Illustrated Course Guides Teamwork & Team Building - Soft Skills for a Digital Workplace, 2nd Edition by Jeff Butterfield - Test Bank

Illustrated Course Guides Teamwork & Team Building - Soft Skills for a Digital Workplace, 2nd Edition by Jeff Butterfield - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   1. People interact on a purely professional level all of the time.   a. True   b. …

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Illustrated Course Guides Teamwork & Team Building – Soft Skills for a Digital Workplace, 2nd Edition by Jeff Butterfield – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. People interact on a purely professional level all of the time.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Teamwork 50
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

2. A common mistake that team leaders and supervisors make is to talk too little during the first team meetings.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

3. Everyone has an ego.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

4. Sometimes you have to tolerate some egotistical behavior from key people so they do not withdraw their contribution.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

5. Social events are an appropriate way to celebrate team successes.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 64
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

6. When talking to an egotistical person, repeat their name frequently.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 61
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

7. Conflicts emerge as a natural part of work life.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 62
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

8. When dealing with conflict, never ask for help from others if difficulties arise.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Teamwork 63
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

9. Members are more committed to ideas generated by others.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Teamwork 54
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

10. Training lets team members work together and get to know each other.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 56
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

11. Establishing the procedures and protocols the group will use is an excellent group-growing activity. _________________________

ANSWER:   False – team-building
POINTS:   1
REFERENCES:   Teamwork 56
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

12. A key element of personal identity is a profile. _________________________

ANSWER:   False – name
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

13. The term ego is a part of Sigmund Freud’s model of the human psyche and refers to a person’s self-esteem. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

14. Calling someone by their title can help you take control of the dialogue and command their attention. _________________________

ANSWER:   False – name
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

15. People often clash when they don’t sense any clear friendship. _________________________

ANSWER:   False – leadership
POINTS:   1
REFERENCES:   Teamwork 62
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

16. The purpose of an online social network is to build social relationships among its members. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 66
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

17. If a person is not a good fit for the team, the team leader should remove them from the team. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 62
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

18. Criticism is a key element of team building. _________________________

ANSWER:   False – Motivation, motivation
POINTS:   1
REFERENCES:   Teamwork 64
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

19. Self-disclosure quickly changes a simple group into a cohesive team. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

20. A team member is being egotistical when he or she claims credit for the work of others or dominates discussions or meetings. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

21. If a team has poor group dynamics, members are often ____.

  a. motivated b. inspired
  c. in conflict d. in sync

 

ANSWER:   c
POINTS:   1
REFERENCES:   Teamwork 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

22. To reinforce members’ feelings of worth, identity, and self-esteem, let them know they are ____.

  a. part of a productive team b. great at working independently
  c. on the verge of being fired d. easily replaced

 

ANSWER:   a
POINTS:   1
REFERENCES:   Teamwork 50
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

23. Early group meetings should be held ____.

  a. in a familiar meeting room b. in a familiar office
  c. in a building off site d. virtually

 

ANSWER:   c
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

24. You should encourage self-disclosure of a team’s development process ____.

  a. never b. anytime
  c. in the early stages d. in the late stages

 

ANSWER:   c
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

25. As a team leader, you can distribute power by delegating ____.

  a. at least one task per member b. to a select group
  c. to an assistant d. to a project leader

 

ANSWER:   a
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

26. People are more likely to embrace the team and become active members if they ____.

  a. have seniority b. have a stake in it
  c. have a deadline d. have friends on the team

 

ANSWER:   b
POINTS:   1
REFERENCES:   Teamwork 52
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

27. All of the following are examples of why people resist change except ____.

  a. they want their work lives to be stable b. team activities can upset work routines
  c. they may have to alter the pace of their work d. they are unhappy doing what they are doing

 

ANSWER:   d
POINTS:   1
REFERENCES:   Teamwork 54
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

28. To help a team meet its goals, a team leader should not ____.

  a. make demands b. be persuasive
  c. encourage d. communicate

 

ANSWER:   a
POINTS:   1
REFERENCES:   Teamwork 54
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

29. ____ involves activities designed to improve a team’s performance.

  a. Team-grouping b. Team-gathering
  c. Team-building d. Team-storming

 

ANSWER:   c
POINTS:   1
REFERENCES:   Teamwork 56
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

30. Instead of working on team tasks at the first meeting, start with ____.

  a. start up tasks b. warm up tasks
  c. initial tasks d. beginning tasks

 

ANSWER:   b
POINTS:   1
REFERENCES:   Teamwork 56
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

31. If someone’s ego causes him or her to behave aggressively, dominate meetings, or take credit for the team’s efforts, the team leader should ____.

  a. allow it b. fire them
  c. support it d. respond directly

 

ANSWER:   d
POINTS:   1
REFERENCES:   Teamwork 60
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

32. ____________________ are the ways that people interact with each other.

ANSWER:   Group dynamics
POINTS:   1
REFERENCES:   Teamwork 50
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

33. A ____________________ is someone who can inspire or encourage others to change.

ANSWER:   change agent
POINTS:   1
REFERENCES:   Teamwork 54
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

34. Exercises that help a group begin to form itself into a team are called ____________________.

ANSWER:   icebreakers
ice breakers
icebreaker activities
ice breaker activities
POINTS:   1
REFERENCES:   Teamwork 56
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

35. An ____________________ is the set of qualities that makes others see the group as a whole.

ANSWER:   identity
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

36. A ____________________ is a graphic that represents a company or other group.

ANSWER:   logo
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

37. Identify at least four guidelines for communicating openly.

ANSWER:   Introduce yourself to the team.
Talk about your background.
Mention your previous group experience.
Share your goals for the group.
Offer to lead the discussion on a topic.
Track interaction to keep the discussion balanced.
Start a discussion by having each person say something.
POINTS:   1
REFERENCES:   Teamwork 53
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

38. Identify at least four ways to discuss team successes.

ANSWER:   Pay attention to what your teammates are doing and completing.
Compliment teammates.
Comment specifically about what your teammates are achieving.
Talk about team successes during team meetings.
Take credit for your accomplishments.
Encourage teammates to share good news.
POINTS:   1
REFERENCES:   Teamwork 65
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

As team leader you have called a meeting to determine your team name. You want a name that is easily recognizable. The team wants to develop a logo to brand the team. To help with motivation you have also suggested that the team develop a slogan.

 

39. According to the case above, what part of the team brand will be a source of pride for team members?

ANSWER:   a slogan
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Subjective Short Answer
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

40. According to the case above, what will help your team be more identifiable?

ANSWER:   a name
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Subjective Short Answer
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

41. According to the case above, what part of the team brand will serve as a visual reminder of the team?

ANSWER:   a logo
POINTS:   1
REFERENCES:   Teamwork 58
QUESTION TYPE:   Subjective Short Answer
HAS VARIABLES:   False
PREFACE NAME:   Case C-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

Identify whether the statements pertaining to overcoming resistance are do’s or don’ts.

a. Do
b. Don’t

 

REFERENCES:   Teamwork 55
QUESTION TYPE:   Matching
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:00 PM
DATE MODIFIED:   5/3/2016 4:00 PM

 

42. Understand why people resist change.

ANSWER:   a
POINTS:   1

 

43. Discuss the pros and cons.

ANSWER:   a
POINTS:   1

 

44. Let misunderstandings linger.

ANSWER:   b
POINTS:   1

 

45. Demand that team members complete tasks and meet goals.

ANSWER:   b
POINTS:   1

 

46. Persuade and encourage team members.

ANSWER:   a
POINTS:   1

 

 

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