Interpersonal Conflict Hocker Wilmot 10e - Test Bank

Interpersonal Conflict Hocker Wilmot 10e – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

EXAM QUESTIONS:

Chapter 5

 

True/False

 

T          F          1. An individual’s conflict style is developed early in life and remains static

throughout her/his lifetime.

 

T         F          2. Integrating, unlike compromising, involves not a moderate level of concern for

goals but a high level of concern for them.

 

T          F          3. In marriages, avoidance of conflict relates to higher satisfaction in general.

 

T         F          4. If you are engaged in a conflict in a highly impersonal situation (like talking to

an insurance company), asking for the person’s name so you can use it when you

call back is a strategy Hocker and Wilmot call “calm persistence.”

 

T         F          5. You are more likely to dominate than oblige when you put your needs aside

and meet the needs of the other person.

 

T          F          6. Because integration addresses the needs of all parties, it is considered the

best style for managing all your conflicts.

 

T         F          7. According to the text, verbal aggression is violent communication behavior.

 

T         F          8. “Postponement” can be an effective strategy if the emotional elements of a

conflict are addressed.

 

T          F          9. The avoid/criticize loop is helpful because it gives you time to think about

what you need to actually criticize when you talk to the other person.

 

T         F          10. “Dominating” will often result in the other person trying to dominate as well.

 

 

Multiple Choice Questions

 

 

1. Conflict _____ are patterned responses, or clusters of behavior, that people use in conflict.

 

1. beliefs
2. styles
3. assumptions
4. values
5. habits

 

Ans: b

 

2. You are more likely to dominate than oblige when you score high on which of the following?

 

1. Concern for self
2. Concern for others
3. Concern for relationship
4. Self-actualization
5. Other-orientation

 

Ans: a

 

 

 

3. Rahim identified five conflict styles that individuals use in a variety of conflict situations. The number 3 in the grid above corresponds with which of the following styles?

 

1. Obliging
2. Dominating
3. Avoidance
4. Compromising
5. Integration

 

Ans: d

 

4. Rahim identified five conflict styles that individuals use in a variety of conflict situations. The number 5 in the grid above corresponds with which of the following styles?

 

1. Obliging
2. Dominating
3. Avoidance
4. Compromising
5. Integration

 

Ans: e

 

5. In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?

 

1. Avoidance
   b. Dominating
   c. Compromising
   d. Obliging
   e. Integrating

 

Ans: b

 

6. All of the following are examples of verbal aggression except:

 

1. character attacks.
2. ridicule.
3. requests for information.
4. profanity.
5. criticism.

 

Ans: c

 

7. Which of the following is a disadvantage of using obliging as a conflict style?

 

1. It tests the commitment of partners in a relationship when overused.
2. It can foster an undertone of competitiveness if people develop a pattern of showing each other how nice they can be.
3. It is not worth the time and energy consumed if investment in the issue by the parties involved in the conflict is very low.
4. It makes conflict simmer and heat up unnecessarily by discouraging dominant behavior.
5. It presents the obliging parties as invested too heavily in a conflict situation.

 

Ans: b

 

8. Which of the following is true of patterns of violence?

 

1. Domestic abuse victims are least likely to be killed when they try to leave than at any other time.
2. Women in general try to leave the scene rather than placate during a violent confrontation.
3. Intimate violence is usually nonreciprocal.
4. Physical aggression is seldom preceded by verbal aggression.
5. Husbands are more likely than wives to minimize and deny their violence.

 

Ans: e

 

9. Nicole and Ryan always disagree over where they should spend their holidays. Each time Nicole tries to discuss this issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict identified by Rahim in your text?

 

1. Obliging
2. Dominating
3. Avoidance
4. Compromise
5. Integration

 

Ans: c

 

10. Which of the following is a disadvantage of using domination as a style for managing conflict?

 

1. Domination prioritizes external goals over the relationship between conflicting parties.
2. Conflicting parties are generally not equal in power.
3. Domination often reduces the options to an “either/or” status.
4. Domination can fuel more competition and reduce flexibility.
5. All of the answers are correct.

 

Ans: e

 

11. Rashid is responsible for taking care of his younger brother one afternoon a week, but he does not like to come across as an “authority figure” with his brother. Instead, he prefers to be viewed as a fun-loving brother. One afternoon, when his brother begins to jump on the couch for the fourth time, Rashid tells him to quit or the little brother won’t be able to go to his favorite restaurant the next day for their uncle’s birthday. Which of the following best describes the credibility of Rashid’s threat?

 

1. It is not credible because Rashid appears unwilling to invoke the punishment.
2. It is not credible because Rashid does not control the outcome of the sanction.
3. It is credible because the punishment is not something to be avoided.
4. It is credible because Rashid seems willing to carry out the punishment.
5. It is not credible because it is not a negative sanction.

 

Ans: b

 

12. Conflict patterns that tend to mirror one another are called:

 

1. complementary patterns.
2. reciprocal patterns.
3. reflective patterns.
4. symmetrical patterns.
5. redundant patterns.

 

Ans: a

 

13. Which of the following statements is true of the complementary patterns of conflict interaction?

 

1. They are tactics that are different from one another but mutually reinforcing.
2. They occur in conflicts when the participants’ tactics mirror one another.
3. They occur when all the parties in a conflict escalate the issue.
4. They are styles of conflict that create a devitalized spiral.
5. They exclusively occur outside of business contexts.

 

Ans: a

 

 

Short-Answer/Essay Questions

 

 

1. What is the relationship between domination, threats, and verbal aggression?

 

2. List five communication characteristics that describe people who are rhetorically sensitive.

 

3. Hocker and Wilmot caution the readers about using the different styles of conflicts. Describe these cautions, and discuss their implications for conflict management.

 

4. Differentiate between complementary and symmetrical patterns of conflict.

 

5. Identify at least two advantages and two disadvantages of each of the five conflict styles identified by Rahim in your text.

 

6. Select one of the five conflict styles, and discuss how getting “stuck” in it can have negative consequences.

 

7. Explain the difference between “aggressive” and “assertive” behavior using terminology from the chapter and specific examples.