The Skilled Helper A Problem-Management And Opportunity Development Approach to Helping 11th Edition By Gerard Egan; - Test Bank

The Skilled Helper A Problem-Management And Opportunity Development Approach to Helping 11th Edition By Gerard Egan; – Test Bank

Instant Download – Complete Test Bank With Answers

Sample Questions Are Posted Below

1. Which of the following is not a useful way for helpers to respond to clients?
a. By sharing their understanding of what is going on in the session
b. By interpreting what a client said to get at what s/he really means
c. By checking to make sure that they have gotten things right
d. By probing for clarity and summarizing the issues being discussed
ANSWER: b
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Understand the Importance of Responding Skills in Developing Relationships with Clients
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.01 – Understand the Importance of Responding Skills in Developing Relationships with Clients
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

2. What type of empathy should typically be central to the helping process?
a. Objective empathy
b. Subjective empathy
c. Interpersonal empathy
d. Intrapersonal empathy
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Understand the Importance of Responding Skills in Developing Relationships with Clients
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.01 – Understand the Importance of Responding Skills in Developing Relationships with Clients
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

3. What does Ickes mean by “empathic accuracy?”
a. The ability to appreciate the general spirit of what another person is saying and feeling
b. The confirmation by the client that the response given by the helper “hit the mark”
c. The ability to accurately infer the specific content of another person’s thought and feelings
d. The confirmation of an understanding of the helper’s own feelings as expressed by the client
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Adept in the Three Dimensions of All Responding Skills: Perceptiveness, Know-How, and Assertiveness
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.02 – Become Adept in the Three Dimensions of All Responding Skills: Perceptiveness, Know-How, and Assertiveness
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

4. According to Egan, the communication skills involved in responding with empathy have three dimensions. These are ____.
a. know-how, tact, and discretion
b. perceptiveness, know-how, and assertiveness
c. openness, agreeableness, and sensitivity
d. openness, sympathy, and tact
ANSWER: b
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Adept in the Three Dimensions of All Responding Skills: Perceptiveness, Know-How, and Assertiveness
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.02 – Become Adept in the Three Dimensions of All Responding Skills: Perceptiveness, Know-How, and Assertiveness
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

5. The basic formula Egan suggests beginners use to deliver empathic understanding is ____.
a. “What I think I hear you saying is…”
b. “You feel…because…”
c. “Let’s share highlights of your story…”
d. “This is very painful…makes me feel bad also.”
ANSWER: b
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

6. In identifying emotions during a helping situation, the helper should use the correct ____.
a. family of emotions and the correct emotional expression
b. family of emotions and type of cognition
c. family of emotions and the correct intensity
d. intensity and duration of emotional expression
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

7. Read the following:
CLIENT: I don’t even know where to start. (He slumps in his chair and falls silent.)
HELPER: It’s pretty clear that you’re feeling miserable. Maybe we can talk about why.
CLIENT: (after a pause) Well, let me tell you what happened….
Which of the following best describes what the helper has successfully done to help the client to continue talking?
a. The helper has correctly identified the family of emotions that the client was feeling.
b. The helper has correctly identified the intensity of emotions that the client was feeling.
c. The helper has read and responded to feelings and emotions that the client has expressed explicitly.
d. The helper has read and responded to feelings and emotions in the client’s nonverbal behavior.
ANSWER: d
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8a – Critically choose and implement interventions to achieve practice goals and enhance capacities of clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

8. Because clients express feelings in different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client’s emotional state?
a. By using single words and/or different kinds of phrases to identify the feelings
b. By focusing on the emotions implied in the client’s statements about behaviors
c. By focusing on the emotions implied in the experiences the client is discussing
d. These are all correct ways Egan says helpers can communicate understanding
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

9. According to Egan, which of the following indicates how a helper might express empathy toward clients?
a. Respond accurately to clients’ feelings, emotions and moods.
b. Respond subjectively to clients’ dreams.
c. Respond subjectively by assessing the veracity of clients’ stories.
d. Respond accurately to clients’ formal histories.
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

10. Empathy ____.
a. is only encouraged early in the helping process
b. can slow down client self-challenge
c. should be used throughout the helping process
d. should be limited when choosing actions to accomplish goals
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Use Empathy Wisely to Achieve a Number of Therapeutic Goals
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.04 – Use Empathy Wisely to Achieve a Number of Therapeutic Goals
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

11. Which of these is not noted among ways to check whether a helping response was accurate?
a. Use the experiential recapitulation process.
b. Use an empathic response to check a perception.
c. Evaluate verbal and nonverbal behaviors.
d. Note if clients move forward in the helping process.
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
Use Empathy Wisely to Achieve a Number of Therapeutic Goals
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
EGAN.SKIL.19.05.04 – Use Empathy Wisely to Achieve a Number of Therapeutic Goals
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

12. Which of the following is not one of the principles for responding to clients with empathy?
a. Respond selectively to core client messages.
b. Express your own emotions about the client’s situation.
c. Respond to the context, not just to the words.
d. Use empathic responses as a mild social-influence process.
ANSWER: b
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
EGAN.SKIL.19.05.04 – Use Empathy Wisely to Achieve a Number of Therapeutic Goals
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

13. Which of the following is not a tactic identified by Egan for responding to clients with empathy?
a. Respond quickly to client communications.
b. Gear your response to the client, but remain yourself.
c. Use short responses.
d. Give yourself time to think.
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Use Empathy Wisely to Achieve a Number of Therapeutic Goals
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

14. Read the following, noting that Counselor A responds one way to the client and Counselor B responds in another:
12-YEAR-OLD CLIENT: My teacher started picking on me from the first day of class. I don’t fool around more than anyone else in class, but she gets me anytime I do. I think she’s picking on me because she doesn’t like me. She doesn’t yell at Bill Smith, and he acts funnier than I do.
COUNSELOR A: This is a bit perplexing. You wonder why she singles you out for so much discipline.
COUNSELOR B: You’re mad because the way she picks on you seems unfair.
Why is Counselor B’s response more effective than A’s?
a. A uses too many words and too long words.
b. B uses the right number and length of words.
c. A uses language that is too direct and explicit.
d. B responds in a way a 12-year-old can appreciate.
ANSWER: d
POINTS: 1
DIFFICULTY: Difficult
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – CSHSE 7.17c – Establishing rapport with clients
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8a – Critically choose and implement interventions to achieve practice goals and enhance capacities of clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

15. According to Egan, the use of sympathy is ____.
a. denoting agreement rather than empathy
b. synonymous with the use of empathy
c. a central tenet of being an effective helper
d. particularly useful in counseling
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.06 – Explore the Shadow Side of Responding
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

16. Which of the following responses from the shadow side most implies that the helper’s theoretical orientation is more important than expressing understanding of the client’s feelings and key messages?
a. Clichés
b. Interpretations
c. Faking it
d. Parroting
ANSWER: b
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Explore the Shadow Side of Responding
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.06 – Explore the Shadow Side of Responding
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

17. Define the terms responding skills, empathic relationships, and empathic responses, and discuss their importance in the therapeutic relationship.
ANSWER: Answers will vary.
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Explore the Shadow Side of Responding
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.01 – Understand the Importance of Responding Skills in Developing Relationships with Clients
NATIONAL STANDARDS: United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – CSHSE 7.17c – Establishing rapport with clients
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

18. Identify, discuss, and provide examples of the three dimensions of responding skills. What is the “basic formula” for responding with empathy? Briefly note the key issues involved with the following guidelines for responding accurately to clients:
• Discuss the need for the right family and intensity of emotions.
• Distinguish between expressed and discussed feelings.
• Discuss reading and responding to emotions that are expressed nonverbally.
• Explain the importance of sensitivity in naming emotions.
• Identify different ways to respond to feelings and emotions.
• Discuss the importance of neither overemphasizing nor underemphasizing feelings, emotions, and moods.
ANSWER: Answers will vary.
POINTS: 1
DIFFICULTY: Difficult
REFERENCES: Understand the Importance of Responding Skills in Developing Relationships with Clients
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

19. How can a counselor respond accurately to a client’s experiences, thoughts, and behaviors? Consider the following examples and propose possible responses.
a. Tina had been mugged and, as a result, was very fearful of leaving her apartment. Meeting with her counselor required Tina to leave her apartment and take a bus to the counseling center. Tina arrived, in typical fashion, with alcohol on her breath and acknowledged that drinking alcohol enabled her to leave home. After several weeks, Tina arrived without alcohol on her breath and commented, “So, I finally did it. I finally made it here without drinking, which I consider to be progress.”
b. Paulo decided to come out to his family as gay. He was concerned about how they would take his news, so he and his counselor role-played several possibilities. When he arrived for his counseling session after coming out to his family, he laughed and said, “They said they knew along and were just waiting for me to realize it!”
ANSWER: Answers will vary.
POINTS: 1
DIFFICULTY: Difficult
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

20. Identify and discuss the principles, guidelines, and tactics for responding with empathy. Outline the process for the counselor to recover from an inaccurate understanding and response.
ANSWER: Answers will vary.
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.03 – Become Competent in the Know-How of Communicating Empathy
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 6b – Use empathy, reflection, and interpersonal skills to effectively engage diverse clients and constituencies
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM

21. List and provide examples of responses from the “shadow side” of responding. For each example of a “shadow side” response, provide an example of a more therapeutically useful response.
ANSWER: Answers will vary.
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Become Competent in the Know-How of Communicating Empathy
Explore the Shadow Side of Responding
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: EGAN.SKIL.19.05.06 – Explore the Shadow Side of Responding
NATIONAL STANDARDS: United States – CACREP 5f – Counseling and Helping Relationships – Counselor characteristics and behaviors that influence the counseling process.
United States – CACREP 5g – Essential interviewing, counseling, and case conceptualization skills
United States – CSHSE 6.16c – Knowledge and skill development in the following areas: 1. Case management, 2. Intake interviewing, 3. Individual counseling, 4. Group facilitation and counseling, 5. Location and use of appropriate resources and referrals, and 6. Use of consultation
United States – EPAS 8b – Apply knowledge of human behavior and the social environment, person-in-environment, and other multidisciplinary theoretical frameworks in interventions with clients and constituencies
DATE CREATED: 2/22/2018 1:28 PM
DATE MODIFIED: 2/28/2018 2:25 AM