Interpersonal Skills in Organizations Suzanne de Janasz 6e - Test Bank

Interpersonal Skills in Organizations Suzanne de Janasz 6e – Test Bank

 

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Sample Questions Are Posted Below

 

Interpersonal Skills in Organizations, 6e (de Janasz)

Chapter 5   Understanding and Working with Diverse Others

 

1) Diversity can be defined as any attribute relevant to an individual that creates or reinforces a perception that he or she is different from another individual.

 

Answer:  TRUE

Difficulty: 1 Easy

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2) An individual’s personality and family situation are components of the individual’s surface-level diversity.

 

Answer:  FALSE

Difficulty: 1 Easy

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3) Valuing diversity and managing diversity are similar phenomena as both involve actively supervising, coordinating, and directing the diversity individuals bring to an organization.

 

Answer:  FALSE

Difficulty: 1 Easy

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4) Establishing superior customer service is a positive outcome of effectively managing diversity.

 

Answer:  TRUE

Difficulty: 1 Easy

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5) Martha admits that she has biases and prejudices. To improve her ability to understand others, she must analyze her feelings and develop plans for changing them.

 

Answer:  TRUE

Difficulty: 2 Medium

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6) Diverse teams are less likely to be best matched with tasks involving innovation and exploration of new opportunities.

 

Answer:  FALSE

Difficulty: 1 Easy

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7) Having a diverse workforce doesn’t automatically produce positive outcomes.

 

Answer:  TRUE

Difficulty: 1 Easy

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8) Diversity is best understood and managed within an open organizational culture.

 

Answer:  TRUE

Difficulty: 1 Easy

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9) Equal employment opportunity ensures that employment decisions are made without regard to legally protected attributes such as race.

 

Answer:  TRUE

Difficulty: 1 Easy

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10) Affirmative action programs seek to remedy past discrimination by implementing proactive steps based on race or gender to prevent current or future discrimination.

 

Answer:  TRUE

Difficulty: 1 Easy

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11) Ethnocentrism tends to be inconsistent with all individuals.

 

Answer:  FALSE

Difficulty: 1 Easy

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12) Bill, a salesperson at Windows Plus, is ethnocentric because he believes the sales division is superior to the other departments in the organization.

 

Answer:  TRUE

Difficulty: 2 Medium

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13) Women, in contrast to men, tend to use communication to connect with others and build relationships.

 

Answer:  TRUE

Difficulty: 1 Easy

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14) Unlike men, women tend to use communication to request action.

 

Answer:  FALSE

Difficulty: 1 Easy

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15) In countries like Australia where power distance is low, decisions will be made by superiors who have seniority and high status.

 

Answer:  FALSE

Difficulty: 2 Medium

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16) In countries with high uncertainty avoidance, people are expressive, entrepreneurship is encouraged, and citizens change jobs frequently.

 

Answer:  FALSE

Difficulty: 2 Medium

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17) If a country focuses on past and present values, while respecting traditions and fulfilling social obligations, it is said to have a short-term orientation.

 

Answer:  TRUE

Difficulty: 2 Medium

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18) Organizations should provide transition counseling to employees and their families both before and after an assignment outside the home country as a strategy for addressing cross-cultural issues.

 

Answer:  TRUE

Difficulty: 2 Medium

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19) One successful strategy for managing organizational diversity effectively is ensuring that diversity is a bottom-up effort.

 

Answer:  FALSE

Difficulty: 2 Medium

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20) The global mindset comprises intellectual capital, psychological capital, and social capital.

 

Answer:  TRUE

Difficulty: 1 Easy

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21) In ________ diversity, the importance or significance of someone’s difference does not automatically lead to actions or reactions on the part of the individual considering the diversity or difference.

1. A) integrating
2. B) valuing
3. C) cross-cultural
4. D) managing

 

Answer:  B

Difficulty: 2 Medium

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22) ________ involves supervising, coordinating, and directing the differences individuals bring to an organization to create an environment that will allow employees to achieve their full potential while ensuring that strategic organizational goals are being effectively met.

1. A) Valuing diversity
2. B) Managing diversity
3. C) Affirmative action
4. D) Strategic positioning

 

Answer:  B

Difficulty: 2 Medium

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23) Which of the following is a component of an individual’s deep-level diversity?

1. A) The individual’s education
2. B) The individual’s age
3. C) The individual’s gender
4. D) The individual’s language

 

Answer:  A

Difficulty: 1 Easy

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24) Which of the following would most likely be part of an individual’s surface-level diversity?

1. A) The individual’s gender
2. B) The individual’s religious background
3. C) The individual’s education
4. D) The individual’s political views

 

Answer:  A

Difficulty: 3 Hard

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25) Which of the following will help minimize miscommunication with diverse others?

1. A) Concentrating more on the messenger than the message
2. B) Using words that are inclusive rather than exclusive
3. C) Using adjectives that imply the individual is an exception
4. D) Avoiding asking questions when someone uses a different first language

 

Answer:  A

Difficulty: 2 Medium

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26) Which of the following is a way of building relationships with diverse others?

1. A) Avoiding sharing information about oneself
2. B) Forming an opinion about others based on their accent
3. C) Seeking opportunities to interact with a wide variety of peers
4. D) Making derogatory comments about particular groups

 

Answer:  C

Difficulty: 2 Medium

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27) A diverse team will almost always have ________ than a homogeneous team.

1. A) more extensive external contacts
2. B) lesser cognitive resources
3. C) more rigid standards
4. D) narrower vision

 

Answer:  A

Difficulty: 1 Easy

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28) A(n) ________ values diversity of thought, encourages and rewards learning and change, and controls group processes.

1. A) autocratic management system
2. B) centralized organizational structure
3. C) open organizational culture
4. D) bureaucratic management system

 

Answer:  C

Difficulty: 1 Easy

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29) ________ seek to remedy past discrimination by implementing proactive steps based on race or gender to prevent current or future discrimination.

1. A) Equal opportunity policies
2. B) Emancipation programs
3. C) Integration policies
4. D) Affirmative action programs

 

Answer:  D

Difficulty: 2 Medium

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30) An unjustified negative attitude toward a person based on his/her membership in a particular group is

1. A) prejudice.
2. B) power distance.
3. C) stereotyping.
4. D) ethnocentrism.

 

Answer:  A

Difficulty: 1 Easy

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31) Alan does not want to lend his car to Linda, his co-worker, because he believes that all women are irresponsible drivers. Which of the following barriers to accepting diversity does this scenario illustrate?

1. A) Backlash
2. B) Prejudice
3. C) Harassment
4. D) Pluralism

 

Answer:  B

Difficulty: 3 Hard

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32) ________ individuals see their group-related customs or beliefs as “right” and evaluate others’ beliefs or practices against this yardstick.

1. A) Polycentric
2. B) Ethnocentric
3. C) Egocentric
4. D) Geocentric

 

Answer:  B

Difficulty: 1 Easy

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33) At association meetings, Remo always makes a point of informing others that he received his law degree from Harvard, giving him a distinctive edge. Remo’s belief that his degree and affiliation with Harvard makes him superior to others is an example of ________.

1. A) prejudice
2. B) ethnocentrism
3. C) discrimination
4. D) stereotyping

 

Answer:  B

Difficulty: 3 Hard

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34) Making incorrect causal attributions, such as “He was asking for it.” when referring to a young man who is accidentally hit by a car while walking back home from work illustrates

1. A) blaming the victim.
2. B) discrimination.
3. C) harassment.
4. D) ethnocentrism.

 

Answer:  A

Difficulty: 2 Medium

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35) James, an HR manager, recruits only men for most of the top positions in his organization. This attitude of James is an example of ________.

1. A) persuasion
2. B) harassment
3. C) discrimination
4. D) ethnocentrism

 

Answer:  C

Difficulty: 3 Hard

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36) Alexia is constantly criticized by her boss at work, particularly about her sense of dressing and hairstyle, and she is also hurt by his racist comments. In this case, Alexia is subjected to ________.

1. A) discrimination
2. B) polyvictimization
3. C) ethnocentrism
4. D) harassment

 

Answer:  D

Difficulty: 3 Hard

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37) ________ refers to the negative reaction to members of previously underrepresented groups gaining power and influence, which leads to fear, resentment, and reverse discrimination.

1. A) Backlash
2. B) Discrimination
3. C) Harassment
4. D) Ethnocentrism

 

Answer:  A

Difficulty: 1 Easy

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38) In the context of gender-based differences in communication styles, men differ from women in that men

1. A) regularly talk about their feelings.
2. B) get to the point of conversation without descriptive details.
3. C) are most likely interested in developing relationships with people.
4. D) use conversation to connect with another individual.

 

Answer:  B

Difficulty: 2 Medium

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39) Men can learn from women’s managerial styles by

1. A) using appropriate relationship building in the workplace.
2. B) being less subtle and ambiguous.
3. C) acting more assertive.
4. D) being more direct, especially when giving instructions.

 

Answer:  A

Difficulty: 2 Medium

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40) What one culture considers rude, another sees as perfectly acceptable. In some cultures, it is appropriate to use a stern, direct tone in admonishing strangers or in conducting business deals. This is an example of cross-cultural diversity in terms of

1. A) nonverbal communication.
2. B) social conventions.
3. C) semantics and connotations.
4. D) power distance.

 

Answer:  B

Difficulty: 1 Easy

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41) Which of the following traits is associated with male gender stereotypes?

1. A) Being indecisive
2. B) Being emotional
3. C) Being protective
4. D) Being sensitive

 

Answer:  C

Difficulty: 1 Easy

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42) Which of the following statements is true about countries where power distance is high?

1. A) Organizations are characterized by paternalistic management.
2. B) Status is less important.
3. C) Competence is valued over seniority.
4. D) Distribution of power is equal between higher and lower level employees in organizations.

 

Answer:  A

Difficulty: 2 Medium

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43) In countries where power distance is low, ________.

1. A) a supreme authority maintains tight control over policies and procedure
2. B) status is most important
3. C) organizations are characterized by paternalistic management
4. D) decision making is shared across employee levels

 

Answer:  D

Difficulty: 2 Medium

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44) In ________ cultures, people are valued for their self-motivation and self-interest.

1. A) individualistic
2. B) high power distance
3. C) high uncertainty avoidance
4. D) short-term orientation

 

Answer:  A

Difficulty: 1 Easy

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45) According to Hofstede’s dimensions of cross-cultural differences, a country in which the emphasis is on group harmony and total involvement in decision making is likely to have

1. A) a collectivist approach.
2. B) a short-term orientation.
3. C) low uncertainty avoidance.
4. D) high power distance.

 

Answer:  A

Difficulty: 1 Easy

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46) Which of the following statements is true about countries that are high in uncertainty avoidance?

1. A) Rules and procedures are avoided.
2. B) Citizens have the expectation of long-term employment.
3. C) There is unlimited display of emotion.
4. D) Entrepreneurship is encouraged.

 

Answer:  B

Difficulty: 2 Medium

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47) Which of the following dimensions of cross-cultural differences refers to the degree to which emphasis is placed on assertiveness, relationships, and quality of life?

1. A) Uncertainty avoidance
2. B) Masculinity versus femininity
3. C) Long-term versus short-term orientation
4. D) Individualism versus collectivism

 

Answer:  B

Difficulty: 1 Easy

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48) According to Hofstede’s dimensions of cross-cultural differences, countries that encourage employees to work collaboratively and to be less assertive about their own personal needs are considered to be more

1. A) masculine.
2. B) short-term oriented.
3. C) long-term oriented.
4. D) feminine.

 

Answer:  D

Difficulty: 1 Easy

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49) ________ implies focusing on trends toward delaying gratification, thriftiness, and persistence.

1. A) Collectivism
2. B) Uncertainty avoidance
3. C) Long-term orientation
4. D) Power distance

 

Answer:  C

Difficulty: 1 Easy

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50) Which of the following groups would be better able to manage cross-cultural differences?

1. A) Managers committed to accepting a diversity of backgrounds and perspectives
2. B) Employees who prefer work assignments in their home country
3. C) Organizations that adopt a narrow, one-culture perspective
4. D) Executives who spend most of their time with people of their own nationality

 

Answer:  A

Difficulty: 2 Medium

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51) Which of the following is a successful strategy for managing organizational diversity effectively?

1. A) Ensure that diversity is a bottom-up effort.
2. B) Do not take into account generational differences.
3. C) Communicate diversity goals clearly to employees.
4. D) Practice labeling and promote multiple languages.

 

Answer:  C

Difficulty: 2 Medium

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52) What are some of the benefits of promoting diversity in the workplace?

 

Answer:  Managing diversity requires developing new ways of measuring how diversity as a business competency aligns with business strategies to achieve growth, profitability, and sustainably. There are a number of benefits to promoting diversity in the workplace.

 

1) Improving corporate culture by unleashing creativity and performance

2) Facilitating recruitment of new employees, who prefer to work where they can expect to advance

3) Improving relationships with clients

4) Increasing understanding of cross-cultural work teams and global markets

5) Increasing employee morale, productivity, and retention

6) Expanding the global reach and cross-cultural expertise of the organization

7) Decreasing employee complaints and litigation

 

By designing and supporting an organizational culture that maximizes the benefits of diversity, and using that culture to manage various groups of organizational members such as project teams, business startup teams, customer service response teams, the sales force, and top management, businesses can better position themselves to achieve a number of goals.

Difficulty: 2 Medium

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53) Discuss the steps an individual can take to gain awareness in relation to diversity. Provide specific examples for each step.

 

Answer:  Answers will vary while discussing the following issues.

 

 

 

1) Reducing prejudices and use of stereotypes

2) Recognizing diversity, learning to value and respect difference, admitting to biases, examining stereotypes and actions, dispelling myths about diverse others

3) Minimizing miscommunication with diverse others

4) Educating self about diverse issues, practicing effective communication, using inclusive words, avoiding explicit adjectives, being aware of connotations, avoiding forming opinions based on appearance

5) Seeking diverse opportunities, building relationships with diverse others, seeking feedback from diverse others, encouraging candor between diverse others, building trust, making goals to work together

Difficulty: 2 Medium

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54) What is prejudice? Explain with examples.

 

Answer:  Answers will vary. Prejudice is an unjustified negative attitude toward a person based on his or her membership in a particular group, such as not wanting to consider any college students for employment at your business because you believe they are all irresponsible, carefree partyers who will not be reliable workers based on what you have read about them or seen on TV reports, or on one experience you had with a lazy worker who happened to be a college student.

Difficulty: 2 Medium

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55) Identify the differences in the ways men and women communicate.

 

Answer:  Although men and women are equal, they are different. According to the latest research, so too is the way in which men and women communicate. In general, the research demonstrates that women tend to use communication to connect with others; they express feelings, empathize, and build relationships. In contrast, men tend to use communication to assert their status and request action; in so doing they tend to use more direct, succinct language. Some women, however, tend to be more indirect, vague and even apologetic when they speak. This language pattern demonstrates not only how women show deference to others but also why some business associates view women as inferior to men.

Difficulty: 2 Medium

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56) Discuss the strategies that can be implemented by organizations for addressing cross-cultural issues.

 

Answer:  By implementing the following strategies, organizations can improve their employees’ ability to work with others from cultures different from their own.

 

1) Offering language training to employees

2) Encouraging employees to accept work assignments outside the home country

3) Providing transition counseling to employees and their families both before and after an assignment outside the home country

4) Providing training to help employees learn about and be sensitive to cross-cultural differences

5) Examining employment practices to ensure that the company is not intentionally or unintentionally discriminating against anyone due to his or her religion or ethnicity For example, requiring employees to work on Saturdays precludes members of certain religions from joining the organization.

Difficulty: 2 Medium

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