Healthcare Management Organization Design And Behavior 6th Edition By Lawton Burns - Test Bank

Healthcare Management Organization Design And Behavior 6th Edition By Lawton Burns – Test Bank

 

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Sample Questions Are Posted Below

 

CHAPTER 5: Teams and Team Effectiveness in Health Services Organizations

 

MULTIPLE CHOICE

 

1. ____ are organizational-based social systems.

a.	Informal groups	c.	Formal groups
b.	Dependent groups	d.	Clusters

 

 

ANS:  C

 

	Feedback
A	Incorrect: Formal groups are organizational-based social systems.
B	Incorrect: Formal groups are organizational-based social systems.
C	Correct: Formal groups are organizational-based social systems.
D	Incorrect: Formal groups are organizational-based social systems.

 

 

PTS:   1

 

2. ____ are groups of people responsible for producing goods or providing services.

a.	Support teams	c.	Governing boards
b.	Management teams	d.	Work teams

 

 

ANS:  D

 

	Feedback
A	Incorrect: Work teams are groups of people responsible for producing goods or providing services.
B	Incorrect: Work teams are groups of people responsible for producing goods or providing services.
C	Incorrect: Work teams are groups of people responsible for producing goods or providing services.
D	Correct: Work teams are groups of people responsible for producing goods or providing services.

 

 

PTS:   1

 

3. ____ is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.

a.	Social loafing	c.	Misrepresentation
b.	Social integration	d.	Miscalculation

 

 

ANS:  A

 

	Feedback
A	Correct: Social loafing is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.
B	Incorrect: Social loafing is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.
C	Incorrect: Social loafing is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.
D	Incorrect: Social loafing is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.

 

 

PTS:   1

 

4. ____ are rules that standardize how people act at work on a day-to-day basis.

a.	Guidelines	c.	Behavior norms
b.	Societal norms	d.	Performance norms

 

 

ANS:  C

 

	Feedback
A	Incorrect: Behavior norms are rules that standardize how people act at work on a day-to-day basis.
B	Incorrect: Behavior norms are rules that standardize how people act at work on a day-to-day basis.
C	Correct: Behavior norms are rules that standardize how people act at work on a day-to-day basis.
D	Incorrect: Behavior norms are rules that standardize how people act at work on a day-to-day basis.

 

 

PTS:   1

 

5. Team goals and their accompanying tasks can be categorized according to ____, complexity, and diversity.

a.	goal direction	c.	standardization
b.	goal clarity	d.	aptitude

 

 

ANS:  B

 

	Feedback
A	Incorrect: Team goals and their accompanying tasks can be categorized according to goal clarity, complexity, and diversity.
B	Correct: Team goals and their accompanying tasks can be categorized according to goal clarity, complexity, and diversity.
C	Incorrect: Team goals and their accompanying tasks can be categorized according to goal clarity, complexity, and diversity.
D	Incorrect: Team goals and their accompanying tasks can be categorized according to goal clarity, complexity, and diversity.

 

 

PTS:   1

 

6. Effective team performance is dependent upon a team’s ability to form ____ with other teams in a positive and productive manner.

a.	municipalities	c.	intragroup dynamics
b.	intergroup relationships	d.	independence

 

 

ANS:  B

 

	Feedback
A	Incorrect: Effective team performance is dependent upon a team’s ability to form intergroup relationships  with other teams in a positive and productive manner.
B	Correct: Effective team performance is dependent upon a team’s ability to form intergroup relationships  with other teams in a positive and productive manner.
C	Incorrect: Effective team performance is dependent upon a team’s ability to form intergroup relationships  with other teams in a positive and productive manner.
D	Incorrect: Effective team performance is dependent upon a team’s ability to form intergroup relationships  with other teams in a positive and productive manner.

 

 

PTS:   1

 

7. ____ leadership is the legitimate authority given to a team member.

a.	Formal	c.	Informal
b.	Official	d.	Direct

 

 

ANS:  A

 

	Feedback
A	Correct: Formal leadership is the legitimate authority given to a team member.
B	Incorrect: Formal leadership is the legitimate authority given to a team member.
C	Incorrect: Formal leadership is the legitimate authority given to a team member.
D	Incorrect: Formal leadership is the legitimate authority given to a team member.

 

 

PTS:   1

 

8. Members carrying out ____ activities are involved in general scanning for ideas and information about the external environment.

a.	ambassador	c.	scouting
b.	functional	d.	locating

 

 

ANS:  C

 

	Feedback
A	Incorrect: Members carrying out scouting activities are involved in general scanning for ideas and information about the external environment.
B	Incorrect: Members carrying out scouting activities are involved in general scanning for ideas and information about the external environment.
C	Correct: Members carrying out scouting activities are involved in general scanning for ideas and information about the external environment.
D	Incorrect: Members carrying out scouting activities are involved in general scanning for ideas and information about the external environment.

 

 

PTS:   1

 

9. ____ group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.

a.	Normal	c.	Unbiased
b.	Biased	d.	Nominal

 

 

ANS:  D

 

	Feedback
A	Incorrect: Nominal group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.
B	Incorrect: Nominal group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.
C	Incorrect: Nominal group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.
D	Correct: Nominal group technique and Delphi technique elicit group members’ opinions prior to judgments about those opinions.

 

 

PTS:   1

 

10. The ____ stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.

a.	storming	c.	adjourning
b.	forming	d.	performing

 

 

ANS:  A

 

	Feedback
A	Correct: The storming stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.
B	Incorrect: The storming stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.
C	Incorrect: The storming stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.
D	Incorrect: The storming stage of team development is characterized by disagreement, counter-independence, and the need to manage conflict.

 

 

PTS:   1

 

COMPLETION

 

1. Teams have a defined purpose, membership or composition, structure, specific processes, and ___________________.

 

ANS:  leadership

 

PTS:   1

 

2. When an organization moves to cross-functional teams, employees may have multiple ____________________, perhaps to a project team manager as well as their functional manager.

 

ANS:  accountabilities

 

PTS:   1

 

3. A major challenge resulting from ____________________ is managing these multiple viewpoints and worldviews and the conflicts that may result from interactions among many team members.

 

ANS:  diversity

 

PTS:   1

 

4. ___________________ is a measure of worth conferred on an individual by a group.

 

ANS:  Status

 

PTS:   1

 

5. The principle of ____________________ specifies that organizational structures and processes must be aligned with a number of factors.

 

ANS:  contingency

 

PTS:   1

 

6. ___________________ refers to the degree to which team members must rely on one another to perform work effectively.

 

ANS:  Task interdependence

 

PTS:   1

 

7. ____________________ is a situation in which one group member must act before another one can.

 

ANS:  Sequential interdependence

 

PTS:   1

 

8. ____________________ rewards employees for acquiring specific skills needed by an employee’s team.

 

ANS:  Skill-based pay

 

PTS:   1

 

9. When tasks are relatively complex, centralized ____________________ lower both speed and accuracy because of information overload.

 

ANS:  communication networks

 

PTS:   1

 

10. The ____________________ stage of team development is when the team grows more cohesive and aligned in purpose and actions.

 

ANS:  norming

 

PTS:   1

 

MATCHING

 

Match each item with a statement below:

a.	tenure diversity
b.	ambassador activities
c.	pooled interdependence
d.	psychological safety
e.	social capital
f.	informal groups
g.	task-coordinator activities
h.	team cohesiveness
i.	reciprocal interdependence
j.	project teams

 

 

1. Situation in which each member makes a contribution to the group output without the need of interaction among members

 

2. Often form naturally by individuals in the organization to fill a personal or social interest or need

 

3. Time limited, producing one-time outputs such as a new product or service or a new information system

 

4. Degree to which members of a group are attracted to other members and, thereby, are motivated to stay in the group

 

5. Length of time members have been on the team

 

6. Individuals’ perceptions about the consequences of interpersonal risks in their work environment

 

7. Where communication is frequent with other groups and persons at lateral levels in the organization.

 

8. Web of cooperative relationships between providers in a service system that involve interpersonal trust, norms of reciprocity and mutual aid

 

9. Situation in which the outputs of each member become inputs for the others; thereby, each member poses a contingency for the other

 

10. Where communication is frequent with those above in the hierarchy

 

1. ANS:  C                    PTS:   1

 

2. ANS:  F                    PTS:   1

 

3. ANS:  J                     PTS:   1

 

4. ANS:  H                    PTS:   1

 

5. ANS:  A                    PTS:   1

 

6. ANS:  D                    PTS:   1

 

7. ANS:  G                    PTS:   1

 

8. ANS:  E                    PTS:   1

 

9. ANS:  I                     PTS:   1

 

10. ANS:  B                    PTS:   1