Medical Assisting Administrative And Clinical Procedures With Anatomy & Physiology 3rd edition By Kathryn Booth- Test Bank

Medical Assisting Administrative And Clinical Procedures With Anatomy & Physiology 3rd edition By Kathryn Booth- Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

 

Multiple Choice Questions

1. A ____ is a rule of conduct established and enforced by an authority or governing body, such as the federal government.
   A.  principle
   B.  law
   C.  tort
   D.  policy
   E.  contract

 

2. Another name for terminating care of a patient is _____.
   A. abandonment
   B. negligence
   C. breach of contract
   D. withdrawing from a case
   E. misdemeanor

 

3. A healthcare professional who stops care without providing an equally qualified substitute can be charged with ____.
   A. neglect
   B. delayed treatment
   C. breach of duty
   D. breach of contract
   E. abandonment

 

4. The appropriate way for a physician to terminate the care of a patient is to ____.
   A. inform the patient by telephone
   B. send the patient a certified letter
   C. tell the patient in person
   D. obtain the patient’s consent
   E. send the patient a text message

 

 

5. What is the document called in which a patient names someone to make decisions regarding medical care in the event he or she is unable to do so?
   A. Living will
   B. Durable power of attorney
   C. Life trust
   D. Informed consent
   E. Expressed contract

 

6. A written court order addressed to a specific person, requiring that person’s presence in court at a specific time, is a(n) ____.
   A. contract
   B. subpoena
   C. agent
   D. agreement
   E. consent

 

7. Which of the following is demonstrated when a patient’s leg healed incorrectly because of the way the cast had been applied?
   A. Indirect cause
   B. Possible cause
   C. Accidental cause
   D. Direct cause
   E. Implied cause

 

8. A civil wrong committed against a person or property that causes physical injury or damage to someone’s property or that deprives someone of his or her personal liberty and freedom is called a(n) ____.
   A. duty
   B. tort
   C. battery
   D. assault
   E. breach of contract

 

 

9. A process in which the opposing sides choose a person outside the court system, with special knowledge in the field, to hear and decide a dispute is a(n) ____.
   A. tort
   B. agency
   C. subpoena
   D. contract
   E. arbitration

 

10. At the end of a shift, a labor and delivery nurse leaves a woman in labor before the nurse’s replacement arrives. What kind of negligence does this constitute?
    A. Delay in treatment
    B. Poor judgment
    C. Direct cause
    D. Abandonment
    E. Fraud

 

11. Malpractice lawsuits are part of ____ law.
    A. civil
    B. statutory
    C. common
    D. administrative
    E. criminal

 

12. An employee who is considered to be acting on the physician’s behalf while performing professional tasks is ____.
    A. respondeat superior
    B. subpoena duces tecum
    C. malfeasance
    D. res ipsa loquitur
    E. subpoena testificandum

 

 

13. A physician is said to have been ____ if a patient shows that the physician failed to comply with the standards of the profession.
    A. liable
    B. in breach of contract
    C. derelict
    D. in arbitration
    E. injured

 

14. An unlawful act or misconduct is ____.
    A. nonfeasance
    B. misfeasance
    C. malfeasance
    D. res ipsa loquitur
    E. respondeat superior

 

15. A surgical incision is reopened after a patient starts to show signs of internal bleeding. It is discovered that the surgeon did not complete closure of all severed capillaries at the operative site. This is an example of ____.
    A. delayed treatment
    B. poor patient healing
    C. malpractice
    D. inappropriate postoperative care
    E. abandonment

 

16. The term res ipsa loquitur refers to cases in which the ____.
    A. patient has a previously existing condition
    B. doctor’s mistake is completely obvious
    C. patient has already filed a lawsuit
    D. doctor’s error was caused by faulty record keeping
    E. patient failed to follow medical advice

 

 

17. It was discovered in the recovery room that a physician removed the left lung of a lung cancer patient scheduled to have the right lung removed. This is an example of ____.
    A. subpoena duces tecum
    B. an accident
    C. res ipsa loquitur
    D. battery
    E. assault

 

18. A court order to produce documents is ____.
    A. respondeat superior
    B. subpoena
    C. subpoena duces tecum
    D. subpoena testificandum
    E. law of agency

 

19. ____ refers to failure to perform an act that is one’s required duty or that is required by law.
    A. Misfeasance
    B. Nonfeasance
    C. Malfeasance
    D. Res ipsa loquitur
    E. Subpoena testificandum

 

20. To use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient’s private information confidential are part of ____.
    A. state law
    B. federal law
    C. medical ethics
    D. the Hippocratic Oath
    E. an employer’s rules

 

 

21. A physician reports a case of acquired immunodeficiency syndrome (AIDS) to the state. This is ____.
    A. negligence
    B. breach of contract
    C. the physician’s public duty
    D. lack of confidentiality
    E. invasion of privacy

 

22. Which of the following is the appropriate way for the medical assistant working in a physician’s office to leave a message for patients at their place of employment?
    A. Leave the medical assistant’s name and phone number only
    B. Leave the physician’s name and phone number only
    C. Leave a message with phone numbers for both the medical assistant and the physician
    D. Leave a detailed message so the patient does not need to return the call
    E. Leave a message that the patient’s doctor’s office is calling

 

23. ____ refers to a lawful act that is done incorrectly.
    A. Misfeasance
    B. Nonfeasance
    C. Malfeasance
    D. Res ipsa loquitur
    E. Subpoena testificandum

 

24. The appropriate way for a patient to donate organs upon death is to ____.
    A. inform the physician
    B. state his or her wishes in a living will
    C. discuss it with family members
    D. complete a uniform donor card
    E. register with the state

 

 

25. The document established by the American Hospital Association that is a list of standards a patient can expect in healthcare is the ____.
    A. Hippocratic Oath
    B. Code of Medical Ethics
    C. Patient Care Partnership
    D. Quality Assurance Program
    E. informed consent document

 

26. For which of the following services is it ethical for a physician to bill?
    A. An office visit
    B. Dispensing a drug
    C. Making a referral
    D. Office pamphlets
    E. Parking access

 

27. An example of a situation in which the patient automatically gives up the right to confidentiality is when a patient ____.
    A. sues a physician
    B. is admitted to the hospital
    C. has a terminal illness
    D. chooses another physician
    E. agrees to e-billing

 

28. Which of the following is a correct way for a medical assistant to contact a partner of a patient with a sexually transmitted disease?
    A. Send a letter explaining that he/she has been named a partner of a patient with a sexually transmitted disease.
    B. Make the contact in person but ask where you can talk privately.
    C. Call the person at work and leave a detailed message revealing the urgency of the call.
    D. Send an e-mail message giving details about the situation.
    E. It is not the responsibility of the medical assistant to make the contact.

 

 

29. Which of the following created federal laws to protect healthcare workers from health hazards on the job?
    A. FDA
    B. OSHA
    C. EPA
    D. FCC
    E. MSDS

 

30. ____ is considered a standard of behavior and a concept of right and wrong, beyond the legal consideration.
    A. Morality
    B. Tort law
    C. Civil law
    D. Criminal law
    E. Ethics

 

31. ____ are formed through the influence of the family, culture, and society, and serve as a basis for ethical conduct.
    A. Ethics
    B. Responsibilities
    C. Rules of conduct
    D. Moral values
    E. Laws

 

32. For two parties to enter into an agreement, or contract, both must be capable of understanding the terms and conditions. This is referred to as ____.
    A. consideration
    B. agreement
    C. expressed contract
    D. contractual capacity
    E. implied contract

 

 

33. Should you be called to appear in court, it is suggested that you ____.
    A. use the correct medical terms
    B. maintain and use your sense of humor
    C. appear in uniform
    D. answer only the question that is asked
    E. refuse to answer questions that help the opposing side

 

34. You can help prevent lawsuits by ____.
    A. telling the patients how billing will be handled only after treatment is complete
    B. being a good listener
    C. always being upbeat and optimistic about the patient’s prognosis
    D. explaining in detail what went wrong if an error was made during patient treatment
    E. demanding that patients sign a document that releases your practice from culpability

 

35. Administration of an unauthorized injection constitutes which intentional tort(s)?
    A. Fraud
    B. Assault
    C. Battery
    D. Defamation of character
    E. Invasion of privacy

 

36. Speaking in such a way as to negatively influence others against an individual is an example of
    A. invasion of privacy.
    B. defamation of character.
    C. fraud.
    D. battery.
    E. assault.

 

 

37. The promise of “miracle cures” is an example of ____.
    A. battery
    B. defamation of character
    C. false imprisonment
    D. fraud
    E. assault

 

38. The physician you work for received notice that a patient has filed a lawsuit for a fall in the office that happened over ten years ago. It is likely that this claim will ____.
    A. go forward because it is a legitimate complaint
    B. be barred because it falls outside the statute of limitations
    C. be barred because it falls within the statute of limitations
    D. not go forward because it is not a legitimate complaint
    E. go forward because the patient was disabled as a result of the fall

 

39. Risk management includes all except which of the following?
    A. Reporting risks to OSHA
    B. Monitoring risks
    C. Identifying and tracking risk areas
    D. Developing risk improvement plans
    E. Performing risk assessments

 

40. You are given an employment contract as a medical assistant beginning employment at a new facility. You note that the contract has no provisions for grievance procedures or termination procedures but contains all other information required for a contract to be binding. What should you do?
    A. Sign the agreement
    B. Request that these two issues be added to the contract before signing
    C. Look for another place of employment
    D. Demand that these be added to the contract or you will report the employer to the EEOC
    E. Write in the missing provisions and then sign the agreement

 

 

41. Ethical issues that arise related to medical advances are known as ____ issues.
    A. civil
    B. criminal
    C. bioethical
    D. felony
    E. fraud

 

42. Which of the following is an example of an implied contract?
    A. Employment contract
    B. Housekeeping/maintenance contract
    C. Lease agreement
    D. Making a medical appointment
    E. Partnership agreement

 

43. Which of the following patients can give informed consent?
    A. A 14-year-old girl who needs abdominal surgery
    B. A 24-year-old man who is mentally challenged
    C. A 17-year-old boy who lives with his parents
    D. A 16-year-old girl who is married and self-supporting
    E. A 15-year-old boy who has an STI

 

44. Mrs. Higgins is in the office because of a severe sinus infection, and the physician orders an antibiotic injection. Jerome, the office assistant, prepares the injection, but when Mrs. Higgins sees the needle, she exclaims, “No! You are not going to stick me with that needle!” Jerome replies soothingly, “It’s for your own good, Mrs. Higgins” and proceeds to give the shot. Jerome is guilty of ____.
    A. battery
    B. fraud
    C. invasion of privacy
    D. assault
    E. false imprisonment

 

 

45. Mr. Daley, an 84-year-old patient, is accompanied to the office by his 53-year-old son. When the physician explains that Mr. Daley needs surgery to remove a tumor, Mr. Daley does not want the surgery. However, his son insists that he agree to the surgery, and Mr. Daley finally gives in. On the day of the surgery, Mr. Daley once again decides not to have the surgery. He says the consent form he signed is not valid. Which of the essential elements of a contract is not present in the signed consent form?
    A. Agreement
    B. Consideration
    C. Communication
    D. Legal subject matter
    E. Contractual capacity

 

46. The proper way to make a correction in a medical record is to ____.
    A. black out the incorrect information and print the correct information above it
    B. erase the incorrect information and insert the correct information in its place
    C. use correction fluid to hide the incorrect information and replace it with the correct information
    D. draw a line through the incorrect information so it is still legible, and write the correct information above it
    E. draw a line through the incorrect information, and refer the reader to the physician for the correct information

 

47. You overhear a coworker talking with your supervisor about a person who is being interviewed for employment. Your coworker says, “Are you sure you want to hire her? I know her slightly, and it seems she has a new boyfriend every week. I wouldn’t be surprised if she has AIDS.” Your coworker is guilty of ____.
    A. assault
    B. slander
    C. fraud
    D. invasion of privacy
    E. libel

 

 

48. The National Practitioner Data Bank was established in 1986 by the ____.
    A. False Claims Act
    B. Occupational Safety and Health Administration
    C. Health Insurance Portability and Accountability Act, Title I
    D. Health Insurance Portability and Accountability Act, Title II
    E. Health Care Quality Improvement Act

 

49. Giving financial incentives to a healthcare professional for referring patients or for recommending services or products is prohibited by the ____.
    A. Federal Ethics in Patient Referral Act
    B. Health Insurance Portability and Accountability Act
    C. Federal Anti-Kickback Law
    D. False Claims Act
    E. Health Care Quality Improvement Act

 

50. Which of the following is an example of disclosure under the HIPAA Privacy Rule?
    A. Sharing protected health information
    B. Examining protected health information
    C. Analyzing protected health information
    D. Releasing protected health information
    E. Utilizing protected health information

 

51. Dean is talking on the phone to someone who identified herself as Clarissa Brown’s mother. Clarissa is a 16-year-old patient who was recently diagnosed with an STI. The mother wants to know what Clarissa’s diagnosis was. Dean is not sure what to do. What would you do if you were Dean?
    A. Release the information to the mother, because Clarissa is a minor.
    B. Refuse to release the information, because you are not sure what to do.
    C. Provide the information so that the mother can help care for Clarissa.
    D. Ask the mother what she thinks the diagnosis was.
    E. Tell the mother that Clarissa’s test results are none of her business.

 

 

52. Kelley has been diagnosed with HIV, and has agreed to allow you to inform her current and former partners. The first few calls go well, but when you call Paul, he demands to know who is spreading ugly rumors about him. Which of the following is an appropriate response?
    A. “Her name is Kelley Iverson.”
    B. “I’m sorry, that information is strictly confidential.”
    C. “If you refuse to be tested, you will probably die of AIDS.”
    D. “I can’t tell you her last name, but her first name is Kelley.”
    E. “If you think this is only a rumor, then no action is needed.”

 

53. Which of the following organizations defines ethical behavior for doctors in the Code of Medical Ethics: Current Opinions with Annotations?
    A. AMA
    B. AHA
    C. AAMA
    D. AMT
    E. TJC

 

54. Which medical practice model is referred to as a “solo practice”?
    A. Partnership
    B. Group practice
    C. Professional corporation
    D. Sole proprietorship
    E. Clinic

 

55. A medical practice model that is authorized by state law to act as a single entity is a ____.
    A. partnership.
    B. group practice.
    C. professional corporation.
    D. sole proprietorship.
    E. clinic.

 

 

Fill in the Blank Questions
 

56. Two types of law pertain to healthcare practitioners: criminal law and ________ law.
    ________________________________________

 

57. When a healthcare practitioner fails to exercise ordinary care and the patient is injured, the practitioner may be charged with ________.
    ________________________________________

 

58. Under an implied contract, patients have the ________ to follow any instructions given by the physician and to give all relevant information to the physician.
    ________________________________________

 

59. One way to prevent medical malpractice is to be ________ in your skills and job knowledge.
    ________________________________________

 

60. The Healthcare Quality Improvement Act of 1986 requires professional ________ review in an effort to improve medical care.
    ________________________________________

 

61. The core of the HIPAA Privacy Rule is the protection, use, and disclosure of ________ health information, which is individually identifiable health information.
    ________________________________________

 

62. The HIPAA ________ Rule specifies how patient information is protected on computer networks, the Internet, storage media, and extranets.
    ________________________________________

 

 

63. When two or more physicians practice together, they may form a(n) ________ based on a legal contract specifying the rights, obligations, and responsibilities of each physician.
    ________________________________________

 

64. When three or more physicians share the collective income, expenses, facilities, equipment, records, and personnel, they have formed a(n) ________ practice.
    ________________________________________

 

65. In the late 1930s, Norman Baker bought a hotel in Arkansas and opened a cancer hospital. He advertised “guaranteed” cures without surgery, although such cures did not exist. This was an example of the intentional tort of ________.
    ________________________________________

 

66. Open threat of bodily harm to another is the intentional tort of ________.
    ________________________________________

 

67. When you enter an exam room without knocking, you commit the intentional tort of invasion of ________.
    ________________________________________

 

68. Any bodily contact made without permission is called ________.
    ________________________________________

 

69. Making public statements about a person that are false and malicious is ________ of character.
    ________________________________________

 

 

70. Improper use of or breach of ________ of medical records is an example of invasion of privacy.
    ________________________________________

 

71. Preventing a patient from leaving a facility is the intentional tort of false ________.
    ________________________________________

 

72. In order to avoid financial losses due to lawsuits filed against them, physicians can purchase professional _________coverage.
    ________________________________________

 

73. The Patient Care Partnership is a list of standards that patients can expect in healthcare and is required by ________ to be posted in hospitals.
    ________________________________________

 

74. The practice of controlling risk is called risk ________.
    ________________________________________

 

75. If Mr. Harris rolls up his sleeve when you tell him you would like to take his blood pressure, he is giving implied ________.
    ________________________________________

 

76. The office supervisor signs a lease for the office copier and fax machine. The lease is an example of a(n) ________ contract.
    ________________________________________

 

 

77. In order to provide ________ consent, a patient must receive all information relative to his or her condition and be able to make a decision about consent based on that knowledge.
    ________________________________________

 

78. People who are under the age of majority (generally under the age of 18) are referred to as ________.
    ________________________________________

 

79. A criminal act that is punishable by death or by imprisonment in a state or federal prison for more than 1 year is a(n) ________.
    ________________________________________

 

80. A crime that is punishable by a fine or imprisonment in a facility other than a federal prison for 1 year or less is known as a(n) ________.
    ________________________________________

 

81. Accurate and proper ________ is essential because patient records are often used as evidence in professional liability cases.
    ________________________________________

 

82. The process used by various organizations, including insurance carriers, to ensure that healthcare providers are appropriately qualified to provide services is ________.
    ________________________________________

 

83. Publishing in print damaging words, pictures, or signed statements that will injure the reputation of another is ________, which is a form of defamation of character.
    ________________________________________

 

 

84. The two fundamental concepts of the HIPAA Privacy rule are use and ________.
    ________________________________________

 

 

 

 

 

 

 

Multiple Choice Questions

1. A ____ is a rule of conduct established and enforced by an authority or governing body, such as the federal government.
   A. principle
   B.  law
   C.  tort
   D.  policy
   E.  contract

A law is defined as a rule of conduct or action prescribed or formally recognized as binding or enforced by a controlling authority, such as local, state, and federal governments.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.13j. Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

2. Another name for terminating care of a patient is _____.
   A.abandonment
   B. negligence
   C. breach of contract
   D. withdrawing from a case
   E. misdemeanor

Terminating care is sometimes called withdrawing from a case.

 

ABHES: 4.c Follow established policies when initiating or terminating medical treatment
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-02
Level of Difficulty: 1 Easy
Topic: The Physician-Patient Contract

 

 

3. A healthcare professional who stops care without providing an equally qualified substitute can be charged with ____.
   A.neglect
   B. delayed treatment
   C. breach of duty
   D. breach of contract
   E. abandonment

A healthcare professional who stops care without providing an equally qualified substitute is guilty of abandoning the patient.

 

ABHES: 4.c Follow established policies when initiating or terminating medical treatment
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

4. The appropriate way for a physician to terminate the care of a patient is to ____.
   A.inform the patient by telephone
   B. send the patient a certified letter
   C. tell the patient in person
   D. obtain the patient’s consent
   E. send the patient a text message

Terminating the care of a patient must be done in a formal, legal manner by writing a letter and sending it by certified mail with a return receipt requested.

 

ABHES: 4.c Follow established policies when initiating or terminating medical treatment
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-02
Level of Difficulty: 1 Easy
Topic: The Physician-Patient Contract

 

 

5. What is the document called in which a patient names someone to make decisions regarding medical care in the event he or she is unable to do so?
   A.Living will
   B. Durable power of attorney
   C. Life trust
   D. Informed consent
   E. Expressed contract

A durable power of attorney names someone who will make decisions regarding medical care on a person’s behalf if the person is unable to do so.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Remember
CAAHEP: IX.C.10.g Explain how the following impact the medical assistant’s practice and give examples: medical durable power of attorney
Est Time: 0-1 minute
Learning Outcome: 05-04
Level of Difficulty: 1 Easy
Topic: Administrative Procedures and the Law

6. A written court order addressed to a specific person, requiring that person’s presence in court at a specific time, is a(n) ____.
   A.contract
   B. subpoena
   C. agent
   D. agreement
   E. consent

A subpoena is a written court order addressed to a specific person, requiring that person’s presence in court on a specific date at a specific time.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

 

 

7. Which of the following is demonstrated when a patient’s leg healed incorrectly because of the way the cast had been applied?
   A.Indirect cause
   B. Possible cause
   C. Accidental cause
   D. Direct cause
   E. Implied cause

Direct cause occurs when it can be proven that damage was directly caused by the physician’s breach of duty.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.10.b Explain how the following impact the medical assistant’s practice and give examples: malpractice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

8. A civil wrong committed against a person or property that causes physical injury or damage to someone’s property or that deprives someone of his or her personal liberty and freedom is called a(n) ____.
   A.duty
   B. tort
   C. battery
   D. assault
   E. breach of contract

A tort is broadly defined as a civil wrong committed against a person or property that causes physical injury or damage to someone’s property or that deprives someone of his or her personal liberty or freedom.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Understand
CAAHEP: X.A.1 Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

 

 

9. A process in which the opposing sides choose a person outside the court system, with special knowledge in the field, to hear and decide a dispute is a(n) ____.
   A.tort
   B. agency
   C. subpoena
   D. contract
   E. arbitration

Arbitration is a process in which the opposing sides choose a person or persons outside the court system, often with special knowledge in the field, to hear and decide the dispute.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

10. At the end of a shift, a labor and delivery nurse leaves a woman in labor before the nurse’s replacement arrives. What kind of negligence does this constitute?
    A.Delay in treatment
    B. Poor judgment
    C. Direct cause
    D. Abandonment
    E. Fraud

Leaving a patient who is in labor before qualified medical help arrives is considered abandonment.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
CAAHEP: IX.C.10.a Explain how the following impact the medical assistant’s practice and give examples: negligence
CAAHEP: X.A.1 Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

 

 

11. Malpractice lawsuits are part of ____ law.
    A.civil
    B. statutory
    C. common
    D. administrative
    E. criminal

Malpractice lawsuits are part of civil law, coming under the heading of torts.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.10.b Explain how the following impact the medical assistant’s practice and give examples: malpractice
CAAHEP: IX.C.8 Compare criminal and civil law as it applies to the practicing medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

12. An employee who is considered to be acting on the physician’s behalf while performing professional tasks is ____.
    A.respondeat superior
    B. subpoena duces tecum
    C. malfeasance
    D. res ipsa loquitur
    E. subpoena testificandum

Respondeat superior means “let the master answer.”

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

 

 

13. A physician is said to have been ____ if a patient shows that the physician failed to comply with the standards of the profession.
    A.liable
    B. in breach of contract
    C. derelict
    D. in arbitration
    E. injured

A physician who fails to comply with the standards of the profession is considered to be derelict.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

14. An unlawful act or misconduct is ____.
    A.nonfeasance
    B. misfeasance
    C. malfeasance
    D. res ipsa loquitur
    E. respondeat superior

Malfeasance refers to an unlawful act or misconduct.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

 

 

15. A surgical incision is reopened after a patient starts to show signs of internal bleeding. It is discovered that the surgeon did not complete closure of all severed capillaries at the operative site. This is an example of ____.
    A.delayed treatment
    B. poor patient healing
    C. malpractice
    D. inappropriate postoperative care
    E. abandonment

This is an example of a postoperative complication and is considered malpractice.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.10.b Explain how the following impact the medical assistant’s practice and give examples: malpractice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

16. The term res ipsa loquitur refers to cases in which the ____.
    A.patient has a previously existing condition
    B. doctor’s mistake is completely obvious
    C. patient has already filed a lawsuit
    D. doctor’s error was caused by faulty record keeping
    E. patient failed to follow medical advice

Res ipsa loquitur means “the thing speaks for itself” and refers to a case in which the doctor’s fault is completely obvious.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

 

 

17. It was discovered in the recovery room that a physician removed the left lung of a lung cancer patient scheduled to have the right lung removed. This is an example of ____.
    A.subpoena duces tecum
    B. an accident
    C. res ipsa loquitur
    D. battery
    E. assault

This is an example of a case in which the doctor’s mistake is completely obvious, which is res ipsa loquitur .

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: IX.C.10.b Explain how the following impact the medical assistant’s practice and give examples: malpractice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

18. A court order to produce documents is ____.
    A.respondeat superior
    B. subpoena
    C. subpoena duces tecum
    D. subpoena testificandum
    E. law of agency

Subpoena duces tecum is a court order to produce specific, requested documents at a certain place and time to be entered into court records.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

 

 

19. ____ refers to failure to perform an act that is one’s required duty or that is required by law.
    A.Misfeasance
    B. Nonfeasance
    C. Malfeasance
    D. Res ipsa loquitur
    E. Subpoena testificandum

Nonfeasance refers to failure to perform an act that is one’s required duty or that is required by law.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

20. To use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient’s private information confidential are part of ____.
    A.state law
    B. federal law
    C. medical ethics
    D. the Hippocratic Oath
    E. an employer’s rules

Among the promises of the Hippocratic Oath are to use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient’s private information confidential.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.A.1 Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice
CAAHEP: X.C.2 Compare personal, professional and organizational ethics
Est Time: 0-1 minute
Learning Outcome: 05-07
Level of Difficulty: 1 Easy
Topic: Ethics

 

 

21. A physician reports a case of acquired immunodeficiency syndrome (AIDS) to the state. This is ____.
    A.negligence
    B. breach of contract
    C. the physician’s public duty
    D. lack of confidentiality
    E. invasion of privacy

State reporting requirements include certain communicable diseases, including AIDS. Addressing these state requirements is the physician’s public duty.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Understand
CAAHEP: IX.A.3 Recognize the importance of local, state and federal legislation and regulations in the practice setting
CAAHEP: IX.P.8 Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting
Est Time: 0-1 minute
Learning Outcome: 05-04
Level of Difficulty: 2 Medium
Topic: Administrative Procedures and the Law

22. Which of the following is the appropriate way for the medical assistant working in a physician’s office to leave a message for patients at their place of employment?
    A.Leave the medical assistant’s name and phone number only
    B. Leave the physician’s name and phone number only
    C. Leave a message with phone numbers for both the medical assistant and the physician
    D. Leave a detailed message so the patient does not need to return the call
    E. Leave a message that the patient’s doctor’s office is calling

Do not identify yourself or the physician by name to someone other than the patient without the patient’s permission. Simply say that the patient’s doctor’s office is calling.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
CAAHEP: IX.C.3 Describe the implications of HIPAA for the medical assistant in various medical settings
CAAHEP: IX.P.3 Apply HIPAA rules in regard to privacy/release of information
Est Time: 0-1 minute
Learning Outcome: 05-04
Level of Difficulty: 2 Medium
Topic: Administrative Procedures and the Law

 

 

23. ____ refers to a lawful act that is done incorrectly.
    A.Misfeasance
    B. Nonfeasance
    C. Malfeasance
    D. Res ipsa loquitur
    E. Subpoena testificandum

Misfeasance refers to a lawful act that is done incorrectly.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

24. The appropriate way for a patient to donate organs upon death is to ____.
    A.inform the physician
    B. state his or her wishes in a living will
    C. discuss it with family members
    D. complete a uniform donor card
    E. register with the state

The uniform donor card is a legal document that states one’s wish to make an anatomical gift for medical research, organ transplants, or placement in a tissue bank.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.13j. Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations
Est Time: 0-1 minute
Learning Outcome: 05-04
Level of Difficulty: 1 Easy
Topic: Administrative Procedures and the Law

 

 

25. The document established by the American Hospital Association that is a list of standards a patient can expect in healthcare is the ____.
    A.Hippocratic Oath
    B. Code of Medical Ethics
    C. Patient Care Partnership
    D. Quality Assurance Program
    E. informed consent document

The Patient Care Partnership is a list of standards that patients can expect in healthcare.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.P.8 Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting
Est Time: 0-1 minute
Learning Outcome: 05-02
Level of Difficulty: 1 Easy
Topic: The Physician-Patient Contract

26. For which of the following services is it ethical for a physician to bill?
    A.An office visit
    B. Dispensing a drug
    C. Making a referral
    D. Office pamphlets
    E. Parking access

A doctor should bill only for direct services, not for indirect ones such as referrals.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Understand
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
CAAHEP: X.C.2 Compare personal, professional and organizational ethics
Est Time: 0-1 minute
Learning Outcome: 05-07
Level of Difficulty: 2 Medium
Topic: Ethics

 

 

27. An example of a situation in which the patient automatically gives up the right to confidentiality is when a patient ____.
    A.sues a physician
    B. is admitted to the hospital
    C. has a terminal illness
    D. chooses another physician
    E. agrees to e-billing

When a patient sues a physician, the patient automatically gives up the right to confidentiality.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Understand
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-06
Level of Difficulty: 2 Medium
Topic: Confidentiality Issues and Mandatory Disclosure

28. Which of the following is a correct way for a medical assistant to contact a partner of a patient with a sexually transmitted disease?
    A.Send a letter explaining that he/she has been named a partner of a patient with a sexually transmitted disease.
    B. Make the contact in person but ask where you can talk privately.
    C. Call the person at work and leave a detailed message revealing the urgency of the call.
    D. Send an e-mail message giving details about the situation.
    E. It is not the responsibility of the medical assistant to make the contact.

You can make contact in writing, in person, or by phone, but you must protect the person’s privacy. When making contact in person, ask where you can talk privately.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Understand
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-06
Level of Difficulty: 2 Medium
Topic: Confidentiality Issues and Mandatory Disclosure

 

 

29. Which of the following created federal laws to protect healthcare workers from health hazards on the job?
    A.FDA
    B. OSHA
    C. EPA
    D. FCC
    E. MSDS

The Occupational Safety and Health Administration (OSHA), a division of the US Department of Labor, has created federal laws to protect healthcare workers from health hazards on the job.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: III.C.4 Identify personal safety precautions as established by the Occupational Safety and Health Administration (OSHA)
Est Time: 0-1 minute
Learning Outcome: 05-05
Level of Difficulty: 1 Easy
Topic: Federal Legislation Affecting Healthcare

30. ____ is considered a standard of behavior and a concept of right and wrong, beyond the legal consideration.
    A.Morality
    B. Tort law
    C. Civil law
    D. Criminal law
    E. Ethics

Ethics is a standard of behavior and a concept of right and wrong beyond the legal consideration in any given situation.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

31. ____ are formed through the influence of the family, culture, and society, and serve as a basis for ethical conduct.
    A.Ethics
    B. Responsibilities
    C. Rules of conduct
    D. Moral values
    E. Laws

Moral values are formed through the influence of family, culture, and society, and serve as a basis for ethical conduct.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

32. For two parties to enter into an agreement, or contract, both must be capable of understanding the terms and conditions. This is referred to as ____.
    A.consideration
    B. agreement
    C. expressed contract
    D. contractual capacity
    E. implied contract

Contract capacity means that parties who enter into an agreement must be capable of fully understanding all its terms and conditions.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.P.8 Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

33. Should you be called to appear in court, it is suggested that you ____.
    A.use the correct medical terms
    B. maintain and use your sense of humor
    C. appear in uniform
    D. answer only the question that is asked
    E. refuse to answer questions that help the opposing side

Truthfully answer only the question that is asked, no more and no less.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.P.8 Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

34. You can help prevent lawsuits by ____.
    A.telling the patients how billing will be handled only after treatment is complete
    B. being a good listener
    C. always being upbeat and optimistic about the patient’s prognosis
    D. explaining in detail what went wrong if an error was made during patient treatment
    E. demanding that patients sign a document that releases your practice from culpability

Developing good listening skills and nonverbal communication techniques help the patients feel that the time spent with them is not rushed. If they see the office as a friendly place, they are generally less likely to sue.

 

ABHES: 8.aa Are attentive, listen and learn
Blooms: Understand
CAAHEP: IV.A.8 Analyze communications in providing appropriate responses/feedback
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

 

 

35. Administration of an unauthorized injection constitutes which intentional tort(s)?
    A.Fraud
    B. Assault
    C. Battery
    D. Defamation of character
    E. Invasion of privacy

Battery is any bodily contact made without permission, including administering an injection, performing a physical examination, or suturing a wound.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

36. Speaking in such a way as to negatively influence others against an individual is an example of
    A.invasion of privacy.
    B. defamation of character.
    C. fraud.
    D. battery.
    E. assault.

Defamation is the act of damaging a person’s reputation by making public statements that are both false and malicious.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.A.1 Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

37. The promise of “miracle cures” is an example of ____.
    A.battery
    B. defamation of character
    C. false imprisonment
    D. fraud
    E. assault

Fraud consists of deceitful practices in depriving or attempting to deprive another of his or her rights, usually for the gain of another.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.8 Compare criminal and civil law as it applies to the practicing medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

38. The physician you work for received notice that a patient has filed a lawsuit for a fall in the office that happened over ten years ago. It is likely that this claim will ____.
    A.go forward because it is a legitimate complaint
    B. be barred because it falls outside the statute of limitations
    C. be barred because it falls within the statute of limitations
    D. not go forward because it is not a legitimate complaint
    E. go forward because the patient was disabled as a result of the fall

The statute of limitations for medical malpractice is generally 1 to 4 years from the act or occurrence of injury, or 6 months to 3 years from discovery. Since more than 10 years have passed, the claim is likely not within the statute of limitations.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Apply
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

 

 

39. Risk management includes all except which of the following?
    A.Reporting risks to OSHA
    B. Monitoring risks
    C. Identifying and tracking risk areas
    D. Developing risk improvement plans
    E. Performing risk assessments

Risk management includes identifying and tracking risk areas, developing risk improvement plans, monitoring risks, and performing risk assessments to determine how risks have changed.

 

ABHES: 4.e Perform risk management procedures
Blooms: Understand
CAAHEP: III.C.4 Identify personal safety precautions as established by the Occupational Safety and Health Administration (OSHA)
Est Time: 0-1 minute
Learning Outcome: 05-03
Level of Difficulty: 2 Medium
Topic: Preventing Malpractice Claims

40. You are given an employment contract as a medical assistant beginning employment at a new facility. You note that the contract has no provisions for grievance procedures or termination procedures but contains all other information required for a contract to be binding. What should you do?
    A.Sign the agreement
    B. Request that these two issues be added to the contract before signing
    C. Look for another place of employment
    D. Demand that these be added to the contract or you will report the employer to the EEOC
    E. Write in the missing provisions and then sign the agreement

Writing in the missing provisions yourself does not make them binding unless both you and the employer initial the changes. The best course is to request that the issues be added before you sign the contract.

 

ABHES: 4.a Document accurately
Blooms: Apply
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

 

 

41. Ethical issues that arise related to medical advances are known as ____ issues.
    A.civil
    B. criminal
    C. bioethical
    D. felony
    E. fraud

Bioethics deals with issues that arise related to medical advances.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 0-1 minute
Learning Outcome: 05-07
Level of Difficulty: 1 Easy
Topic: Ethics

42. Which of the following is an example of an implied contract?
    A.Employment contract
    B. Housekeeping/maintenance contract
    C. Lease agreement
    D. Making a medical appointment
    E. Partnership agreement

An implied contract is one that is created by a person’s behavior. Making a medical appointment implies that the patient wants to receive medical care.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: X.A.3 Demonstrate awareness of diversity in providing patient care
Est Time: 0-1 minute
Learning Outcome: 05-02
Level of Difficulty: 2 Medium
Topic: The Physician-Patient Contract

 

 

43. Which of the following patients can give informed consent?
    A.A 14-year-old girl who needs abdominal surgery
    B. A 24-year-old man who is mentally challenged
    C. A 17-year-old boy who lives with his parents
    D. A 16-year-old girl who is married and self-supporting
    E. A 15-year-old boy who has an STI

Married minors and those who are self-supporting and do not live with their parents are allowed to give informed consent.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 0-1 minute
Learning Outcome: 05-02
Level of Difficulty: 2 Medium
Topic: The Physician-Patient Contract

44. Mrs. Higgins is in the office because of a severe sinus infection, and the physician orders an antibiotic injection. Jerome, the office assistant, prepares the injection, but when Mrs. Higgins sees the needle, she exclaims, “No! You are not going to stick me with that needle!” Jerome replies soothingly, “It’s for your own good, Mrs. Higgins” and proceeds to give the shot. Jerome is guilty of ____.
    A.battery
    B. fraud
    C. invasion of privacy
    D. assault
    E. false imprisonment

Mrs. Higgins specifically refused the injection, so giving it to her anyway is the intentional tort of battery.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Apply
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

 

 

45. Mr. Daley, an 84-year-old patient, is accompanied to the office by his 53-year-old son. When the physician explains that Mr. Daley needs surgery to remove a tumor, Mr. Daley does not want the surgery. However, his son insists that he agree to the surgery, and Mr. Daley finally gives in. On the day of the surgery, Mr. Daley once again decides not to have the surgery. He says the consent form he signed is not valid. Which of the essential elements of a contract is not present in the signed consent form?
    A.Agreement
    B. Consideration
    C. Communication
    D. Legal subject matter
    E. Contractual capacity

The agreement must be made in good faith and not under duress. Mr. Daley was pressured by his son to have the surgery performed.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Apply
CAAHEP: IX.A.3 Recognize the importance of local, state and federal legislation and regulations in the practice setting
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

46. The proper way to make a correction in a medical record is to ____.
    A.black out the incorrect information and print the correct information above it
    B. erase the incorrect information and insert the correct information in its place
    C. use correction fluid to hide the incorrect information and replace it with the correct information
    D. draw a line through the incorrect information so it is still legible, and write the correct information above it
    E. draw a line through the incorrect information, and refer the reader to the physician for the correct information

To correct a medical record, draw a line through the original information so that the information is still visible. Then write the correct information above or below the original line or in the margin.

 

ABHES: 4.a Document accurately
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-04
Level of Difficulty: 2 Medium
Topic: Administrative Procedures and the Law

 

 

47. You overhear a coworker talking with your supervisor about a person who is being interviewed for employment. Your coworker says, “Are you sure you want to hire her? I know her slightly, and it seems she has a new boyfriend every week. I wouldn’t be surprised if she has AIDS.” Your coworker is guilty of ____.
    A.assault
    B. slander
    C. fraud
    D. invasion of privacy
    E. libel

Speaking damaging words intended to negatively influence others against an individual in a manner that jeopardizes his or her reputation or means of livelihood is slander.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Apply
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 0-1 minute
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

48. The National Practitioner Data Bank was established in 1986 by the ____.
    A.False Claims Act
    B. Occupational Safety and Health Administration
    C. Health Insurance Portability and Accountability Act, Title I
    D. Health Insurance Portability and Accountability Act, Title II
    E. Health Care Quality Improvement Act

One of the most important provisions of the Health Care Quality Improvement Act of 1986 was the establishment of the National Practitioner Data Bank.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.13j. Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations
Est Time: 0-1 minute
Learning Outcome: 05-05
Level of Difficulty: 1 Easy
Topic: Federal Legislation Affecting Healthcare

 

 

49. Giving financial incentives to a healthcare professional for referring patients or for recommending services or products is prohibited by the ____.
    A.Federal Ethics in Patient Referral Act
    B. Health Insurance Portability and Accountability Act
    C. Federal Anti-Kickback Law
    D. False Claims Act
    E. Health Care Quality Improvement Act

The Federal Anti-Kickback Law, which was enacted as a result of the False Claims Act, prohibits giving financial incentives to a healthcare provider for referring patients or for recommending services or products.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.13j. Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations
Est Time: 0-1 minute
Learning Outcome: 05-05
Level of Difficulty: 2 Medium
Topic: Federal Legislation Affecting Healthcare

50. Which of the following is an example of disclosure under the HIPAA Privacy Rule?
    A.Sharing protected health information
    B. Examining protected health information
    C. Analyzing protected health information
    D. Releasing protected health information
    E. Utilizing protected health information

Sharing, examining, analyzing, and utilizing constitutes use of PHI. Releasing PHI constitutes disclosure.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Understand
CAAHEP: IX.C.3 Describe the implications of HIPAA for the medical assistant in various medical settings
CAAHEP: IX.P.3 Apply HIPAA rules in regard to privacy/release of information
Est Time: 0-1 minute
Learning Outcome: 05-05
Level of Difficulty: 2 Medium
Topic: Federal Legislation Affecting Healthcare

 

 

51. Dean is talking on the phone to someone who identified herself as Clarissa Brown’s mother. Clarissa is a 16-year-old patient who was recently diagnosed with an STI. The mother wants to know what Clarissa’s diagnosis was. Dean is not sure what to do. What would you do if you were Dean?
    A.Release the information to the mother, because Clarissa is a minor.
    B. Refuse to release the information, because you are not sure what to do.
    C. Provide the information so that the mother can help care for Clarissa.
    D. Ask the mother what she thinks the diagnosis was.
    E. Tell the mother that Clarissa’s test results are none of her business.

When you are in doubt about whether to release information, it is better not to release it. Dean should let the physician know about the call.

 

ABHES: 11.b.3 Demonstrate professionalism by: Maintaining confidentiality at all times
Blooms: Apply
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-06
Level of Difficulty: 2 Medium
Topic: Confidentiality Issues and Mandatory Disclosure

52. Kelley has been diagnosed with HIV, and has agreed to allow you to inform her current and former partners. The first few calls go well, but when you call Paul, he demands to know who is spreading ugly rumors about him. Which of the following is an appropriate response?
    A.”Her name is Kelley Iverson.”
    B. “I’m sorry, that information is strictly confidential.”
    C. “If you refuse to be tested, you will probably die of AIDS.”
    D. “I can’t tell you her last name, but her first name is Kelley.”
    E. “If you think this is only a rumor, then no action is needed.”

You should explain that you cannot reveal the name of the partner because the information is strictly confidential.

 

ABHES: 11.b.3 Demonstrate professionalism by: Maintaining confidentiality at all times
Blooms: Apply
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 0-1 minute
Learning Outcome: 05-06
Level of Difficulty: 2 Medium
Topic: Confidentiality Issues and Mandatory Disclosure

 

 

53. Which of the following organizations defines ethical behavior for doctors in the Code of Medical Ethics: Current Opinions with Annotations?
    A.AMA
    B. AHA
    C. AAMA
    D. AMT
    E. TJC

The American Medical Association (AMA) defines ethical behavior for doctors in its Code of Medical Ethics: Current Opinions with Annotations.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: X.C.2 Compare personal, professional and organizational ethics
Est Time: 0-1 minute
Learning Outcome: 05-07
Level of Difficulty: 3 Hard
Topic: Ethics

54. Which medical practice model is referred to as a “solo practice”?
    A.Partnership
    B. Group practice
    C. Professional corporation
    D. Sole proprietorship
    E. Clinic

A medical sole proprietorship is referred to as a “solo practice.”

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-08
Level of Difficulty: 1 Easy
Topic: Legal Medical Practice Models

 

 

55. A medical practice model that is authorized by state law to act as a single entity is a ____.
    A.partnership.
    B. group practice.
    C. professional corporation.
    D. sole proprietorship.
    E. clinic.

A professional corporation is a medical practice model that is authorized by state law to act as a single entity.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 0-1 minute
Learning Outcome: 05-08
Level of Difficulty: 1 Easy
Topic: Legal Medical Practice Models

 

Fill in the Blank Questions

56. Two types of law pertain to healthcare practitioners: criminal law and ________ law.
    civil

The two types of law that pertain to healthcare practitioners are criminal law and civil law.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.8 Compare criminal and civil law as it applies to the practicing medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

57. When a healthcare practitioner fails to exercise ordinary care and the patient is injured, the practitioner may be charged with ________.
    negligence

Negligence is charged when a healthcare practitioner fails to exercise ordinary care and the patient is injured.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.10.b Explain how the following impact the medical assistant’s practice and give examples: malpractice
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

58. Under an implied contract, patients have the ________ to follow any instructions given by the physician and to give all relevant information to the physician.
    responsibility

Under an implied contract, the patient is responsible for following the physician’s instructions and to give all relevant information to the physician.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.3 Recognize the importance of local, state and federal legislation and regulations in the practice setting
Est Time: 1-3 minutes
Learning Outcome: 05-02
Level of Difficulty: 1 Easy
Topic: The Physician-Patient Contract

59. One way to prevent medical malpractice is to be ________ in your skills and job knowledge.
    competent

Competence is one of the four Cs of medical malpractice prevention.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

 

 

60. The Healthcare Quality Improvement Act of 1986 requires professional ________ review in an effort to improve medical care.
    peer

The HCQIA requires professional peer review in certain cases, limits damages to professional reviewers, and protects from liability for those who provide information to professional review bodies.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.A.3 Recognize the importance of local, state and federal legislation and regulations in the practice setting
Est Time: 1-3 minutes
Learning Outcome: 05-05
Level of Difficulty: 2 Medium
Topic: Federal Legislation Affecting Healthcare

61. The core of the HIPAA Privacy Rule is the protection, use, and disclosure of ________ health information, which is individually identifiable health information.
    protected

The core of the HIPAA Privacy Rule is the protection, use, and disclosure of protected health information.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Remember
CAAHEP: IX.C.3 Describe the implications of HIPAA for the medical assistant in various medical settings
CAAHEP: IX.P.3 Apply HIPAA rules in regard to privacy/release of information
Est Time: 1-3 minutes
Learning Outcome: 05-05
Level of Difficulty: 1 Easy
Topic: Federal Legislation Affecting Healthcare

 

 

62. The HIPAA ________ Rule specifies how patient information is protected on computer networks, the Internet, storage media, and extranets.
    Security

The HIPAA Security Rule specifies how patient information is protected on computer networks, the Internet, disks, and other storage media and extranets.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Remember
CAAHEP: IX.C.3 Describe the implications of HIPAA for the medical assistant in various medical settings
CAAHEP: IX.P.3 Apply HIPAA rules in regard to privacy/release of information
Est Time: 1-3 minutes
Learning Outcome: 05-05
Level of Difficulty: 1 Easy
Topic: Federal Regulations Affecting Healthcare

63. When two or more physicians practice together, they may form a(n) ________ based on a legal contract specifying the rights, obligations, and responsibilities of each physician.
    partnership

Two or more physicians may decide to form a partnership, based on a legal contract that specifies each physician’s rights, obligations, and responsibilities.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-08
Level of Difficulty: 1 Easy
Topic: Legal Medical Practice Models

 

 

64. When three or more physicians share the collective income, expenses, facilities, equipment, records, and personnel, they have formed a(n) ________ practice.
    group

Group practice is a medical practice model in which three or more licensed physicians share the collective income, expenses, facilities, equipment, records, and personnel for the practice.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-08
Level of Difficulty: 1 Easy
Topic: Legal Medical Practice Models

65. In the late 1930s, Norman Baker bought a hotel in Arkansas and opened a cancer hospital. He advertised “guaranteed” cures without surgery, although such cures did not exist. This was an example of the intentional tort of ________.
    fraud

Accepting fees for cures that did not exist is an example of intentional tort of fraud.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.8 Compare criminal and civil law as it applies to the practicing medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

66. Open threat of bodily harm to another is the intentional tort of ________.
    assault

Assault is the open threat of bodily harm to another, or acting in such a way as to put another in the “reasonable apprehension of bodily harm.”

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

67. When you enter an exam room without knocking, you commit the intentional tort of invasion of ________.
    privacy

Interference with a person’s right to be left alone is invasion of privacy.

 

ABHES: 11.b.4 Demonstrate professionalism by: Being cognizant of ethical boundaries
Blooms: Remember
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

68. Any bodily contact made without permission is called ________.
    battery

Any action that causes bodily harm, including any bodily contact made without permission, is considered battery.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

69. Making public statements about a person that are false and malicious is ________ of character.
    defamation

Defamation of character is speaking damaging words intended to negatively influence others against an individual in a manner that jeopardizes his or her reputation or means of livelihood.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

 

 

70. Improper use of or breach of ________ of medical records is an example of invasion of privacy.
    confidentiality

Improper use of or breach of confidentiality of medical records is an example of invasion of privacy.

 

ABHES: 11.b.3 Demonstrate professionalism by: Maintaining confidentiality at all times
Blooms: Remember
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

71. Preventing a patient from leaving a facility is the intentional tort of false ________.
    imprisonment

The intentional, unlawful restraint or confinement of one person by another is false imprisonment.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.9 Provide an example of tort law as it would apply to a medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

72. In order to avoid financial losses due to lawsuits filed against them, physicians can purchase professional _________coverage.
    liability

Professional liability coverage, or malpractice insurance, is specialty coverage to protect the physician and staff against financial losses due to lawsuits filed against them by their clients or others.

 

ABHES: 4.d Understand the importance of maintaining liability coverage once employed in the industry
Blooms: Remember
CAAHEP: IX.C.1 Discuss legal scope of practice for medical assistants
Est Time: 1-3 minutes
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

 

 

73. The Patient Care Partnership is a list of standards that patients can expect in healthcare and is required by ________ to be posted in hospitals.
    The Joint Commissionor  
    TJC

The Joint Commission (TJC) requires hospitals to post the Patient Care Partnership.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.P.8 Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting
Est Time: 1-3 minutes
Learning Outcome: 05-02
Level of Difficulty: 3 Hard
Topic: The Physician-Patient Contract

74. The practice of controlling risk is called risk ________.
    management

Risk management is defined as the act or practice of controlling risk.

 

ABHES: 4.e Perform risk management procedures
Blooms: Remember
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-03
Level of Difficulty: 1 Easy
Topic: Preventing Malpractice Claims

75. If Mr. Harris rolls up his sleeve when you tell him you would like to take his blood pressure, he is giving implied ________.
    consent

By rolling up his sleeve, Mr. Harris tacitly agrees to allow you to take his blood pressure; this is implied consent.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-02
Level of Difficulty: 2 Medium
Topic: The Physician-Patient Contract

 

 

76. The office supervisor signs a lease for the office copier and fax machine. The lease is an example of a(n) ________ contract.
    expressed

An expressed contract is one that is clearly stated in written or spoken words.

 

ABHES: 11.b.9 Demonstrate professionalism by: Conducting work within scope of education, training, and ability
Blooms: Understand
CAAHEP: X.C.1 Differentiate between legal, ethical, and moral issues affecting healthcare
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

77. In order to provide ________ consent, a patient must receive all information relative to his or her condition and be able to make a decision about consent based on that knowledge.
    informed

Informed consent involves the patient’s right to receive all information relative to his or her condition and to make a decision regarding treatment based upon that knowledge.

 

ABHES: 8.cc Communicate on the recipient’s level of comprehension
Blooms: Understand
CAAHEP: IV.A.8 Analyze communications in providing appropriate responses/feedback
Est Time: 1-3 minutes
Learning Outcome: 05-02
Level of Difficulty: 2 Medium
Topic: The Physician-Patient Contract

78. People who are under the age of majority (generally under the age of 18) are referred to as ________.
    minors

Minors are people under the age of majority; in many states, this includes people under the age of 18.

 

ABHES: 4.b Institute federal and state guidelines when releasing medical records or information
Blooms: Remember
CAAHEP: IX.C.2 Explore issue of confidentiality as it applies to the medical assistant
Est Time: 1-3 minutes
Learning Outcome: 05-02
Level of Difficulty: 1 Easy
Topic: The Physician-Patient Contract

 

 

79. A criminal act that is punishable by death or by imprisonment in a state or federal prison for more than 1 year is a(n) ________.
    felony

A felony is a crime punishable by death or by imprisonment in a state or federal prison for more than 1 year.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 1 Easy
Topic: Laws and Ethics

80. A crime that is punishable by a fine or imprisonment in a facility other than a federal prison for 1 year or less is known as a(n) ________.
    misdemeanor

Misdemeanors are less serious than felonies and are punishable by fines or imprisonment in a facility other than a federal prison for 1 year or less.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

81. Accurate and proper ________ is essential because patient records are often used as evidence in professional liability cases.
    documentation

Because patient records are often used as evidence in professional medical liability cases, improper documentation can contribute to, or even cause, the loss of a case.

 

ABHES: 4.a Document accurately
Blooms: Understand
CAAHEP: IX.P.2 Perform within scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-04
Level of Difficulty: 2 Medium
Topic: Administrative Procedures and the Law

 

 

82. The process used by various organizations, including insurance carriers, to ensure that healthcare providers are appropriately qualified to provide services is ________.
    credentialing

Credentialing is a process used by insurance carriers and other organizations to ensure that healthcare providers are appropriately qualified to provide services and meet all the necessary requirements to do so.

 

ABHES: 1.c Understand medical assistant credentialing requirements and the process to obtain the credential. Comprehend the importance of credentialing
Blooms: Remember
CAAHEP: IX.C.5 Discuss licensure and certification as it applies to healthcare providers
Est Time: 1-3 minutes
Learning Outcome: 05-04
Level of Difficulty: 1 Easy
Topic: Administrative Procedures and the Law

83. Publishing in print damaging words, pictures, or signed statements that will injure the reputation of another is ________, which is a form of defamation of character.
    libel

Libel is publishing in print damaging words, pictures, or signed statements that will injure the reputation of another.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Remember
CAAHEP: IX.A.2 Demonstrate awareness of the consequences of not working within the legal scope of practice
Est Time: 1-3 minutes
Learning Outcome: 05-01
Level of Difficulty: 2 Medium
Topic: Laws and Ethics

 

 

 

84. The two fundamental concepts of the HIPAA Privacy rule are use and ________.
    disclosure

Use and disclosure are the two fundamental concepts on the HIPAA Privacy Rule.

 

ABHES: 4.f Comply with federal, state, and local health laws and regulations
Blooms: Understand
CAAHEP: IX.C.3 Describe the implications of HIPAA for the medical assistant in various medical settings
CAAHEP: IX.P.3 Apply HIPAA rules in regard to privacy/release of information
Est Time: 1-3 minutes
Learning Outcome: 05-05
Level of Difficulty: 2 Medium
Topic: Federal Legislation Affecting Healthcare