Effective Training 1st Canadian Edition – Test Bank

 

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Sample Questions Are Posted Below

 

CHAPTER five: TRADITIONAL TRAINING METHODS

MULTIPLE CHOICE

 

1. A person’s ability to carry out specific tasks such as operating a piece of equipment, communicating effectively, or implementing a business strategy is called.
   1. Automaticity
   2. Skill (moderate; p.158)
   3. Knowledge
   4. Attitude

 

2. Training methods can be divided into _____ and _____ approaches?
   1. cognitive; behavioural (easy; p.159)
   2. strategic; skill
   3. procedural; strategic
   4. KSA; lecture
   5. none of the above

 

3. Which training method can effectively be used to change attitudes?
   1. Cognitive
   2. Behavioural
   3. Attitudinal
   4. Both A & B (moderate; p.159)
   5. All of the above

 

4. The main difference between a lecture and a lecturette is the lecturette
   1. is specifically designed for skills training.
   2. is specifically designed for presenting procedural knowledge.
   3. is specifically designed for presenting strategic knowledge.
   4. is done only at the start of training.
   5. generally lasts less than 20 minutes. (easy; p.160)

 

5. A visual display of how to do something or how something works is called a
   2. (easy; p.163)

 

 

 

6. The main advantage a lecture has over printed text and video is
   1. the credibility the lecturer can give to the material. (moderate; p.160)
   2. the cost.
   3. the speed.
   4. the ability to test learning.

 

7. Demonstrations, like lectures, can be differentiated by the level of ______ of the trainee.
   1. intelligence
   2. involvement (easy; p.163)
   3. commitment
   4. interest

 

8. A(n)_____ question requires no specific response.
   1. closed‑ended
   2. reverse
   3. open‑ended (easy; p.161)
   4. overhead
   5. bad

 

9. A(n) _____question is when the trainer is asked a question and instead of providing an answer, re‑asks the question of the group.
   1. relay (moderate; p.162)
   2. reverse
   3. overhead
   4. re‑directed
   5. all of the above

 

10. When the trainer believes a trainee has asked a question in order to present their (the trainees’) own point of view, the trainer should respond using the______.
    1. relay question
    2. overhead question
    3. reverse question (easy; p.162)
    4. direct question

 

11. The discussion method is _____ effective than the straight lecture at producing attitude changes.
    1. less
    2. equally
    3. more (easy; p.165)
    4. neither is effective at changing attitudes

 

 

12. In the lecture method, “summarizing” impacts on which aspect of retention?
    1. Attention
    2. Symbolic coding
    3. Cognitive organization (challenging; p.166)
    4. Symbolic rehearsal

 

13. Developing a demonstration requires
    1. a charismatic trainer.
    2. using flashy gimmicks to get your point across.
    3. breaking it down into manageable parts or sequences. (easy; p.163)
    4. putting together as much information as possible.

 

14. Regarding the learning processes identified in Social Learning Theory, which one does the lecture have the most impact on?
    1. Retention
    2. Attention (moderate; p.165)
    3. Behavioural reproduction
    4. Skill

 

15. Listening to a lecture, attention begins to decline after _____ to _____ minutes and begins to _____ near the end.
    1. 15; 20; further decline
    2. 20; 30; pick‑up
    3. 15; 20; pick‑up (moderate; p.166)
    4. 20; 30; further decline
    5. none of the above

 

16. Retention involves which processes?
    1. Symbolic coding.
    2. Cognitive organization.
    3. Symbolic rehearsal.
    4. Both A & C .
    5. All of the above. (moderate; p.166)

 

17. If technical skills are the focus of training, one of the best instructional methods is _____.
    1. role-playing
    2. the in‑basket
    3. computer based training
    4. the simulator (moderate; p.169)
    5. the case study

 

 

18. Presenting lecture material in logical order impacts which of the following retention processes?
    1. Symbolic rehearsal.
    2. Cognitive organization. (challenging; p.166)
    3. Symbolic coding
    4. Both symbolic coding and symbolic rehearsal

 

 

19. Presenting lecture material using clear, interesting and relevant examples of how the information can be applied impacts which of the following retention processes?
    1. Symbolic rehearsal.
    2. Cognitive organization. (challenging; p.166)
    3. Symbolic coding
    4. Both symbolic coding and symbolic rehearsal

 

20. Presenting lecture material in a manner to highlight similarities/differences, and advantages/disadvantages impacts which of the following retention processes?
    1. Symbolic rehearsal.
    2. Cognitive organization.
    3. Symbolic coding
    4. Both symbolic coding and symbolic rehearsal
    5. All of the above (challenging; p.166)

 

 

21. According to the text, business games have been developed and used for
    1. improving interpersonal skills.
    2. teaching initiating structure.
    3. strengthening executive management skills. (moderate; p.171)
    4. changing attitudes toward diversity.

 

22. If learning objectives focus around making effective day to day decisions, _____ can be an appropriate training tool.
    1. the in‑basket (easy; p.182)
    2. computer based training
    3. the simulator
    4. role-playing
    5. the case study

 

 

 

23. Which of the following statements regarding the solutions trainees

come to in a case study is true?

1. The proper solution must be arrived at by trainees before new material is introduced.
2. The solution has no relevance to the exercise.
3. There should be only one solution.
4. The solution is not as important as the understanding of the advantages and disadvantages that go along with the solution. (moderate; p.174)
5. Case studies have so many solutions that feedback should be limited to comments about the validity of the case study in the job’s context.

 

 

 

 

 

24. _____ is an enactment of a scenario in which each participant is given a part to act out.
    1. Simulation
    2. Role-play (easy; p.175)
    3. Behavioural enactment
    4. Modelling

 

25. Which of the following is NOT a role-play method of training?
    1. Single role- play
    2. Spontaneous role- play
    3. Role‑rotation format role- play
    4. Structured role -play
    5. All of the above are methods of role-play (easy; p.176)

 

26. If the goal is to train interpersonal skills, _____ is the favoured method.
    1. behaviour modelling (moderate; p.179)
    2. the case study
    3. the simulator
    4. the business game
    5. the ice‑breaker

 

27. Role- playing (particularly role reversal) is an especially effective technique for creating _____.
    1. procedural knowledge
    2. attitude change (moderate; p.183)
    3. skill automaticity
    4. strategic knowledge
    5. process knowledge

 

28. The most frequently used training method (especially in smaller businesses) is
    2. Role- play.
    4. behavioural modeling.
    5. on‑the‑job training. (easy; p.184)

 

29. Which of the following is NOT a necessary qualification for an OJT trainer?
    1. Must be the most knowledgeable about the job
    2. Must be the best performer
    3. Must be able to work with others
    4. Must be competent at the job
    5. Both A & B. (moderate; p.184-185)

 

30. Which of the following statements is NOT true regarding on- the- job training?
    1. It is often used in small business.
    2. It is often informal with little thought to design.
    3. To be effective you need to choose the most proficient and most knowledgeable worker to be the trainer. (easy; p.184-185)
    4. To be effective a procedure such as the JIT should be followed.

 

31. In terms of the social learning theory, which learning processes are in use in the “prepare” part of job instruction technique?
    5. Both A & D. (moderate; p.186)

 

 

32. The acronym JIT (an on‑the‑job training technique) stands for
    1. job information topology.
    2. just‑in‑time.
    3. job incidents technique.
    4. job instruction technique. (easy; p.185)
    5. job instructional topology.

 

 

33. In the “job instruction technique” the first step in the “try out” stage of training is “have the learner talk through the job.” This causes activation of which social learning theory process?
    2. Behavioural reproduction.
    3. Symbolic rehearsal. (moderate; p.186)
    4. All levels of retention.

 

34. Which training technique has its roots back to the Middle Ages?
    1. Apprenticeship training (easy; p.188)
    2. Behavioural Modeling
    3. Simulations
    4. In‑baskets
    5. Coaching

 

35. _____ is the process of providing one‑to‑one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.
    1. Behaviour modelling
    2. Computer simulation
    3. Coaching (easy; p.189)
    4. Tutoring

 

36. The difference between coaching and traditional OJT is
    1. no type of TNA is needed for coaching.
    2. the relationship between coach and trainee must be more collaborative in coaching.
    3. coaching is more of an ongoing process.
    4. both B & C. (easy; p.190)

 

37. The difference between mentoring and coaching is
    1. mentoring is more effective.
    2. coaching is more effective.
    3. each tends to focus on different aspects of the job. (moderate; p.190)
    4. mentoring has always been a more formalized process.
    5. Both B & D.

 

38. According to the text, what is the biggest mistake made when using static media?
    1. Cramming too much information on the one poster, sheet, or overhead (easy; p.195)
    2. Newsprint being used too often in adult learning
    3. Overheads used in a fully lighted room
    4. Burned out light bulbs in the overhead
    5. E) Using a VCR that only plays Betamax

 

 

39. Which of the following is not an example of static media?
    1. Video tapes. (easy; p.194)
    2. Overhead transparency.
    3. Pictures/slides.
    4. Printed material.
    5. All of the above are an example of static media.

 

40. A rule of thumb to use for adequate trainee viewing, whether static or dynamic visuals are used, is
    1. three feet of trainee distance from the screen for every inch of screen size.
    2. one foot of trainee distance from the trainer for every foot of screen size.
    3. two feet of trainee distance from the screen for every foot of screen size.
    4. one foot of trainee distance from the screen for every inch of screen size. (challenging; p.198)
    5. two feet of trainee distance from the screen for every 3 inches of screen size.

 

 

TRUE AND FALSE

 

41. ____The lecturette is an extensive presentation of material by the (F; p.160)
42. ____The discussion method includes a lecturette to provide information to trainees. (T; p.160)
43. ____The lecture discussion can be used to influence attitudes. (T; 165)
44. ____A relay question is when asked a question the trainer re‑asks the question to the person who asked the question in hopes they        will provide an answer. (F; p.162)
45. ____The direct question is specific in nature and, therefore, has a specific answer. (F; p.162)
46. ____A lecture is effective at getting trainees’ attention. (T; p.165)
47. ____The lecture/discussion is useful for dealing with inappropriate (T; p.165)
48. ____Many of today’s business games are computer based. (T; p.170)
49. ____If you decided to use a case, the easiest way to obtain one is to develop it from scratch. (F; p.174)
50. ____Role rotation in a role- play is where participants take on the role which is opposite to what they believe in. (F; p.176)
51. ____The trainer for on- the- job training should be superior, but not necessarily the best at the job to be taught. (T; p. 184-185)
52. ____The Job Instruction Technique has 3 steps: prepare, present, and        try out. (F; p.185)
53. ____The main difference between coaching and traditional OJT is that in traditional OJT, the supervisor continues to analyze the    subordinate’s performance, plan mutually acceptable action,             create a supportive climate, and motivate the subordinate to             (F; p.190)
54. ____A main advantage to newsprint is it can be hung on the walls around the training room. (T; p.194)
55. ____Audio tapes as a training method are hardly ever used as the newer technology is far superior. (F; p.196)
56. ____ Static media is useful for gaining trainees’ attention. (T; p.202)

 

 

SHORT ANSWER QUESTIONS

57. Discuss the different types of lectures and the differences between them.

 

The straight lecture is an extensive presentation of material by the lecturer.  The material is presented orally, while the trainee attempts to absorb the information.  The lecturette has the same characteristics as the lecture, but usually lasts less than 20 minutes.  The discussion method uses a lecturette to provide trainees with information that is supported, reinforced, and expanded on through interactions among the trainees and between the trainees and the trainer.

 

58. Define and explain the term Physical Fidelity.

 

Physical Fidelity is a term that refers to how simulators are used in training to replicate, as closely as possible, the physical aspects of the equipment and operating environment trainees will find at their job site.

 

59. Define coaching and explain its relationship with the term mentoring.

 

Coaching is the process of providing one‑on‑one guidance and instruction to improve the knowledge, skills, and work performance of the person being coached.  In coaching, co‑workers can be coaches but typically it is the supervisor who acts as the coach.  Mentoring is considered to be a form of coaching in which an ongoing relationship is developed between a senior and junior employee.  While coaching focuses on the technical aspects of the employee’s job, mentoring is more focused on improving the employee’s fit in the organization.

 

ESSAY QUESTION

 

60. Define a role- play and in doing so, be sure to identify and explain the five different types of role- play.

 

The role- play is an enactment (or simulation) of a scenario in which each participant is given a part to act out.  The five different types of role-play are

• Structured role-plays provide trainees with more detail about the situation that has brought the characters together. They also provide more detailed descriptions of each character’s attitudes, needs, opinions, and so on.
• Spontaneous role-plays are loosely constructed interactions in which one of the participants plays him/herself while the other character(s) play(s) people the first trainee has interacted with in the past (or will in the future).
• Single role-play is when a set of trainees does a role-play and the rest of the trainers watch. This provides a visual demonstration of some learning point.
• Multiple role-play is when all trainees are in role-play groups, with each group acting out their roles simultaneously.
• The Role Rotation method begins as a single role-play. Then, after a discussion period different trainees will exchange places with some, or all, of the characters who are performing the role-play.