Organizational Communication Approaches and Processes Enhanced 7th Edition By by Katherine Miller – Test Bank

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Sample Questions Are Posted Below

CHAPTER 5

CONSTITUTIVE APPROACHES

TEST ITEMS (corresponding text page number is listed for each item)

True/False Items

F              1.             Very few organizational communication scholars have objected to the container metaphor, which explains how communication occurs within organizations. (p. 83)

F              2.            Social constructionists argue that reality is an objective thing. (p. 83)

T             3.            Structuration theory argues that the social world is generated through the agency of active participants. (p. 84)

T             4.            The concept of “compassion” as part of a hospital system represents an example of Big D Discourse. (p. 84)

F              5.            Minutes from a meeting is the conversation end of the conversation-text self-organizing loop. (p. 85)

T             6.            If Heather tells others about ideas Patrick shared with her in an initial conversation, she is scaling up to the 2^nd degree of separation. (p. 87)

T             7.            A press secretary’s job to communicate an organization’s message is a clear example of ventriloquism. (p. 88)

F              8.            Membership negotiation is only relevant when a newcomer joins an organization. (p. 90)

F              9.            Performance evaluations most likely are an example of the activity coordination flow of communication within an organization. (p. 91)

T             10.          Organizing is influenced by the physical site in which it occurs. (p. 95)

T             11.           The four flows of constituting organizations are member negotiation, self-structuring, activity coordination, and institutional positioning. (p. 95)

Multiple Choice Items

1. The flow of communication most concerned with organizational identity is
2. member negotiation flow.
3. institutional positioning flow. (*) (p. 94)
4. self-structuring flow.
5. activity coordination flow.

2. Ford Motor Company’s interactions with a wide range of customers is an example of which of the following flows of communication?
3. activity coordination
4. member negotiation
5. institutional positioning (*) (p. 93)
6. self-structuring

3. An anesthesiologist asking about a patient’s medical condition before determining the sedation strategy is an example of which of the following flows of communication?
4. activity coordination (*) (p. 92)
5. member negotiation
6. institutional positioning
7. self-structuring

4. Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?
5. legitimacy
6. hiring
7. knowledge (*) (p. 90)
8. connection

5. Emoticons are _____ used in business communication.
6. often (*) (p. 88)
7. rarely
8. always appropriately
9. easily understood and

6. Transcribing text into a more permanent form represents which degree of separation in the scaling up process?
7. 1^st
8. 2^nd
9. 3^rd (*) (p. 87)
10. 4^th

7. Disseminating a standardized form to a broader public represents which degree of separation in the scaling up process?
8. 1^st
9. 6^th (*) (p. 87)
10. 2^nd
11. 3^rd

8. According to the Montreal School of CCO, substance and meaning represents which part of the “co-orientation” process?
9. conversation
10. separation
11. formalization
12. text (*) (p. 85)

9. When active participants engage in agency, they will ____ follow the rules guiding interactions?
10. always
11. never
12. sometimes (*) (p. 84)
13. enthusiastically

10. The container metaphor points out that
11. organizational communication occurs within the container of an organization. (*) (p. 82)
12. organizational communication flows out of the container of an organization.
13. organizational communication pours into the container of an organization.
14. organizational communication cannot be contained.

11. Patrick, a worker at an urban non-profit, suggests a new way to connect homeless individuals with job opportunities via technology. His suggestion travels to his boss because his co-worker shares his great idea at the company holiday party. Next, his suggestion is so popular it gets written into the company’s strategic plan. To execute the plan, other city centers meet with Patrick to discuss the new idea and learn the new technology lingo. Lastly, the procedure manuals are created and kiosks are built in strategic locations. Patrick’s innovation reaches what degree of separation in the scaling up process?
12. first degree of separation
13. second degree of separation
14. third degree of separation
15. fourth degree of separation
16. fifth degree of separation (*) (p. 87)

Fill-in-the-Blank Items

1. (Communicative Constitution of Organization or CCO) scholars try to understand the complicated processes through which our interactions create, recreate, and change organizations. (pp. 83-84)
2. The idea that we are producing and reproducing the structures that enable and constrain our behaviors is called (duality of structure). (p. 84)
3. (Conversations) refers to the ongoing interaction among individuals facilitated by language. (p. 85)
4. The original intent of a speaker is embedded in conversation and then distanced from that conversation through its transformation into (text). (p. 86)
5. One agent speaking for other agents in an organization is the process of (ventriloquism). (p. 88)
6. The (membership negotiation) flow makes clear the point that organizations are communicatively constituted through people who bring the organization into existence and enter and exit over time. (p. 90)
7. The (activity coordination) flow refers to the ongoing interaction that is necessary to get work done in an organization. (p. 92)
8. Establishing relationships with other entities in the environment is part of the (institutional positioning) flow. (p. 93)
9. Issues of (materiality) include concerns with objects such as buildings and furniture. (p. 95)
10. (The Montreal School) of scholars have drawn together a still-growing framework about the ways in which communication constitutes organizations. (p. 85)
11. (Office speak) describes the buzzwords coined in and of office life. (p. 83)

Essay Questions

1. Explain how social constructionism and structuration theory have contributed to the development of the CCO (Communicative Constitution of Organizing) position. (pp. 83-84)

2. Describe the co-orientations processes that make up the core of the Montreal Group’s approach to CCO. (pp. 85-87)

3. Explain how a message from a speaker in an organization would evolve through the degrees of separation in the scaling up process. (pp. 86-88)

4. Describe how the scaling up process worked in creating an organizational identity in Koschmann’s (2013) study. (p. 89)

5. Provide an example of a message that would represent each of the four flows constituting organization. (pp. 90-94)