Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3e Jeff Butterfield - Test Bank Instant Download - Complete Test Bank With Answers Sample Questions Are Posted Below 1. Business letters are the most popular way to exchange written messages. a. True b. False ANSWER: False POINTS: …
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Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3e Jeff Butterfield – Test Bank
Instant Download – Complete Test Bank With Answers
Sample Questions Are Posted Below
1. Business letters are the most popular way to exchange written messages.
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2. You usually write letters to communicate with people inside your organization.
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3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.
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4. Only the first word of the complimentary close is capitalized.
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5. A handwritten signature is still required with the simplified letter format.
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6. If you can comply with only part of your reader’s request, start with the bad news.
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7. A handwritten note is more memorable and personal than a typed letter and is particularly well suited for appreciation messages.
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8. Goodwill messages are personal communication and should be written as though two people were having a conversation.
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9. A(n) ____________________ is a professional communication tool for delivering messages outside of an organization.
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10. When you start to write, follow the standard conventions for business letters. Using the correct form, or ____________________, shows your professionalism and simplifies your task as a writer.
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11. When appropriate, include ____________________ to indicate you are sending material with the letter.
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12. Unlike the format for formal business letters, you can use a more direct, informal style called the ____________________ letter format for routine letters.
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13. ____________________ is the process of convincing others to change their beliefs or actions.
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14. You should send a letter using ____ to document the date your message as delivered.
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15. A written letter is appropriate when you want to offer ____.
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16. The closing statement in a formal letter can ____.
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17. In the inside address, include your reader’s ____ regardless of the salutation format.
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18. Complimentary closes end with a ____.
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19. Include reference initials if you wrote the letter but someone else typed it. For example, KL:mcd shows that ____ typed the letter.
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20. The simplified letter format omits all of the following EXCEPT the ____.
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21. You can also grab attention with visual persuasion by highlighting key words with ____.
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22. When writing a persuasive letter, open with a(n) ____.
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23. IM software for business use is classified as ____.
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24. Most business letters are written on ____ stationery that includes the company name, street address, telephone and fax numbers, and Web site address.
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25. A business letter is considered formal communication and should always start with a ____.
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| Jason is writing a formal business letter to document his decision to enter into a long-term agreement with a trucking supplier. Please answer the questions below. |
26. When dating his letter, Jason should ____.
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27. When writing the salutation it is recommended that Jason include the word Dear followed by the reader’s name, and then a ____.
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28. When closing the letter, Jason uses a ____ close such as Sincerely, Respectfully, or Cordially.
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29. If you need to maintain a written record of formal communication with someone outside your company, a business letter is often the best choice. _________________________
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30. The part of the business letter that contains paragraphs that provide your reader with information, an explanation, or other details related to your message is called the heart of the letter. _________________________
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31. The most common complimentary close in business correspondence is “Yours truly.” _________________________
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32. You can develop and foster the professional relationships that are crucial to your career success through promotional communication, which includes messages of appreciation, recognition, condolence, and apology. _________________________
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33. Instant messaging is a technology that involves communication between two people who type text messages to one another using a computer, mobile phone, or other device connected to the Internet. _________________________
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34. Personal text messages often use slang, shorthand, “text speak,” and emoticons to abbreviate common words or expressions and to reduce the amount of necessary typing . _________________________
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35. If you need to communicate with someone you haven’t met or don’t know personally, send a(n) e-mail message to establish a professional relationship. _________________________
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36. Business letters are typically sent via first-class mail, which can take several days to be delivered. _________________________
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37. Most business letters are written on letterhead stationery that includes a logo that identifies the organization. _________________________
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38. Use either Mr. or Miss for the courtesy title, unless you are addressing someone with a formal title such as Dr. or Reverend. _________________________
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39. Please describe the three responses you can give to a written request: compliance, denying the request in a direct way, and denying the request in an indirect way.
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40. List three situations when you would use a business letter. List three situations when you would choose to use either a phone call or an e-mail message.
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Please identify the letter of the choice that best matches the numbered definition below.
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41. Professional communication tool for delivering messages outside of an organization
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42. Process of convincing others to change their beliefs or actions
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43. Correct form for formal business letters
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44. Messages of appreciation, recognition, condolence, and apology
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45. Format for routine letters sent as mass mail, such as sales letters and announcements
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Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
