Technical Writing for Success, 4th 4th Edition by Darlene Smith - Test Bank

Technical Writing for Success, 4th 4th Edition by Darlene Smith – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

Chapter 5 – Brief Correspondence

 

TRUE/FALSE

 

1. Because e-mail is generally brief, it can be written quickly with no planning.

 

ANS:  F                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-3     Description: Prewrite for brief correspondence

 

2. A typical e-mail reader in an organization is a busy person who needs accurate, complete information delivered quickly in an easy-to-read document

 

ANS:  T                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-2     Description: Analyze and target the audience for brief correspondence

 

3. Memos may be sent to only one person.

 

ANS:  F                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-2     Description: Analyze and target the audience for brief correspondence

 

4. A sender of a text message should consider the audience to determine how formal the message should be.

 

ANS:  T                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-3     Description: Prewrite for brief correspondence

 

5. Dates are necessary in memos only when the memos will be filed for future reference.

 

ANS:  F                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-4     Description: Prepare for and determine how to format text messages, e-mails, memorandums (memos), and letters

 

6. Hierarchical order means listing people’s names in a memo according to their degree of importance to the organization.

 

ANS:  T                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-4     Description: Prepare for and determine how to format text messages, e-mails, memorandums (memos), and letters

 

7. The sender of a memo should sign or initial his or her name at the bottom of the page after the word Sincerely.

 

ANS:  F                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-4     Description: Prepare for and determine how to format text messages, e-mails, memorandums (memos), and letters

 

8. Informative and good news messages begin with the main idea, so the reader gets the essential information immediately.

 

ANS:  T                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-5     Description: Understand and use strategies for composing good news, bad news, and persuasive messages

 

9. Writers of e-mail do not need to worry about privacy.

 

ANS:  F                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-1     Description: Identify brief correspondence

 

10. A memo should not cover more than one main idea.

 

ANS:  T                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-4     Description: Prepare for and determine how to format text messages, e-mails, memorandums (memos), and letters

 

MATCHING

 

Match each term with the correct definition.

a.	internal audience	g.	external audience
b.	subject line	h.	enclosure notation
c.	netiquette	i.	modified block letter style
d.	block letter style	j.	goodwill
e.	reference initials	k.	buffer
f.	testimonials	l.	copy notation

 

 

1. the value of doing things to create mutual respect and admiration

 

2. personal stories used in persuasive messages in which people describe how a product or service worked for them

 

3. a receiver inside a writer’s organization

 

4. good manners used on the Internet

 

5. a receiver outside the writer’s organization

 

6. allows the reader to predict the topic, distinguishes one message from another, and provides focus for the writer

 

7. aligns the return address, dateline, and closing at the left margin

 

8. identifies the person who dictated a letter and the person who keyed the letter

 

9. indicates that additional documents are included in the envelope with a letter

 

10. begins the dateline and closing at the center, with paragraphs beginning at the left margin

 

11. indicates that a copy of a letter has been sent to another person

 

12. a positive statement used to soften bad news

 

1. ANS:  J                     PTS:   1

 

2. ANS:  F                    PTS:   1

 

3. ANS:  A                    PTS:   1

 

4. ANS:  C                    PTS:   1

 

5. ANS:  G                    PTS:   1

 

6. ANS:  B                    PTS:   1

 

7. ANS:  D                    PTS:   1

 

8. ANS:  E                    PTS:   1

 

9. ANS:  H                    PTS:   1

 

10. ANS:  I                     PTS:   1

 

11. ANS:  L                    PTS:   1

 

12. ANS:  K                    PTS:   1

 

Objective ID: TCWR.SMWO.19.5-1     Description: Identify brief correspondence

Objective ID: TCWR.SMWO.19.5-2     Description: Analyze and target the audience for brief correspondence

Objective ID: TCWR.SMWO.19.5-3     Description: Prewrite for brief correspondence

Objective ID: TCWR.SMWO.19.5-4     Description: Prepare for and determine how to format text messages, e-mails, memorandums (memos), and letters

Objective ID: TCWR.SMWO.19.5-5     Description: Understand and use strategies for composing good news, bad news, and persuasive messages

 

SHORT ANSWER

 

Listed below are the organizational patterns for correspondence. The order for each one is mixed up. Correct the order by numbering (with 1, 2, and 3) which parts come first, second, and third.

 

1. Positive message

_____ Provide needed details

_____ State the positive news

_____ Provide a friendly close

 

ANS:

2, 1, 3

 

PTS:   1

 

Objective ID: TCWR.SMWO.19.5-5     Description: Understand and use strategies for composing good news, bad news, and persuasive messages

 

2. Bad news message

_____ Make a constructive suggestion, look toward the future, or offer an alternative

_____ Provide a buffer

_____ State or imply the bad news

 

ANS:

2, 3, 1

 

PTS:   1

 

Objective ID: TCWR.SMWO.19.5-5     Description: Understand and use strategies for composing good news, bad news, and persuasive messages

 

3. Persuasive message

_____ Motivate the reader to act

_____ Convince the reader of the product’s merits

_____ Get the reader’s attention

 

ANS:

3, 2, 1

 

PTS:   1

 

Objective ID: TCWR.SMWO.19.5-5          Description: Understand and use strategies for composing good news, bad news, and persuasive messages