Subtotal: $800.00

Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3e Jeff Butterfield - Test Bank

Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3e Jeff Butterfield - Test Bank   Instant Download - Complete Test Bank With Answers     Sample Questions Are Posted Below   1. You can often find the name of the hiring manager by asking the organization’s receptionist.   a. True   b. False …

$19.99

Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3e Jeff Butterfield – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. You can often find the name of the hiring manager by asking the organization’s receptionist.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

2. When working with cover letters and resumes, send your letter again if you don’t receive a response within a couple of weeks.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

3. When writing a cover letter, you should avoid generic salutations such as “Dear Sir/Madam,” or “To Whom It May Concern.”

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

4. It is fine to use friends, neighbors, or family members as references.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 84
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

5. Include a list of references as part of your resume.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
DIFFICULTY:   i
REFERENCES:   Written Communication 84
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

6. A thank-you e-mail message is just as memorable as a thank-you letter.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 86
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

7. If you accept a job, let other companies that you’ve applied to know you are no longer available.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 88
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

8. Professional networking sites are just as effective and can take the place of in-person meetings.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 90
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

9. It is recommended that your objective should reflect your goals, even if it doesn’t match the job description, as shown in the figure above.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 79
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

10. In a resume, it is recommended that you include a personal e-mail address with your contact information, as shown in the figure above.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 79
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

11. A(n) ____________________ is a meeting between you and the hiring manager in which you both discuss the job opportunity and your qualifications.

ANSWER:   interview
POINTS:   1
REFERENCES:   Written Communication 74
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

12. A(n) ____________________ (sometimes called a letter of application) is a short, personalized letter you send with your resume to indicate your interest in an employment opportunity.

ANSWER:   cover letter
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

13. A(n) ____________________ resume presents your work experience and education sorted by date.

ANSWER:   chronological
reverse-chronological
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

14. A(n) ____________________ resume highlights your skills and abilities instead of your work
history.

ANSWER:   functional
skills
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

15. A(n) ____________________ is a Web site you use to connect with employers and colleagues with a variety of online methods, such as e-mail and instant messages.

ANSWER:   professional networking site
POINTS:   1
REFERENCES:   Written Communication 90
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

16. According to The Conference Board, a business research organization, over ____ new job vacancies are posted online each month.

  a. 1 million b. 2 million
  c. 3 million d. 4 million

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 75
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

17. The ____ paragraph of your cover letter should briefly present three to five of your qualifications, accomplishments, or skills that relate to the open position.

  a. first b. second
  c. third d. none of the above

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

18. Conclude your cover letter by directly requesting ____.

  a. a phone call b. an interview
  c. information about the company d. feedback on your resume

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 76
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

19. Organize your resume using ____ headings.

  a. right-aligned b. left-aligned
  c. centered d. floating

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

20. If your employment history includes less than ____ positions, limit your resume to a single page.

  a. two b. three
  c. four d. five

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

21. A recent survey on CareerBuilder.com found that only 8 percent of workers admitted to padding their resumes, yet ____ percent of hiring managers reported they caught a lie on a resume.

  a. 29 b. 39
  c. 49 d. 59

 

ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 81
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

22. The ____ resume is appropriate for students with limited work experience, career changers, or people with irregular work histories.

  a. functional b. chronological
  c. either a. or b. d. neither a. nor b.

 

ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

23. Large to midsized companies sometimes use ____ to scan resumes, searching for keywords to determine if you are qualified for the position.

  a. applicant-tracking software b. large scanners
  c. applicant-tracking hardware d. fax scanners

 

ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

24. If you receive a ____ letter, send a follow-up message or letter to the hiring manage and ask them to reconsider you if this or a similar position becomes available.

  a. offer b. rejection
  c. reference d. cover

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 86
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

25. On LinkedIn, you can build a network from people ____.

  a. in your e-mail address book b. current and past colleagues
  c. former classmates d. all of the above

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 90
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

26. Besides asking someone to serve as a reference for you, request each recommender to write a ____.

  a. general letter of reference b. specific letter of reference
  c. list of your qualifications d. list of their qualifications

 

ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 84
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

27. If you are sure your resume will be scanned, make sure the format uses a____.

  a. common font b. plain text (no bold, italic, underlining)
  c. both a. and b. d. neither a. nor b.

 

ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

28. Use present-tense verbs for your current job and ____ for previous positions.

  a. present-tense b. past-tense
  c. either a. or b. d. neither a. nor b.

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

Sam is a new college graduate who is looking for an entry level Accounting position.  He has been receiving tips and pointers from his schools career placement center.  Please answer the questions below.

 

29. Regarding the Education Summary section of his resume, Sam is advised to ____.

  a. include his high school information
  b. list all of the college courses he has taken
  c. include his grade point average if it is 2.5 or higher
  d. refer to specific courses if they relate to the position

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 79
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case D-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

30. When completing the Employment History section of his resume, Sam is correct if he has ____.

  a. used short, concrete descriptions b. formatted the history in a bulleted list
  c. quantified his achievements d. all of the above

 

ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 79
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case D-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

31. Sam has two personal e-mail accounts: roadhog444@dirtlane.com and SamMoore@gomail.com. His career placement advisor recommends he list ____ on his resume.

  a. roadhog444@dirtlane.com b. SamMoore@gomail.com
  c. both a. and b. d. neither a. nor b.

 

ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 79
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
PREFACE NAME:   Case D-1
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

32. A reference letter is a one- or two-page summary of your education, employment history, skills, and accomplishments. _________________________

ANSWER:   False – resume
POINTS:   1
REFERENCES:   Written Communication 78
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

33. Use headings, lines, white space, color, and bold and italic fonts to break up the page and call attention to your sections in a clear, uncluttered format. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

34. Some e-resumes are online presentations that include images or links to reference letters, awards, work samples, photographs, and videos. _________________________

ANSWER:   False – e-portfolios
POINTS:   1
REFERENCES:   Written Communication 85
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

35. Some social networking sites, such as LinkedIn, are designed to communicate and share professional information, including information about jobs and careers. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 90
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

36. If you decide to accept a job offer, immediately send a formal letter of acceptance, even if you already accepted the job offer in person or on the phone. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 88
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

37. Providing several letters of reference is more impressive than supplying a list of names and telephone numbers. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 84
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

38. In an employment synopsis, list only the years that you worked with each organization. _________________________

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

39. On your resume, the entries in each of your bulleted lists should be short, active, and memorable. Starting each of these entries with a(n) passive verb makes them more interesting and easier to read. _________________________

ANSWER:   False – action
POINTS:   1
REFERENCES:   Written Communication 82
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

40. If you are a current student or a recent graduate with a limited employment history, list your school activities first. _________________________

ANSWER:   False – education
POINTS:   1
REFERENCES:   Written Communication 80
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

41. The education section should be customized for the job opening to demonstrate how your career goals match the position requirements. _________________________

ANSWER:   False – objective
POINTS:   1
REFERENCES:   Written Communication 78
QUESTION TYPE:   Modified True / False
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

42. Describe a cover letter and resume and what is included in each type of document.

ANSWER:   A cover letter (sometimes called a letter of application) is a short, personalized letter you send with your resume to indicate your interest in an employment opportunity. A well-written cover letter should capture your reader’s attention, identify which position you are applying for, highlight the key qualifications on your resume, and request an interview.

A resume is a one- or two-page summary of your education, employment history, skills, and accomplishments. Like a cover letter, you customize a resume for each potential employer. A well-written resume presents your background and promotes the qualities and achievements that are most likely to appeal to your targeted employer.

POINTS:   1
REFERENCES:   Written Communication 76, Written Communication 78
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

43. Describe a chronological and functional resume.  When would you use each type of resume?

ANSWER:   A chronological resume, sometimes called a reverse-chronological resume, presents your work experience and education sorted by date. Entries start with the most recent position held (or school attended) and work backwards. Include more detail for your most recent entries and less for those further in the past. The chronological style is the most popular with recruiters and hiring managers because it shows a clear time line of your employment. If you have a relatively steady work history and several relevant positions, the chronological format is usually your best choice.

A functional resume, also called a skills resume, highlights your skills and abilities instead of your work history. The functional format breaks the resume into several categories and showcases the talents, responsibilities, and accomplishments you can demonstrate through college classes, volunteer work, employment, hobbies, or other means. The functional resume is appropriate for students with limited work experience, career changers, or people with irregular work histories. Functional resumes are also popular in certain industries, such as the arts, graphic design, and Web development.

POINTS:   1
REFERENCES:   Written Communication 80, Written Communication 82
QUESTION TYPE:   Essay
HAS VARIABLES:   False
TOPICS:   Critical Thinking
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

Please identify the letter of the choice that best matches the numbered situations below.

a. chronological
b. functional

 

REFERENCES:   Written Communication 83
QUESTION TYPE:   Matching
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

44. Your employment history includes many gaps

ANSWER:   b
POINTS:   1

 

45. Your work history follows a clear career path

ANSWER:   a
POINTS:   1

 

46. Most of your experience has been in one field

ANSWER:   a
POINTS:   1

 

47. You want to enter a new field of employment

ANSWER:   b
POINTS:   1

 

48. You are a college student with little experience in your chosen field

ANSWER:   b
POINTS:   1

 

 

Additional information

Add Review

Your email address will not be published. Required fields are marked *