tertiary
   D. role
   E. uncertainty

 

6. (p. 88)Which of the following is a kind of social tension that is similar to stage fright?
   A. primary
   B. secondary
   C. tertiary
   D. role
   E. uncertainty

 

7. (p. 88)Two group members are arguing over leadership responsibilities. They are probably experiencing which of the following tensions?
   A. primary
   B. secondary
   C. tertiary
   D. role
   E. uncertainty

 

8. (p. 90) Which of the following is the best method a leader can use to reduce tertiary tensions in a group?
   A.Deal with it indirectly.
   B. Rely on any type of humor.
   C. Use a vote to settle the issue.
   D. Confront the members, pointing out how their power struggle is hurting the group.
   E. Drop out of the group because you can only suffer from so much ego-centered, time-wasting behavior.

 

9. (p. 92)In the model of group development, Tuckman identifies _____ as the final stage in group development.
10. forming
    B.storming
    C. norming
    D. performing
    E. adjourning

 

10. (p. 94–95)The _____ stage of socialization involves becoming part of a group and developing expectations about it.
    A. antecedent
    B. anticipatory
    C. encounter
    D. assimilation
    E. exit

 

11. (p. 94–95)Another stage of socialization in a group is called the _____ stage, and this is where expectations and reality meet.
    A. antecedent
    B. anticipatory
    C. encounter
    D. assimilation
    E. exit

 

12. (p. 94–95)A group member who has had serious problems with past groups is probably in which of the following stages of group socialization?
    A. antecedent
    B. anticipatory
    C. encounter
    D. assimilation
    E. exit

 

13. (p. 97)A group member is suggesting how to accomplish a task. This behavior would be classified as a(n) _____ role.
    A. hidden agenda
    B. individual
    C. maintenance
    D. task
    E. formal

 

14. (p. 97)Tobias says, “Let’s begin with the first item on the agenda.” Tobias is engaging in
    A. initiating.
    B. clarifying.
    C. supporting.
    D. information seeking.
    E. harmonizing.

 

15. (p. 100)The major difference between rules and norms is that
    A. rules are enforced by peer pressure, norms by leaders.
    B. norms are written, rules are not.
    C. norms are created by individuals, rules by groups.
    D. rules are about what should happen; norms are about what should not happen.
    E. rules are more formal and are often written.

 

16. (p. 101)Which of the following is NOT a way in which a group norm is set?
    A. behaviors that occur early in the development of the group
    B. through explicit statements
    C. Robert’s Rules of Order
    D. through critical events
    E. from general culture

 

17. (p. 101)When members of a newly appointed tuition committee first met, they addressed each other by title and family name (e.g., “Dr. Einfatt”). They continued to do so throughout the life of the committee. This is an example of a group norm established by
    A. explicit statements.
    B. primacy.
    C. latency.
    D. reference to a general cultural norm.
    E. a critical incident.

 

18. (p. 104)According to your textbook, what is/are the best way(s) of dealing with a deviant member of a group?
19. Try to persuade the deviant member to conform.
    B. Build solidarity among the members against the deviant.
20. Members could ignore and isolate the deviant.
    D.All of the answers are correct.
    E. None of the answers is correct.

 

19. (p. 108)Which of the following is characteristic of highly task-cohesive groups?
    A. Members understand and accept tasks.
    B. Members are committed to completing tasks.
    C. Members may be excited about a task.
    D. Members are motivated to accomplish a task.
    E. All of the answers are correct.

 

20. (p. 108)“Group drive” refers to
    A. motivation to belong to a group.
    B. motivation to accomplish the group task.
    C. motivation to gain power in a group.
    D. motivation of a group to increase its influence over the parent organization.
    E. competition among groups in an organization.

 

Fill in the Blank Questions

21. (p. 88–90)_____ tension results from a struggle for greater power/status in a group.
    Tertiary

 

22. (p. 88–90)Tension felt when members disagree about substantive issues is called _____ tension.
    secondary

 

23. (p. 90)A norm that says members should tolerate _____ can help control the level of secondary and tertiary tensions among group members.
    disagreement

 

24. (p. 91))The _____ model of group development describes typical stages in how groups develop.
    two-phase

 

25. (p. 94–95)The _____ phase of socialization is characterized by full integration into the group.
    assimilation

 

26. (p. 97)Task, maintenance, and _____ are the three broad categories of roles found in small groups.
    individual

 

27. (p. 100)Informal and implicit standards of behavior are called  _____.
    norms

 

28. (p. 100)Sometimes norms are established by _____ statements that a leader or another member makes.
    explicit

 

29. (p. 106)Group _____ refers to the psychological atmosphere and the interpersonal relationships within a group.
    climate

 

30. (p. 107)_____ refers to the general belief that members can rely on each other.
    Trust

 

31. (p. 108)A private, unstated goal that a member wants to achieve through a group and which is often harmful to group accomplishment is called a(n) _____ item.
    hidden agenda

 

32. (p. 108–109)_____ refers to the attachment group members feel toward each other.
    Cohesiveness

 

33. (p. 109)The tendency not to thoroughly evaluate information is called _____.
    groupthink

 

34. (p. 111)In establishing a supportive climate, _____ statements try to search honestly for the best solution.
    problem orientation

 

35. (p. 109)In a _____ climate, members are inclined to try to control, manipulate, and criticize each other as persons.
    defensive

 

True/False Questions

36. (p. 87)Task and socioemotional concerns surface at predictable periods in a group’s life.
    TRUE

 

37. (p. 86)Structuration is the idea that group communication creates, maintains, and recreates a group’s norms.
    TRUE

 

38. (p. 86)Even though members know how to behave within their culture, laws do not enforce this behavior.
    TRUE

 

39. (p. 90)Humor is never an effective way to handle tension within a group.
    FALSE

 

40. (p. 90)Technology makes managing task and socioemotional demands less complicated.
    FALSE

 

41. (p. 92)Some models of group development have been more linear than others.
    TRUE

 

42. (p. 94–95)In the assimilation stage of socialization, members of a group begin to work together.
    TRUE

 

43. (p. 98–99)Individual roles work to maintain harmonious relationships among group members.
    FALSE

 

44. (p. 99)Group members must reinforce each other’s roles if they are to become stable.
    TRUE

 

45. (p. 96–97)Roles in small groups are primarily formal—such as electing a chair of the group.
    FALSE

 

46. (p. 104)“Deviants” can be helpful to a group.
    TRUE

 

47. (p. 108)Tony can always be counted on to complete assignments in his group. He has interpersonal trust.
    TRUE

 

48. (p. 108–109)Task cohesiveness is less likely to produce groupthink than is interpersonal cohesiveness.
    TRUE

 

49. (p. 111)Superiority statements pull rank on other members, which can only strengthen a group.
    FALSE

 

50. (p. 110 & 112)Freedom of expression must be discouraged if a group is to get along.
    FALSE

 

Essay Questions

51. (p. 88–91)Explain the different types of factors that give rise to primary, secondary, and tertiary tensions.

Answers will vary.

 

52. (p. 91)What is the best way to manage prolonged tertiary tension in a group?

Answers will vary.

 

53. 53. (p. 94–95) Name the five stages of group socialization. Give examples of each stage.

Answers will vary.

 

54. (p. 103–104) A group finds that one member is highly deviant on an important issue or norm. In the order in which they are likely to occur, describe the steps the group will probably take until the member either conforms or the group gives up.

Answers will vary.

 

55. (p. 107–109) Two kinds of trust are essential for an open, productive climate when communicating in a group. Name these types and explain why each is important.

Answers will vary.

 

56. (p. 108)What is a “hidden agenda” item? When might a hidden agenda item be beneficial and harmful to a group?

Answers will vary.

 

57. (p. 109–110)What are the major differences between defensive and supportive group climates?

Answers will vary.

 

58. (p. 100–102)Give three examples each of group rules and group norms. What are the four common ways norms develop? Give an example of each.

Answers will vary.

 

59. (p. 110–112)Members need to pay attention to the ethics of their behavior, particularly as a group’s roles and norms develop. Patterns that form early in a group’s life guide their future interaction and can be hard to break. That is why it is critical for those patterns to be productive and to adhere to the highest standards of ethical behavior. Name the four suggestions in your textbook that support ethical group guidelines.

Answers will vary.