Procedures & Theory for Administrative Professionals 7th Edition by Karin M. Stulz - Test Bank

Procedures & Theory for Administrative Professionals 7th Edition by Karin M. Stulz – Test Bank

 

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Sample Questions Are Posted Below

 

Chapter 5 Test

 

True/False

Indicate whether the statement is true or false.

 

____     1.   Ethical business decisions include decisions about internal matters and do not include decisions related to the environment.

 

____     2.   Each decision you make contributes to your reputation as an ethical employee.

 

____     3.   Following the rules means you will always be ethical.

 

____     4.   To be ethical, you should always follow your heart and feelings.

 

____     5.   You are interviewing someone who is an excellent candidate for a job, but you’re reluctant to hire him because of his age. You’re afraid he will retire in a year or two. It is legal and ethical not to hire him for that reason.

 

____     6.   Sunita files a sexual harassment complaint at work. Her employer does not respond to the complaint. Sunita is within her rights to file sexual harassment charges with an appropriate federal agency.

 

____     7.   Satisfied employees generally cost companies less than dissatisfied employees.

 

____     8.   Workplace politics can be good or bad.

 

____     9.   Loran calls Russ and asks, “Did you finish the Wilson report?” Russ responds, “Yes, I just finished it. I’ll send it to you in a few minutes.” Russ quickly finishes the report, which he had actually forgotten. He e-mails it to Loran about 30 minutes later. Russ lied to Loran.

 

____   10.   An ethical employee is loyal to the organization in all situations.

 

Multiple Choice

Identify the choice that best completes the statement or answers the question.

 

____   11.   Your company just signed a contract with Company A after considering two other Asian companies. The rejected companies had questionable records with regard to employee safety. This ethical decision is an example of your company being

a.	globally aware.
b.	environmentally responsible.
c.	honest.
d.	committed to diversity and nondiscrimination.

 

 

____   12.   At Laine’s company, several employees tell sexually oriented jokes and hang suggestive posters in the break room. She and some other employees have complained to the supervisor that these actions are crude and offensive. The situation could be _____ sexual harassment.

a.	quid pro quo
b.	hostile environment
c.	Both of the above
d.	Neither of the above

 

 

____   13.   The chapter advises using a(n) ______ to decide the right direction to go ethically.

a.	personal mantra	c.	trusted advisor
b.	ethical road map	d.	set of rules

 

 

____   14.   Joan is late for work every day. When confronted by her supervisor, she says it is because traffic is terrible on her commute. Her response shows a lack of

a.	responsibility.
b.	accountability.
c.	dependability.
d.	All of the above

 

 

____   15.   Laura supervises a team of administrative associates. Jay complains to her that his three teammates have acted irresponsibly. She immediately sends an e-mail ordering the teammates to apologize to Jay. Laura

a.	prevented future problems by dealing with the situation quickly.
b.	should have gotten all the facts before demanding the apology.
c.	should have let the team settle the problem instead of getting involved.
d.	None of the above

 

 

____   16.   Unethical values can

a.	be changed by making a habit of doing the right thing.
b.	be changed by focusing on doing the opposite.
c.	almost never be changed.
d.	Both a and b

 

 

____   17.   Research shows that in organizations with a strong ethical culture

a.	employees feel less pressure to act unethically.
b.	employees are more likely to report misconduct.
c.	there is a higher incidence of employee-reported ethical violations.
d.	Both A and B

 

 

____   18.   Which is a violation of confidential information?

a.	forwarding Lucien’s e-mail to Louise without Lucien’s permission
b.	mentioning a coworker’s age, which you know from personnel records, in a friendly conversation
c.	placing a note that contains personal information in an office mailbox
d.	All of the above

 

 

____   19.   Which is NOT an appropriate step when handling sexual harassment?

a.	Know your rights.
b.	Talk to your friends.
c.	Keep a record of all harassment incidents.
d.	All of the above are appropriate steps.

 

 

____   20.   Which action or decision is NOT illegal according to federal law?

a.	to pay a man more than a woman for equal work in the same workplace
b.	to refuse to hire a job candidate because she is pregnant
c.	to dismiss an employee because he has been diagnosed with diabetes
d.	All of the above are illegal.

 

 

 

 

Matching

 

 

a.	character	f.	HIPAA
b.	compassion	g.	stakeholder
c.	EEOC	h.	values
d.	ethics	i.	wiki
e.	FERPA	j.	workplace politics

 

 

____   21.   A person or group with an interest in the outcome of a decision or situation

 

____   22.   A person’s consistent personal standards of behavior

 

____   23.   Standards that help a person determine right from wrong

 

____   24.   Personal beliefs about right and wrong

 

____   25.   Awareness of another person’s problem and a desire to help

 

____   26.   Relationships within an office and the nature of the networks established in a workplace

 

____   27.   A quick, collaborative website

 

____   28.   The federal agency that enforces laws related to discrimination in the workplace

 

____   29.   A federal law protecting the privacy of personal health information

 

____   30.   A federal law protecting the privacy of student education records